Newport Lexus

I had a great experience at Newport Lexus, in fact the next time I buy a car, I will try to see if they have availability and I will drive them more than 100 miles from my home to work with them again. Th next time I buy a car, I will try to see if they have availability and I will drive them more than 100 miles from my home to work with them again. There are probably several dealers much closer, but I had such a good experience with both my sales rep and the finance manager that it would be worth returning. More

The staff was courteous and efficient. John was helpful in fitting us with the right card for our needs. He provided us with detailed information on the different options we had availab John was helpful in fitting us with the right card for our needs. He provided us with detailed information on the different options we had available to us. It was very helpful in making our decision. More

Newport Lexus dealership is the second place on earth after Disneyland where everyone who own Lexus should go for a top notch service. after Disneyland where everyone who own Lexus should go for a top notch service. More

Felt as if the staff was extremely dismissive of our problems; for a $70,000 purchase just months ago, this was ridiculous and extremely frustrating. problems; for a $70,000 purchase just months ago, this was ridiculous and extremely frustrating. More

Everyone was pleasant and helpful. This was especially true of Chris Clark, who sold me my new Lexus. This was especially true of Chris Clark, who sold me my new Lexus. More

Joey at the service department in Newport is always helpful. Every visit is a great experience with a smooth and hassle free process. helpful. Every visit is a great experience with a smooth and hassle free process. More

Upon entering Newport Lexus you immediately recognize they value quality, professionalism and customer service. It’s a very nice facility and the staff is friendly, knowledgeable and lowkey. they value quality, professionalism and customer service. It’s a very nice facility and the staff is friendly, knowledgeable and lowkey. More

Wonderful customer service! Great sales, service, and Finance team. Very welcoming and kind. Thank you! Great sales, service, and Finance team. Very welcoming and kind. Thank you! More

I bought a new 2025 ES350 from Newport, with many options added on. I bought the car the same day I test drove it. The salespeople were nice, but unfortunately the car itself had problems within the first 48 added on. I bought the car the same day I test drove it. The salespeople were nice, but unfortunately the car itself had problems within the first 48 hours. The battery wasn't holding a charge, which caused a loud clicking sound and flashing lights when trying to start the car. It was extremely embarrassing for a brand new car to break down in my office parking garage (in front of several executives, no less)… Especially for a Toyota product. The service department was helpful in fixing this mess, but having to jump a brand new car in the rain several times does not provide a reliable feeling. That, and I have no idea how a car was sold new with a faulty electrical system. More

Repeat customer so familiar with dealership Chris Clark did a good job explaining vehicle functions. As a car pro member and repeat customer didn’t feel I got the best deal did a good job explaining vehicle functions. As a car pro member and repeat customer didn’t feel I got the best deal More