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Newport Lexus

Newport Beach, CA

4.9
1,797 Reviews

3901 MacArthur Blvd

Newport Beach, CA

92660

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Showing 1,797 reviews

March 31, 2018

Newport Lexus Rules Joey has been my service rep at Newport Lexus for many years... customer service is beyond awesome... Joey is always proactive and taking it to the n More

by Steveriddle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Apr 02, 2018 -

Newport Lexus responded

We are thrilled to hear that Joey always provides you with such a great service experience. Thanks for choosing Newport Lexus and hope to see you again! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

March 31, 2018

2018 Lexus rs 350 purchase Sales, financial and service personnel were pleasant and knowledgeable to deal with. I was disappointed in the deliver detailing. It should have been More

by My new leased Lexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Coffee bar, Bill Pippin, Philip Huynh, Matt Mahjoob
Apr 02, 2018 -

Newport Lexus responded

Thank you for this positive review. While pleased to see that overall you had a quality experience, we're disappointed that there were some issues with the delivery detailing. If you'd like to discuss this issue any further, please feel free to contact me. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

March 26, 2018

2018 Lexus RC300 Nasser was very easy to work with, very friendly. Told him what I wanted, saw what I wanted, worked on numbers together and made a deal happen. I will More

by gtnilc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nasser Naderi
Mar 26, 2018 -

Newport Lexus responded

Hi, We're extremely proud of Nasser and his efforts to ensure that you found the right Lexus RC for you! We really appreciate your feedback and hope to see you back again soon. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

March 24, 2018

Great and smooth transaction Great service by Mike and he was very helpful. Nice dealership as well! I like the way my car was delivered - in a garage set up with a big ribbon o More

by Ringo Sin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Shimon, Greg Lawson
Mar 26, 2018 -

Newport Lexus responded

Hi, It's wonderful to hear that our team provided you with an outstanding experience and went the extra mile to make sure you got the vehicle you deserve! Congrats on your new vehicle and should you ever have any questions, please don't hesitate to ask. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

March 21, 2018

Enjoying my 2nd Lexus EMMA (customer service) WAS WONDERFUL! We chatted on the phone and she gave me an early tip about the exact car I wanted that had come in and was not More

by love travel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anita did my paperwork, she was very pleasant. I did not finance anything although they offered to do so a few times. ., Chris Clark, Emma Maxwell
Mar 21, 2018 -

Newport Lexus responded

Hi, We work incredibly hard to provide our customers with an amazing car-buying experience, and hearing feedback like yours is why we do it! We're so glad that Emma and Chris were able to make your experience a positive one! If you need anything else down the road, please don't hesitate to call. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

March 14, 2018

Happy Lexus Driver Yesterday, I bought my third Lexus. Purchasing a car is always something I dread. Not in this case. My salesman, Mo made the experience enjoyable. H More

by Happy Lexus Driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Mahjoob, Mo Qureshi
Mar 14, 2018 -

Newport Lexus responded

We want nothing but the best for our customers and we're so happy you had such a great car-buying experience with us! We're so proud to have you as a part of our Newport Lexus family! Feel free to let us know if you need anything in the future. Take care! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

March 12, 2018

Patient answers and pleasant buying experience I live in another state and wanted a Lexus-certified car because I had such a great experience with my previous one. In my state, there are very few More

by DC
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anita Rami, Nasser Naderi
Mar 12, 2018 -

Newport Lexus responded

We're so pleased to read your encouraging review! It's wonderful to hear that you were impressed with everything from our car selection to the service. Feel free to contact us, or Nasser if there's anything else we can do for you. Take care! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

March 09, 2018

Very smooth experience Nasser was very helpful, polite and made the purchase experience a pleasant one. It took a few visits to settle on the car, easy to schedule, and the More

by Ciaran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nasser Naderi
Mar 12, 2018 -

Newport Lexus responded

We can't tell you how nice it feels to hear that Nasser went the extra mile to make sure your experience with us was a memorable one! We appreciate your feedback and hope to see you back again soon! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

February 24, 2018

Albert Lara is the best! My service adviser, Albert Lara, did an exceptional job in taking care of my brake issues. He submitted a report to Lexus regarding the problem and w More

by JP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lara
Feb 26, 2018 -

Newport Lexus responded

Hi JP, Albert is an all-star and it's no surprise to see that he took such great care of you and your vehicle. We're extremely grateful for both your business and this review and we'll be sure to share this with Albert and our team. Hope all is well! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

February 23, 2018

oil change and inspection; Replaced tire cap without input from me; very courteous service. I originally thought I had to get a loaner car, but Arlyn was able to fit me into s More

by RXlover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlyn Apodaca
Feb 26, 2018 -

Newport Lexus responded

It's a pleasure to see that Arlyn got you in and out in a timely manner. We hope your RX is running just like new and please let us or him know if you ever need anything. We're always here to help. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

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