Nick Mayer Ford East

They took the job in right away and was properly to do the job and informed me the job was complete the job and informed me the job was complete More

They always do a great job, and are done in a timely manner. Very friendly manner. Very friendly More

My experience was satisfying they were prompt and professional, also knowledgeable about what my vehicle needed to operate at full potential professional, also knowledgeable about what my vehicle needed to operate at full potential More

Customer service is always great. Facility is always clean. The associates are really good about keeping me informed if I’m waiting for my vehicle. Facility is always clean. The associates are really good about keeping me informed if I’m waiting for my vehicle. More

I made an appointment with to have the recall 20S04 done on June 28. After I waited, they told me they did not have the parts and would call me when they got them. I have not received a call yet. on June 28. After I waited, they told me they did not have the parts and would call me when they got them. I have not received a call yet. More

Did the job quickly! Matt and Ann are always very helpful. Get the job done right. Matt and Ann are always very helpful. Get the job done right. More

Fair deal on the car. It was not ready when promised . it was mostly clean however not detailed. Staff was very friendly . Im thinking they were short handed and still ma It was not ready when promised . it was mostly clean however not detailed. Staff was very friendly . Im thinking they were short handed and still made the delivery happen More

Fast prompt service, and excellent and satisfactory visit each time I take my vehicle to this dealer each time I take my vehicle to this dealer More

I brought my car in for some warranty work. Everyone was very friendly and helpful. The work was done quickly and I was on my way. This is where I will be getting any work needed on my car as l Everyone was very friendly and helpful. The work was done quickly and I was on my way. This is where I will be getting any work needed on my car as long as I have it. More

When making an appointment with the service department you don’t actually talk to the service department, but a call center. Took three calls to get all the information I needed to schedule an appointment you don’t actually talk to the service department, but a call center. Took three calls to get all the information I needed to schedule an appointment. I found their lack of knowledge misleading and a waste of my time. Once I bought the car in for service I received another story on how the service process works. Waited three days for a tech to look at my car. No loaner available and no Information provided to help in help renting a car. I ended up being without a car. I was told I would receive a update the next day. Waited two days to find out that the car hasn’t been looked at and was t scheduled to be looked at for two more days. I had to get my sale person involved to get some action. Although I was not charge for the service I still feel getting to the point where someone would even look at the vehicle was stressful and unnecessary. Hopefully the dealership can come up with a better plan or train their call center. More