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Newton Ford South

Shelbyville, TN

4.9
1,176 Reviews
Here at Newton Ford South, we aim to be the number one automotive solution for Ford drivers throughout Shelbyville, Tullahoma, Fayetteville TN and Lewisburg TN. We accomplish that goal by offering a vast array of vehicles, no-stress auto financing and exceptional car service and repairs. That way, you can take care of your many automotive needs all under one roof! You'll have your choice among our inventory of safety-conscious, dependable and family-friendly [new Ford models. Take the time to visit our Shelbyville showroom to get behind the wheel of a new Ford F-150, Escape, Explorer, F-250 or Fiesta today. You'll fall in love with the Ford's eye-catching style, confident performance and premium quality, tech-driven interiors. If a new vehicle isn't in the cards, then browse our current selection of Certified Pre-Owned Ford models and used cars from top automakers. Regardless of make or model, each used vehicle has been thoroughly inspected to guarantee its quality to drivers like you! Whatever your needs or budget, a perfect new or car always awaits at Newton Ford South proudly serving drivers in Shelbyville, Tullahoma, Fayetteville TN and Lewisburg TN!
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2811 Hwy 231 N

Shelbyville, TN

37160

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Showing 1,176 reviews

February 04, 2022

First time buyer & Mr. Ken Smith made the process smooth and easy. Mr. James made the financial process easy to follow and understand. More

by letgodin2003
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Robinson
February 04, 2022

Gabe is a good sells man. He cares about what you want in a vehicle this will be my second vehicle that I got from Gabe. I love my new truck. I will be back in the future to see gabe. More

by Adamsraven028
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabe Stewart
January 21, 2022

They worked with me on my down payment and struggles with my credit. Made it happen on the truck I liked and kept my payment close to my goal. More

by tmartin291
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2022

We stopped to look at pickup trucks, Charles came out and showed us the Mach E we was really friendly and helpful so we bought it. More

by rondogman7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember her name but she help with the paperwork, and she was great!, Charles Higgins
December 27, 2021

Very disappointed in the way Mr. Green handled an issue we had while at the dealership. We had items missing from vehicle after an oil change. for whatever reason, their service department opened the tai More

by jodyhepola
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Green
Dec 28, 2021 -

Newton Ford South responded

Hi Jody, Thank you for taking the time to share your feedback with us. I see that you visited us back in March 2021 for service on your F-150. When you first reached out to us about losing items, the main item in question was a cooler, which we were more than happy to replace (as well as the cooler's contents) for you. However, the list you sent back was for more items besides the cooler, so we suggested you file a police report, which you did. Additionally, when you filed the police report, we looked at video footage from our service lane where your F-150 was parked before it left, and the tailgate was not left open as you drove away. Therefore, the original reason for reimbursing the cost of the cooler & contents was no longer applicable, and we could not be held liable for the rest of the items on the list, without police intervention regarding the potential theft of items. I understand that they closed the case after determining there was not enough evidence to pursue further. We are very sorry that this happened to you, and we apologize that it seems Mr. Green went back on his word. He was simply trying to stay on top of the issue as it evolved into more than just a cooler missing from an apparent mistake on our part. We wish there was more we could do for you, but we hope for all the best for you and your family in 2022. Sincerely, Katie R.

Dec 28, 2021 -

jodyhepola responded

Apparently a man's word doesn't mean anything anymore. I can only imagine that this is just how he does business. Sad that he gets away with treating people like this. I will share this story of his actions and customer service everywhere I can, in hopes it may save someone else being treated like he treated us.

December 26, 2021

The sales department folks were great. We are already planning to return to Newton for our next vehicle in their new building down the road. More

by Kfoster
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Higgins, Michelle Nevels
December 24, 2021

Charles was great help in getting me into the 2019 F450. There was a few things wrong with the ford pass app, but the guys there at Newton South Ford took care of it and got everything fixed, I would highl More

by kennethholden79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gill in service , Charles Higgins
December 19, 2021

Newton Ford cared about what we wanted in a car and worked hard to get us what we needed. Thomas Young was our sale dealer and he didn’t treat us like we were just some commission. More

by cmicheleb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Robinson, Michelle Nevels, Thomas Young
December 16, 2021

I had a good experience with Chase he's a really good car salesman. Excellent More

by richardlcummings49
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2021

Charles Higgins has always been the best person to help families choose the car that best meets their needs. He has been my go to person for many years and I know I can trust him to help find the right veh More

by Elliemae27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Higgins
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