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Newton Nissan - Service Center

Gallatin, TN

4.7
776 Reviews

776 Reviews of Newton Nissan - Service Center

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July 07, 2018

Amazing staff I love the service I receive every time I visit!! Everyone is always so helpful and caring about what they do! Thank you for always working in a timel More

by Jenna B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dalton Clark
July 04, 2018

Service Department Took my truck in for a oil change. The service guy has you sign a paper telling you what your charges are. He puts 389.00 plus taxes and fees. I si More

by Mincey ta
Recommend Dealer
No
Employees Worked With
I don’t know
Jul 05, 2018 -

Newton Nissan responded

Hi Mincey, Thank you for taking the time to share your experience with me. I am so sorry for the way you felt deceived by the charges on your recent service visit. That was certainly not our intention. As I'm sure you are aware, a variety of shop supplies are consumed in servicing our customer’s vehicles. Parts and labor necessary for servicing customer’s vehicles are itemized on estimates and invoices. However, shop supplies (such as protective items for your vehicle, solvents, cleaners, rags, diagnostic equipment, etc) do not lend themselves to precise itemization. Therefore, on all invoices an additional charge of 10% of the total labor amount, not to exceed $35, is added to an invoice. This charge represents costs incurred by the dealer to service all vehicles. Non-mandated disposal or recycling charges may also be associated. I have spoken with my manager, who has put this information on a sign for all customers to see and be made aware moving forward. We value our customers and want to remain as transparent as possible in all our charges. Thank you for bringing it to our attention to put this information in front of our other customers. If there is anything else we can do for you, please let us know. Thank you again for reaching out! Sincerely, Katie R.

July 03, 2018

5000 miles scheduled maintenance Great service! Took my car right on time and the work was done quickly and I was on my way! Which was great because I had my granddaughter with me and More

by Michaelmorse1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Moss, Dalton Clark
June 24, 2018

Amazing service With this being my first Nissian purchased! I can honestly say: this is the first ever dealership that I've walked into that I didn't feel hassled or More

by Mrskitty55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Thomas
May 26, 2018

Service Dept. I am 72 and have bought many cars/trucks and must say that Newton Nissan of Gallatin is the best I have ever dealt with.David Stone in service is top More

by Kenilworth 33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2018

Excellent Customer Service! I took my 2015 Altima (approximately 34,000 miles) in for warranty service because of two issues. Both were intermittent and I expected the dealer to More

by JoeN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2018

Awesome service and experience ! Referread a friend after my experience and her experience was just as awesome would recommend this dealership again. Keep up the good work. More

by Regina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daryl Oldfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 05, 2018

Issue fixed!!!! Mitch Roberts is awesome. He was exceptionally helpful and he will always be my go to guy!!!!!! Mitch was mindful of my time and quickly handled the More

by Bigmom1698
Recommend Dealer
Yes
Employees Worked With
Mitch Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2018

Always The Best Every time we go here for service all the service techs very professional. They keep us updated as service goes on and answer any questions we have. More

by CindyBuce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2018

Service Review I purchased a replacement rear seat cup holder for my Rogue and I was having issues installing it. I called and spoke with David Stone in the service More

by jmoura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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