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Newton Nissan

Gallatin, TN

5.0
11,562 Reviews
Change Your Experience™ Our Gallatin, TN new and used car dealership was built on the principles of honesty, integrity and teamwork, and that shows up in everything that we do. Established in 2009, Newton Nissan has sought to live out those driving core values 100% of the time, every day. What this leads to is an ability to Change Your Experience™ with us--from the stressful, slow, and pushy-tactics that haunts many car dealerships to the easy, no-hassle experience that Newton Nissan offers to all our customers.
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1461 Nashville Pike

Gallatin, TN

37066

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Showing 11,562 reviews

February 20, 2010

Everyone that we talked to were very knowledgeable and helpful. They went through and explained all of the features on the Cube that we bought from bumper to bumper. Michele worked very hard to get us the More

by oldfart55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Rezi
February 17, 2010

Best experience I've ever had purchasing a car. We bought a 2010 Maxima using Nissan Friends and Family discount and cash back deals being offered at the time. They gave me more than the trade-in value for m More

by mshayman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Garland, Tad Drusky, Rob King, Doug McDonald, Margaret Garland
Feb 17, 2010 -

Newton Nissan responded

Thank you for the review. We strive to make sure every customer have a great experience, and getting the wrong color car was surely not the case. That is why we made sure we brought the right color to you as soon as possible, regardless of roads conditions.

February 16, 2010

I would not advise anyone to do business with Newton Nissan in Gallatin and here a few reasons why. We puchased a 2009Nissan Maxima from another dealership last year but with a recent addition to our fa More

by derrick414
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Rezi and Rob King
Apr 07, 2010 -

Newton Nissan responded

Thank you for your comment. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. This is very disappointing to us. Because of the internet, most consumers do not drive up to a dealership without having agreed on a price first. Unfortunately, sometimes problems arise when a trade is added in the deal. In this case, we told our customer that if the trade was in excellent condition as she stated, then she would have gotten a certain value for her car. Since lending practices have tightened up, giving Mrs. Jones situation, every change on values, would have drastically altered her loan structure. When her 2009 Nissan Maxima showed up, it was a big surprise to us to find out that it had a big dent on the hood and the tires needed to be replaced. Neither the dent nor the tires were described by Mrs. Jones. Going by www.kbb.com standards, her car fell in the good category, not excellent. Because of that, her trade value dropped. Moreover, at that time, Mrs. Jones did not make the payment due on her lease or Nissan had not reported it, increasing her payoff, hence the $2000 difference. Furthermore, the lower trade value and higher payoff, increased her risk rate, therefore her monthly payment increased, hence the $45 higher payment. We encourage all of our customers to be descriptive of their vehicles if they wish having an exact appraisal figure, to avoid frustrating situations for everybody.

February 15, 2010

This was the best car buying experience of my life. From the minute I first stepped onto the lot til six weeks later when I actually took ownership of a new Altima the service and communication was beyond s More

by mrcalhoun22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Garza and Michael Rezi
Feb 17, 2010 -

Newton Nissan responded

Thank you for the review. We have been working on your Altima deal for about 2 months, and made sure at every step that the process was as smooth as possible. We know that you will be a loyal customer, and going out of our way to make this transaction painless was a must for us. Enjoy your Altima on your trips and we will see you soon for your first free oil change, pinstripe, and window tinting.

February 12, 2010

Overall experience was wonderful! The haggle for the price that we felt comfortable with and the dealership could do was fun. The options were all explained to us and presented so that we could make the More

by legozen454
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Rezi, Justin, Doug, Tad, and Bill
Feb 17, 2010 -

Newton Nissan responded

Thank you for the review. I hope you are enjoying your vehicle. Haggling is sometimes what customers expect from a dealer, therefore we make sure we do not disappoint customers with fun and entertaining negotiations.

February 12, 2010

I was treated so well by all the employees I had contact with, that I will recommend this Dealership to all my friends and relatives. They knew their product and without pressure I was able to find the car More

by NanyKing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnic Mallory Sales, & Rob King Finance Director
February 10, 2010

This is the first dealership that has the most professinal group of employess working for them. I have been to many other dealerships that dont really care about their customers, here, they treat More

by txpardo07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simon Jone, Rob King
February 09, 2010

I was very satisfied with the service. I told them what I wanted and what I expected and they delivered with a smile. I would recommend this delearship to all members of my, my friends and coworkers. I look More

by jose0423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MICHEAL RAZI, ROB KING
Feb 17, 2010 -

Newton Nissan responded

Thank you for your review. Mr. Newton once told us that a smile and an attitude of service is the key to a great customer experience. Therefore, we are trying to instill this motto to all of our associate to make sure that you, the customer, have all the attention you deserve.

February 09, 2010

The USAA buyer's program brought me to this dealership. I had to travel from Clarksville, Tn to Gallatin, TN to visit the dealership, but it was worth it. Without any haggle, they beat the competition's pric More

by alan.mack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Rezi
Feb 17, 2010 -

Newton Nissan responded

Thank you for your review. At Newton Nissan we always give customers real values for trades. As you probably remember, we showed you exactly how we were calculating the value on your truck. It is a great way of doing business, because it relieves the customer's anxiety of having left money on the table. We also value all of our USAA customer guaranteeing them excellent prices on their new car. Do not forget to take advantage of your first free oil change!

February 06, 2010

This purchasing experience was better than most, but it is still not THE dealership that I'm looking for. The above asks if I would recommend this dealership "Yes" or "No". They are missing a bubble that More

by marks37138
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Broaddus (sales) Mike Abbondanza (GM)