Nick Mayer Ford East
Wickliffe, OH
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Dropped my car off before work thinking I would pick it up on my way home, but they got it done before lunch. A#1 in my book. Great job too. up on my way home, but they got it done before lunch. A#1 in my book. Great job too. More
Very friendly, knowledgable, salespersons who support each other. Even when busy they multitasked together so there was little wasted time. Joe T helped me install their app on my phone while Nate K chec each other. Even when busy they multitasked together so there was little wasted time. Joe T helped me install their app on my phone while Nate K checked specials. It was amazing. And when they knew I wanted the car, they came back with and even better deal! More
Matt Siford is the best service writer they have! When I bring my vehicle in for maintenance, he is great to deal with. Always keeps me informed of the work being perform! And makes sure my vehicle i When I bring my vehicle in for maintenance, he is great to deal with. Always keeps me informed of the work being perform! And makes sure my vehicle is done in a timely fashion! More
I have leased and purchased vehicles here for a very long time. In the service area Matthew always greets you with a smile and listens to your concern when the car is finished asked if I have questions. He time. In the service area Matthew always greets you with a smile and listens to your concern when the car is finished asked if I have questions. He is very polite and courteous. More
The service rep went out of his way to help satisfy the issue I was having. I was very pleased with his service and will go directly to him in the future. issue I was having. I was very pleased with his service and will go directly to him in the future. More
Greeted promptly by Asst. Mgr.who checked me in. This is 2nd time bringing car in for the brake issue. Brakes still making grinding noise but will give time for bushings to se Mgr.who checked me in. This is 2nd time bringing car in for the brake issue. Brakes still making grinding noise but will give time for bushings to set.The noise is coming from the FRONT brakes where the black dust is visible on the rims. Tech stated brake pads were replaced but order shows that bushings were installed on REAR CALIPERS. No screen issue at this time. Last time I brought car in,Tech Cameron checked brakes and cleaned the rims of black brake dust. Rims were left extremely dirty. Also after the car wash, the car was still filthy. I realize this is not a hand wash but there were dirty streaks on the hood and side of vehicle WHICH WERE NOT THERE WHEN I BROUGHT VEHICLE IN.. It doesn't look like car had been washed, just wet. Also my car is Stone Blue not BLACK. I don't think this will cause a problem but for future visits one may think I changed cars(lol). Because of these cosmetic issues which are important to me, I have to give a rating of 3. Otherwise I have no complaints about my service. Technicians were very courteous and informative. More