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Newton Chevrolet of Russellville

Russellville, KY

Overview
Employees
Reviews
4.8
593 Reviews
The team at Newton Chevrolet of Russellville would like to welcome you to our dealership in Russellville, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chevrolet vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Russellville, you can always count on the professional technicians in our Chevrolet service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Russellville count on the high-quality vehicles and services found at Newton Chevrolet of Russellville, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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452 Hopkinsville Road

Russellville, KY

42276

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Showing 593 reviews

April 11, 2023

Tim Rich and Stephen Keenan we both such a pleasure to work with. They worked hard to get me in the right vehicle for me! I will most definitely be a repeat customer with them. Great customer service all More

by Amber Wilbur
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Iris Perez, Stephen Keenan
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Apr 11, 2023 -

Newton Chevrolet of Russellville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Amber, and we're happy to hear that we met your expectations. Thank you again for choosing Newton Chevrolet of Russellville, we look forward to having you as one of our valued customers for many more years to come!

April 10, 2023

Great service - everyone was very friendly and professional- nice to have a local place to take mt truck More

by mcwprofab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaity McCollum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2023 -

Newton Chevrolet of Russellville responded

Thanks for sharing your thoughts about your experience with Newton Chevrolet of Russellville. We appreciate your business and hope to see you again soon!

April 10, 2023

I did not like them a bit they charged me $744 for service that they couldn't even fix it and it was only $3 part was all it needed when I got to another dealership More

by jim.hulcy16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dalton Ellis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2023 -

Newton Chevrolet of Russellville responded

Hi Jim, Thank you for taking the time to share your feedback with us. We are sorry that you experienced some miscommunication in our service department during your recent visit. I understand that you were traveling through town when you visited us, and had several aftermarket products on your vehicle, which were making it difficult for communication to your transmission. We worked with the tools we have to try and diagnose the issue, but it can be tricky to do so when aftermarket products are involved. We charge diagnostic fees even when we can't get to the bottom of an issue, so that we take care of our employees and their time in the shop. We are glad that you got your issue solved at another dealership, and we wish you all the best! Sincerely, Katie R.

Apr 19, 2023 -

jim.hulcy16 responded

the aftermarket parts you said i had nothing to do with problem. your serviceman did not have the knowledge to fix the problem.NO sevice shop would charge for a job they could not fix. i will pay the diagnostice fee. I HAVE TO WORK TO TO FEED MY FAMLEY AND PAY BILLS .....

April 07, 2023

The Service department are very courteous and been over backwards to try to accommodate you. I’ll be back for sure. More

by sheilalacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaity McCollum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Skaggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2023 -

Newton Chevrolet of Russellville responded

Sheila, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Newton Chevrolet of Russellville!

April 05, 2023

They were easy to talk to, and helped me with my purchase. The vehicle I purchased a Buick entire I will enjoy for years More

by telamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Thomas, Jason Smith
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Apr 06, 2023 -

Newton Chevrolet of Russellville responded

Thanks for sharing about your experience with Newton Chevrolet of Russellville. We appreciate your business and hope to see you again soon!

April 04, 2023

They did the job but didn’t seem like they cared if they had your business or not. Everything seemed like you were interfering with their day. I use my truck as part of my business it is a must have for me More

by Less than impressed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Thomas
Report | Print
Apr 05, 2023 -

Newton Chevrolet of Russellville responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

April 04, 2023

They damaged my car and want me to pay for them to fix it so I have no car now after I had already paid for the job done.The part was defective so they had to replace it and damaged the balance chain and tim More

by p.bell344
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Kaity McCollum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2023 -

Newton Chevrolet of Russellville responded

Hi there, Thank you for taking the time to share your feedback with us. We are very sorry that your service experiences with us have left you feeling disappointed. I understand that we were able to help with one repair, but then that revealed a second, which we have offered to cover the labor costs for if you can cover the parts. That offer still stands if you would like to accept it. Thank you again for sharing your feedback, and we wish you all the best. Sincerely, Katie R.

April 02, 2023

Service staff was great. Did not hesitate to loan me a vehicle when my truck service was taking longer than estimated. More

by jonathanrich1097
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaity McCollum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Ellis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Skaggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2023 -

Newton Chevrolet of Russellville responded

Thanks for sharing about your experience with Newton Chevrolet of Russellville. We appreciate your business, Jonathan, and hope to see you again soon!

April 02, 2023

Fast and friendly service every single time that we are in there. Service process was amazing More

by Brownblaze20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaity McCollum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2023 -

Newton Chevrolet of Russellville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Newton Chevrolet of Russellville, we look forward to having you as a valued customer for many years to come!

April 02, 2023

He did a great job, very respectful and nice to me and my family. I would recommend him to others! More

by Cwb1999
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Lawson
Report | Print
Apr 02, 2023 -

Cwb1999 responded

He did a great job! We definitely would recommend him to others. Excellent Customer Service.

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