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Newton Nissan South - Service Center

Shelbyville, TN

4.7
168 Reviews

168 Reviews of Newton Nissan South - Service Center

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October 23, 2018

Car Service The service was great! Any questions I had were answered and explained thoroughly. Mrs Hargrove did exceptionally well and because of her commitment I More

by Nate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hargrove
October 22, 2018

Revised opinion of this dealership I started out with a very bad review of this dealership due to a issue that involved the service department. But after I contacted Newton and expresse More

by Whitt’s girl
Recommend Dealer
Yes
Employees Worked With
Mike Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2018

Good Job Getting Sercice here is always great Service. Everyone is very nice. I would recommend this Service Center to everyone. Best around by far. Worth the More

by Mike G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Ward, Rebecca Hargrove, Corey Cline, Anthony Hernandez
October 16, 2018

Easy to do business with Rebecca was friendly and gave me the best recommendations I needed. Oh, and she also asked to have my car washed. :-) She made it easy to come in and More

by Dieg0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hargrove
September 19, 2018

Never take your Nissan here for repair I had an appointment on July 17th to take my 2018 Pathfinder because I had a check engine light on. I left my vehicle and was told they would call m More

by Micah2015
Customer Service
Recommend Dealer
No
Employees Worked With
Rebecca Hargrove
Sep 28, 2018 -

Newton Nissan South responded

Hi Micah, Thank you so much for taking the time to share your feedback with us. I am so sorry that you were not contacted about the status of your Pathfinder repair on a regular basis to keep you informed on the status. I understand that the part your Pathfinder needed was on national back order, and therefore was very difficult to obtain. Once we received it, we completed the repair in 2 days time. However, that does not excuse that you were not contacted regularly with updated on the progress (or lack thereof), and we are working with our service team to institute new rules for keeping our customers informed on their repairs, whether they are in our waiting room or at home. Our new service manager, Terry Byars, would very much like to speak with you, and he has reached out by phone and email. When you get a chance, can you give him a call back at 931-684-6811? Thank you so much again for sharing your feedback. It shows us where to improve our customer's experience, and we are working to do just that. Please reach out if you ever need anything further. Sincerely, Katie R.

September 07, 2018

Best service people ever They did everything to take care of me. From beginning to the end of my experience there they helped me and gave me every option More

by Toolmangotmilk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Ward, Rebecca Hargrove, Anthony Hernandez
August 27, 2018

Lease vehicle repair I arrived at the dealership without an appt. but was taken care of very well. The repair was completed and I was on my way in the same morning. Grea More

by Bullet
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony Hernandez
August 27, 2018

Newton Nissan Shelbyville I highly recommend this dealership. Although I sold my Nissan Altima trade in for an SUV Infiniti and I don’t live in Shelbyville any longer. I still More

by Young12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hargrove
August 25, 2018

Oil change She was very very friendly, the service was fast, all together it was an awesome experience. She made sure she Explained everything in detail and aske More

by AshTaylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hargrove
August 16, 2018

Great service! I had a scheduled appointment at 10 am and did not have to wait. Service was completed and was out of there in no time. Great job! More

by Revkev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hargrove
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