Newport Lexus

Overall, I’m happy with my used car vehicle purchase. However, it was nowhere near 5 stars - and honestly it’s more of a neutral “3-star” review. I’m happy overall because the deal is appropriate. Howeve However, it was nowhere near 5 stars - and honestly it’s more of a neutral “3-star” review. I’m happy overall because the deal is appropriate. However, I didn’t intend to purchase the vehicle at that moment because I just wanted to test drive it. Please note that I’m not placing any blame with the dealership because ultimately I signed the papers and completed the deal, but I wanted to leave to think everything over and come back after a couple hours. Unfortunately my salesperson wouldn’t allow me to do this. And when we were negotiating back-and-forth on the deal, it did end up towards my favor - but I didn’t know what the final numbers were, and the salesperson just had me sign a ton of additional paperwork (as if I purchased the car) before even knowing the numbers. Besides that, I didn’t have time to thoroughly inspect the vehicle (it was mid-day on a weekday, and I was in the middle of working at the time), so I’m unsure if their car wash (after the sale) revealed the imperfections - but I noticed numerous slight dings all over the hood and roof the moment I drove it home. Honestly, it appeared to be like hail damage. I’ve purchased many vehicles in my lifetime (this is #51 for me), and 90% of my vehicle purchases have been through dealerships. I’m meticulous when it comes to “issues” (especially if it’s cosmetic), so this looks like I’ll be spending over $1000 to correct that damage through a Paintless Dent Repair shop. However, if I noticed these imperfections, I wouldn’t have purchased the vehicle. Also, the passenger side rear quarter panel looks like it was slightly grazed by one of the previous owners. The damage is still there (approximately 12-18 inches), and it’s covered by touch up paint (which again I did not catch during the test drive), but it sure appeared noticeable after the post sale car wash. I don't expect anything from writing this review (which is why I gave them the 4 stars, even though it’s not a true 4 stars), but wanted to provide my honest experience because the part that they don’t show you on the website is the $995 exterior/interior protection package the consumer has to pay. That was the main reason I wanted to think the deal over because even in the finance office, my payment terms were initially lower until I called out that charge (as if they didn’t want me to catch this discrepancy). More

My service representative Robert was very prompt on notifying me on the progress while my car was being serviced. He answered all questions and made sure I was taken care of. This was my first visit an notifying me on the progress while my car was being serviced. He answered all questions and made sure I was taken care of. This was my first visit and definitely will continue bringing my car back for further services. More

Newport Lexus is a good dealership offers honest service, fair pricing, knowledgeable staff, quality vehicles, and excellent customer care. fair pricing, knowledgeable staff, quality vehicles, and excellent customer care. More

Since I haven't used the car for more than half a year, I came over to do a routine checkup of the engine and other things; Robert, who received me, was very nice, asked me carefully and thoughtfully about m came over to do a routine checkup of the engine and other things; Robert, who received me, was very nice, asked me carefully and thoughtfully about my needs and concerns, and arranged for a good checkup of the car with maintenance recommendations. I feel that the service is very good! More

Joey was personable and efficient. I appreciate the service and the way he addressed the issues. I appreciate the service and the way he addressed the issues. More

Great service always. Joey is a great service rep. Seems to always fit my schedule as well. Joey is a great service rep. Seems to always fit my schedule as well. More

Newport lexus has one of the best luxury service center in south California and I am very happy for it . in south California and I am very happy for it . More

Top notch service from the first call, ready at the appointed time, great service and excellent customer care appointed time, great service and excellent customer care More

Very professional, prompt service and within estimate, and price was very reasonable - considerably below what I expected. and price was very reasonable - considerably below what I expected. More

Simple, easy, convenient and fast service. Thumbs up for the service rep, Peter - Really enjoy having high quality service work! Thumbs up for the service rep, Peter - Really enjoy having high quality service work! More