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Newton Nissan South - Service Center

Shelbyville, TN

4.3
165 Reviews

165 Reviews of Newton Nissan South - Service Center

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October 16, 2018

Easy to do business with Rebecca was friendly and gave me the best recommendations I needed. Oh, and she also asked to have my car washed. :-) She made it easy to come in and More

by Dieg0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hargrove
September 19, 2018

Never take your Nissan here for repair I had an appointment on July 17th to take my 2018 Pathfinder because I had a check engine light on. I left my vehicle and was told they would call m More

by Micah2015
Customer Service
Recommend Dealer
No
Employees Worked With
Rebecca Hargrove
Sep 28, 2018 -

Newton Nissan South responded

Hi Micah, Thank you so much for taking the time to share your feedback with us. I am so sorry that you were not contacted about the status of your Pathfinder repair on a regular basis to keep you informed on the status. I understand that the part your Pathfinder needed was on national back order, and therefore was very difficult to obtain. Once we received it, we completed the repair in 2 days time. However, that does not excuse that you were not contacted regularly with updated on the progress (or lack thereof), and we are working with our service team to institute new rules for keeping our customers informed on their repairs, whether they are in our waiting room or at home. Our new service manager, Terry Byars, would very much like to speak with you, and he has reached out by phone and email. When you get a chance, can you give him a call back at 931-684-6811? Thank you so much again for sharing your feedback. It shows us where to improve our customer's experience, and we are working to do just that. Please reach out if you ever need anything further. Sincerely, Katie R.

September 07, 2018

Best service people ever They did everything to take care of me. From beginning to the end of my experience there they helped me and gave me every option More

by Toolmangotmilk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Ward, Rebecca Hargrove, Anthony Hernandez
August 27, 2018

Lease vehicle repair I arrived at the dealership without an appt. but was taken care of very well. The repair was completed and I was on my way in the same morning. Grea More

by Bullet
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony Hernandez
August 27, 2018

Newton Nissan Shelbyville I highly recommend this dealership. Although I sold my Nissan Altima trade in for an SUV Infiniti and I don’t live in Shelbyville any longer. I still More

by Young12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hargrove
August 25, 2018

Oil change She was very very friendly, the service was fast, all together it was an awesome experience. She made sure she Explained everything in detail and aske More

by AshTaylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hargrove
August 16, 2018

Great service! I had a scheduled appointment at 10 am and did not have to wait. Service was completed and was out of there in no time. Great job! More

by Revkev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hargrove
August 12, 2018

Awesome Job I wanted to say how much I enjoy working with Rebecca Hargrove. She does a great job for me every time I bring my car in for service More

by jason0117
Recommend Dealer
Yes
Employees Worked With
Rebecca Hargrove
August 08, 2018

Went in for an oil change....drove home in a new car. As before this dealership employees the best. KP is a great asset to the business. He helped me upgrade from a base model to the SV. Now I and my k More

by Justin s.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Sartin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Marks, KP Paulding, Dalton Barry
August 04, 2018

Updated review. I wanted to update my review of Newton Nissan South. I initially had posted that I felt that I was scammed by this dealership after having a oil chang More

by Firefighter 733
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Ward, Russell Newton
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