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Newton Nissan

Gallatin, TN

5.0
11,562 Reviews
Change Your Experience™ Our Gallatin, TN new and used car dealership was built on the principles of honesty, integrity and teamwork, and that shows up in everything that we do. Established in 2009, Newton Nissan has sought to live out those driving core values 100% of the time, every day. What this leads to is an ability to Change Your Experience™ with us--from the stressful, slow, and pushy-tactics that haunts many car dealerships to the easy, no-hassle experience that Newton Nissan offers to all our customers.
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1461 Nashville Pike

Gallatin, TN

37066

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Showing 11,562 reviews

January 29, 2010

I was sold a used car with multiple problems and instead of fixing they sold me another car for more money. Was not even the amount we had discussed when sitting at the desk. I am young and know that I sh More

by agentwill56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Used car salesman (not with company anylonger)
Apr 07, 2010 -

Newton Nissan responded

We have tried to work-out a feasible resolution with "agentwill56" but everything that we tried was not acceptable to our customer. When "agentwill56" bought her first car, around the time her first payment was due, she came back stating that the car had problems. Our techs could not find anything wrong with the vehicle. We suggested "agentwill56" to try another mechanic to see if he could find the problems stated. After "agentwill56" refused, our General Manager decided to trade the car in (which was sold few days later to a local loyal customer who never had problems with it) for something that "agentwill56" would find fit. Our GM did not have to do that, but tried to keep "agentwill56" happy. "agentwill56" picked the car of her choice and agreed on price, payments, and terms. About a month later, and curiously around the time her new first payment should have been due, "agentwill56" came back stating that she wanted a different car because she did not like the car. Having bought two cars in the course of few months, made it impossible for us to trade it out of it for a new one. At that point "agentwill56" asked to exchange the vehicles for a new one. We tried to explain her that the car have been titled in her name, she had a loan with a bank, and the government had collected sales taxes. At that point she asked us to trade her car for her loan payoff. We explained that we could not do that because the loan included sales taxes, tag-title-license fees. So, even if we bought the car back for what she paid, she needed the money to pay for the sales taxes she financed. Not understanding, "agentwill56" became very upset, and started blackmailing us ever since. Our GM, decided to help her find something different, but every vehicle he found her, for the payment she wanted, is not up to her standards. "agentwill56" made a choice to purchase a vehicle. When she did not want to pay for it, she decided to bring it back to trade it for another. She tried that one more time, but unfortunately is now hard for her to do that. Both times, she was full aware of her actions. Blaming others for your own decisions, is something very upsetting to me. We are all responsible for our actions, and we have to live with the consequences. The entitlement mentality combined with the "bail-me-out" attitude, has brought us to the brink of disaster not that long ago. We should understand that and embrace the fact the we should be responsible, and we should always purchase something we can afford, not that we love but cannot pay for.

September 21, 2009

This is the best dealership I have ever dealt with. This This is the best dealership I have ever dealt with. This is my third new nissan from them. I buy my cars there and get all my maintenance service don More

by twaintofame
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Mallory salesman, David Stone service
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