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Nick Mayer Ford East

Wickliffe, OH

4.6
566 Reviews

28825 Euclid Avenue

Wickliffe, OH

44092

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Showing 566 reviews

December 14, 2023

Brought vehicle in on Tuesday late afternoon and vehicle was not seen until Friday morning. Frustrated and had to call. No vehicle for two and half days. More

by drhadzima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
Dec 16, 2023 -

Nick Mayer Ford East responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (440) 296-3020 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

December 12, 2023

I've dealt with his dealership for years and have taken my Fords there for service. I've also dealt with Matt for many years. He is professional and knowledgeable. More

by nero.40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Siford
Dec 14, 2023 -

Nick Mayer Ford East responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

December 06, 2023

The dealership is excellent love Automation Ford very good dealership no problems at all Good More

by Elaine.johnson1108
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Theresa
Dec 08, 2023 -

Nick Mayer Ford East responded

Hi, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.

December 04, 2023

Professional and friendly staff from minute enter the doors to leaving the car lot. All questions answered, details about the car, and what I should expect thoroughly explained. A warm and comfortable ex More

by . DJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Hill, Jesse Cook, and Nate Keron
Dec 07, 2023 -

Nick Mayer Ford East responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford East! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 27, 2023

My salesperson was fine but the price of labor is 3 times the part price! Can there be a little break on something?! They replaced my fuel pump the first time, car started cutting off again. Took it back an More

by olamagoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Hill
Nov 30, 2023 -

Nick Mayer Ford East responded

Hi, thank you for taking the time to share your feedback with us. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

November 25, 2023

My sales person was excellent, but that’s where the excellence stopped. The parts department were 35% higher cost than if I ordered the same parts online thru Ford parts online. ($180 online $240 in h More

by Tambo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
Nov 28, 2023 -

Nick Mayer Ford East responded

Hi, we are deeply disappointed by your experience at AutoNation Ford East. Please call our General Manager at (440) 296-3020 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

November 22, 2023

Antonio was awezome. He helped us pick the perfect car for me! Josh made the finance part of the deal go smoothly and was very easy to work with. More

by Jen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio and Josh
Nov 25, 2023 -

Nick Mayer Ford East responded

Hi Jen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 21, 2023

People were professional friendly very helpful and accommodating explained Ford programs well felt they were interested in miy needs as to e what k was looking for More

by eileenloneill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth , Earl,Joshua
Nov 23, 2023 -

Nick Mayer Ford East responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 14, 2023

Good service write up person and vehicle was completed in time promised. Clean waiting area and generally very nice staff. More

by jaybird033
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of name
Nov 17, 2023 -

Nick Mayer Ford East responded

Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 13, 2023

The staff at autonation were amazing. They Worked as a team to got the job done and found the right vehicle to fit my needs. More

by darrylew0411
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio
Dec 28, 2023 -

Nick Mayer Ford East responded

Thanks so much for the warm recommendation of the team here at AutoNation Ford East. We appreciate your recommendation of AutoNation Ford East and we hope to be of service again in the future.