Newport Lexus

Shockingly subpar service for a Lexus Authorized Dealer I received such shockingly subpar service from Newport Lexus and dishonest dealing with their Service Advisor and Service Director that I find their 5 I received such shockingly subpar service from Newport Lexus and dishonest dealing with their Service Advisor and Service Director that I find their 5-star rating to be extremely suspect. Being from out of state and unfamiliar with local shops but in need of some significant repairs on my 2018 Lexus GX460 before the long drive home I picked this place due to their 5-star rating. I also knew going in that it would cost more but fought with my insurance company to be able to take my vehicle here instead of picking from a list of suggested local repair shops from my insurer because I'd mistakenly felt a sense of security due to their authorized dealership status. Boy, was I wrong. The work needed were to repair the Front Bumper / the Driver Side Fender and replace the Front Upper Grill, the Hood, and the Driver Side Headlight as well as perform an Interior Detail. I dropped off my vehicle on Tuesday and Newport Lexus promised that the work would take no more than 3 days to complete. I was told to come pick up my vehicle on Friday. This was perfect as I told them I need to make the long drive home the following morning in order to be back at work on Monday. When I got my vehicle back I noticed right away that the Front Upper Grill that was supposed to have been removed and replaced was still on my vehicle. The Service Advisor and the Service Director blamed it on miscommunication even though this was one of the first and a major item on the work order. I'm told that they would have to keep my vehicle over the weekend and would not be able to complete the work until Monday afternoon. I came to pick up my vehicle on Monday afternoon and as I drove onto the freeway I notice an increasingly loud whistling sound coming from the front windshield that was replaced. I turned around and Newport Lexus had one of their technician took it for a ride to confirmed the problem and which he did. This time they blamed it on a missing clip and proceed to take my vehicle to the back to fix it. Once that was done I insisted that the same technician take it out for a test drive to ensure the problem was fixed, he came back and confirm that the clip wasn't the problem, the whistling was still there, and they would have to remove and reinstall the windshield. However, that was something they couldn't do then and I would need to leave my vehicle overnight again and they'll call me when it's done. I came back for the third time on Tuesday to pick up my vehicle and while the front windshield has finally been installed correctly. I noticed that my newly replaced hood was not properly adjusted and there was a wide gap in the weather seal as well as scratches & dents on both the left and right side of my steering wheel. Again there were more excuses. By now it has been a full week since I first dropped off my vehicle. I pointed out to both the Service Advisor (Kaitlyn Cracknell) and the Service Director (Jason Johnson) that the services provided were shockingly poor and which is causing a huge headache for me due to the delay of my return trip and missing out on work. I asked them both to look into what went so wrong and that they need to at least provide me with a partial refund. Both apologized and assured me that they would review / discuss it with higher ups and get back to me the following week on what they could do to make it right. No follow up call ever came. No surprise here. More

Great Service! Joey Wilchek was very thorough and informative. He addressed all the issues I had with my car and explained in details the cost and remedies. Delive Joey Wilchek was very thorough and informative. He addressed all the issues I had with my car and explained in details the cost and remedies. Delivered excellent customer service! More

Superb Service By Sales & Finance Staff On first entering the Lexus Newport showroom, we felt welcomed by the front desk staff who had called Mo Q for us. As soon as we met Mo, we had an in On first entering the Lexus Newport showroom, we felt welcomed by the front desk staff who had called Mo Q for us. As soon as we met Mo, we had an instant connection with him. He was the epitome of service from the moment we said hello. He showed us what we came to see and more. He was patient; answered all the questions we had about the car we're interested in. He was very attentive and provided a superb service. The transaction was painless, to my pleasant surprise. I'd go back there again for my next purchase, no doubt. More

Hassle Free We had done our research on the vehicle we wanted before I reached out to Mo Qureshi. Mo and I had met previous on a visit to the dealership. He provi We had done our research on the vehicle we wanted before I reached out to Mo Qureshi. Mo and I had met previous on a visit to the dealership. He provided the information we needed to make our financial decisions. Narmeen Khalil made the financial process simple and easy. It was an enjoyable experience. More

Terrific customer service! It’s a friendly, professional group of sales and office personnel. My salesperson was Mo. He is a great guy. As a female walking into a car sale, It’s a friendly, professional group of sales and office personnel. My salesperson was Mo. He is a great guy. As a female walking into a car sale, I was put at ease by Mo and every one with whom I came in contact. I feel I got the deal I asked for so the whole experience was positive! I was also in contact with a manager, I can’t remember his name (sorry)! He was in his 40’’s, but looks 20. Anyway he was great as well. More

Excellent service, went above and beyond! Always felt confident with bringing my cars here! Knowledgeable, trustworthy, and communicative staff! Even when I moved out of the area, I made an effort to com confident with bringing my cars here! Knowledgeable, trustworthy, and communicative staff! Even when I moved out of the area, I made an effort to come back to this location! More

Customer friendly and professional service is the standard Newport Lexus continues to offer. Another great service experience. Thank you for your consistent attention to quality and excellence! standard Newport Lexus continues to offer. Another great service experience. Thank you for your consistent attention to quality and excellence! More

I was assisted by Mo on July 12, 20 at Newport Lexus. My wife and I enjoyed the no pressure and friendly approach from Mo and did end up buying the used 2013 Toyota Venza XLE. The dealership atmosphere was wife and I enjoyed the no pressure and friendly approach from Mo and did end up buying the used 2013 Toyota Venza XLE. The dealership atmosphere was pleasant and the car was prepped very nicely. We will definitely recommend our friends to contact Mo and check out Newport Lexus when they shop for new cars or used cars. More

The best.he let us test drive the car.he help us through the process.good seller.very informative in all information.honest seller no riff off the process.good seller.very informative in all information.honest seller no riff off More

Great dealership. Great service and Mo, our sale guy was beyond helpful. We love Newport Lexus and always appreciate everyone working there. Mo Q. Was a great sales person and very sweet. Would reccomend hi beyond helpful. We love Newport Lexus and always appreciate everyone working there. Mo Q. Was a great sales person and very sweet. Would reccomend him to my family and friends in the future. More