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Newton Nissan - Service Center

Gallatin, TN

4.7
776 Reviews

776 Reviews of Newton Nissan - Service Center

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May 05, 2019

I bought from the parts dept. When I arrived in my 2002 Nissan Xterra the salesman didn't try to sell me a new SUV . I wouldn't trade it for anything on the lot !! Thank you Charli More

by Guitarmann57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April 13, 2019

Why go anywhere else? This dealership has the most non-pushy totally knowledgeable and most professional workers my husband and I have ever known! Up front; no rhetoric; More

by Queen Bee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew McSwain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samson Huy, Greg Weir
March 30, 2019

Scheduled simple service waited for 3 hours Scheduled simple service which service rep told me shouldn’t take much time (less than an hour). Made a schedule at 8am on Saturday. To schedule at More

by shtreber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Stone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Daniels
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Roberts
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chip Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know the name , Todd Yates, Dalton Clark, Trace Henson, Richard Grenamyer
Apr 02, 2019 -

Newton Nissan responded

Hi there, Thank you for taking the time to share your feedback with us. We are very sorry that you had to wait a very long time for your service appointment, and that you were never updated as to the status of your vehicle during the wait. I understand that you spoke with our General Manager, Ryan Martin, and that he apologized and also offered you a free maintenance package for two years if you decide to come back in. Additionally, we have discussed the issues you raise with our team to prevent them from happening again. Thank you again. We wish you all the best and are always here to help! Sincerely, Katie R.

March 17, 2019

It was great!!! The service people are very friendly and helpful. They want to do the best for the people and the vehicles. They are kind and are concerned about you More

by Taylor,Valerie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Yates, Dalton Clark
March 04, 2019

3/4/2019 Service I am continually amazed and extremely pleased with the attention and personal service that I receive consistently from Newton NISSAN. I am a former ow More

by Tennessee Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Valentine
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Davis, Sheryl Morris, Dalton Clark
February 15, 2019

"Prompt excellent service" Ronnie Whitefield was so friendly, nice and accommodating. This kind of service makes it so easy and convenient. A very pleasant experience. I will de More

by mle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Whitefield
February 07, 2019

Mitch Roberts is the BEST!! And so is NEWTON NISSAN!!! Love this dealership service department but everyone is so friendly from front to back. Waiting area is very comfortable and I like that you can watc More

by Nissan1975-2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2019

correcting a mistake took vehicle in for ac work said had a leak and would be 900.00 to repair After talking with Nick the service manager he took the vehicle back in a More

by joe1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick service manager
January 25, 2019

Best service advisor Mitch always goes above and beyond every visit. I highly recommend him at Newton Nissan. He’s very friendly and knowledgeable as well. Ask for Mitch y More

by D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2019

Excellent oil change Everyone was really friendly. While waiting on oil change, I walked around the lot. Although I wasn’t planning to buy a car, they weren’t pushy at all More

by Mfisher73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chip , Ian Isham
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