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Newport Lexus

Newport Beach, CA

4.9
2,290 Reviews

3901 MacArthur Blvd

Newport Beach, CA

92660

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Showing 2,290 reviews

January 24, 2021

Just purchased a 2021 Lexus ES 350 F Sport from Mo Qureshi. Got a great deal and excellent service. The entire process was faster than normal and there wasn't any pushy sales tactics. Signing was fast More

by Monique_duong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mo Qureshi
Jan 25, 2021 -

Newport Lexus responded

It was a pleasure to hear that Mo helped make your car-buying experience both enjoyable and easy! We strive to deliver customer satisfaction and are truly proud to know that we could do that for you. Congrats on your new Lexus ES F SPORT! Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

January 21, 2021

I had work done on my 2010 lexus sc430 at Newport Lexus and until October 2020 was very pleased with their expertise. I am very disappointed that they failed to take responsibility for the damage they did More

by Bluesody
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Peter Perez
Jan 27, 2021 -

Newport Lexus responded

Mr. Jones, My apologies for the frustrations regarding your service visit specifically the scratch on the a/c display which you found the following day. To be very transparent in the matter accidents do happen occasionally within the inner workings at Newport Lexus but in every case, we are upfront and honest with the customer. With as many moving parts as a dealer has if accidents didn’t happen I would question our humanity. With that said as soon as your concern was brought to my attention, the Service Manager and I interviewed each employee that came in to contact with your vehicle. We started with the technician, moved on to the car wash porter, and finally the service drive valet. The last part of the investigation brought us to our closed-circuit television system where we are able to review 4k video of every move that your vehicle goes through while on the property and at no time were any of the above-mentioned employees in contact with the a/c display. As for the needed repairs, the technician replaced the battery under the hood but did not work around the radio or a/c display where the potential to cause damage could have occurred. The reason why Newport Lexus has invested in such a system is because it is important to our business that we are not only fair to ourselves but more importantly the customer and by utilizing the very best in video we are able to do exactly that. The offer still stands that if you are interested in purchasing the replacement a/c display from Newport Lexus, we will perform the installation at no charge to you. Again I apologize for your frustrations, but I thank you for taking the time to provide a review and allow us to explain ourselves as well. Regards, Jason Johnson Service Director jasonjohnson@newportlexus.com 949-477-7080

January 19, 2021

Working with Mo Qureshi was one of the most pleasant experiences I've had when purchasing a car. Mo took care of us with exceptional service from the beginning all the way until the moment we drove off More

by steven.trinh94
Recommend Dealer
Yes
Employees Worked With
Mo Qureshi
Jan 20, 2021 -

Newport Lexus responded

Customer satisfaction is our main goal, and it pleases us to hear of your experience with Mo! Congrats on your new car and we can't wait to see you again! Take care! Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

January 18, 2021

Joey my service advisor was professional & knowledgeable. .Service was completed in a reasonable amount of time. I would refer Newport Lexus to my family & friends. More

by cm90043
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Jan 19, 2021 -

Newport Lexus responded

Joey is a superstar and it's no surprise that he provided you with a quick and easy visit! Thank you for choosing us and we can't wait to see you again! Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

January 10, 2021

Great service and communication working again with Peter Perez. Everything explained in clear detail and kept informed regarding the repair process. Definitely recommended to friends and family. More

by normanbain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Perez
Jan 11, 2021 -

Newport Lexus responded

We want nothing but the best for our customers and we're so happy you had such a great experience with Peter! We look forward to working with you again. Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

January 10, 2021

Newport Lexus is the greatest ... Joey and Milissa rule.... the sales department was also great each time I purchased a new Lexus... the service reminder texts emails and on my vehicle display are r More

by Dddddhhhhhbvf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Jan 11, 2021 -

Newport Lexus responded

It's great to hear that you enjoyed your sales and service visits with us! We truly appreciate your loyalty and look forward to working with you for many more years to come! Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

January 10, 2021

What a pleasant experience we had last week with Mo Qureshi. No pressure no up-selling! Mo explained the various features clearly while staying with models in our price range. Thank you Mo...you get More

by Kathy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sylvia Magana, Mo Qureshi
Jan 11, 2021 -

Newport Lexus responded

Hi Kathy, It's so nice to hear that Mo went the extra mile to get you into your perfect ride! Thank you so much for choosing us and we can't wait to see you again! Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

January 06, 2021

Mo, Alex and Yaz were amazing representatives that answered every question and as well got us the best deal possible. They made our experience quite enjoyable that we did not feel the time fly. More

by albert
Recommend Dealer
Yes
Employees Worked With
Alex you well fitted gentlemen upfront that helped with monthly and deductions , Mo Qureshi, Yasmine Aref
Jan 06, 2021 -

Newport Lexus responded

Hi Albert, we work hard to make every experience here a special one, and we're happy that we've managed to do that for you. Congrats on your new ride and we look forward to seeing you again! Take care. Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

January 04, 2021

I'd like to thank Mo for providing a pleasant experience at Newport Lexus. He answered all of our questions and was quick to contact me when I inquired about the vehicle. We were able to find the perfect ca More

by Brenda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mo Qureshi
Jan 05, 2021 -

Newport Lexus responded

Hi Brenda, it's a pleasure to know that Mo made sure you had a smooth experience with us! Please do not hesitate to let us know if there is anything else we can do for you! Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

January 01, 2021

Great customer service! Peter at Newport Lexus took care of my six month maintenance for ES350. I will definitely recommend to my friends and family. More

by Grace
Recommend Dealer
Yes
Employees Worked With
Peter Perez
Jan 04, 2021 -

Newport Lexus responded

We are thrilled to hear that Peter worked hard to get your ES back to running like new! We hope to see you again! Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

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