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Newport Lexus

Newport Beach, CA

Overview
Reviews
4.9
2,406 Reviews
Call Dealership (949) 477-7107
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3901 MacArthur Blvd

Newport Beach, CA

92660

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Showing 2,406 reviews

May 12, 2025

This was my second time receiving service at this dealership, and I’m very satisfied with both the cost and the quality of the service. The staff are very friendly and welcoming. My Service Advisor, More

by Ata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Shekeb, Roberto Nunez
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May 14, 2025 -

Newport Lexus responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Newport Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 11, 2025

Love Newport Lexus. Very efficient and honest. Kevin Nessl, my rep, explained everything extremely well. Great positive service experience. More

by george2lyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Nessl
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May 13, 2025 -

Newport Lexus responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 10, 2025

Always polite and always efficient. I have been bringing my IS350 here fir service since I bought it. Nowhere else. More

by rgarfias922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Perez
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May 12, 2025 -

Newport Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 10, 2025

Vance was great and the finance lady is a sweetheart! My wife and I love the GS 350 we bought. More

by tofjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vance Remmey
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May 12, 2025 -

Newport Lexus responded

Hi, we're happy you found Vance to be so supportive during your experience here at Newport Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 10, 2025

Ali was a great service consultant. Laid back and awesome atmosphere. Thank you Newport Lexus! More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali shekeb
Report | Print
May 12, 2025 -

Newport Lexus responded

Hi Jay, we're happy you found Ali to be so supportive during your experience here at Newport Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 09, 2025

Quick, reliable, friendly. I have had very good service at Newport Lexus. And they have good coffee and snacks! More

by sisterskinner
Recommend Dealer
Yes
Employees Worked With
CHRIS
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May 12, 2025 -

Newport Lexus responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

May 07, 2025

Nice service man. Clean car wash. Service was right on time. Love my Lexus a lot! More

by dlanois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert manzano
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May 09, 2025 -

Newport Lexus responded

Hi Dlanois, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 07, 2025

I have always been pleased with service here. My service rep Peter Perez is especially helpful and gives me good advice. More

by sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Perez
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May 09, 2025 -

Newport Lexus responded

Hi Sandy, we're happy to hear you had such a positive experience with Peter! Feel free to reach out to us if you need anything. Have a wonderful day.

May 05, 2025

Your maintenance technicians are terrible. They damaged the paint next to my door when they replaced the electric slide rail of my seat, but the maintenance staff or the manager did not proact More

by Stanley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Perez
Report | Print
May 07, 2025 -

Newport Lexus responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at the contact information provided below so we can work toward a resolution. Allen Bendix Aftersales Director Newport Lexus 949-477-7053 abendix@group1auto.com

May 05, 2025

Friendly, helpful and answered all my questions. Professional and courteous. Helped in providing transportation. That was a great help . More

by Zoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Perez
Report | Print
May 07, 2025 -

Newport Lexus responded

Hi Zoe, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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