
Newport Lexus
Newport Beach, CA
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Service advisor Chris Cortez patiently explained to me the inspection report after they did inspection on my car. I felt comfortable about his advice how to maintain the car that can keep it longer. Thank the inspection report after they did inspection on my car. I felt comfortable about his advice how to maintain the car that can keep it longer. Thank you Chris. More
Extraordinary site and overall excellent customer service. The idea of a sales rep teamed with an assistant, places Newport Lexus clearly above the competition! service. The idea of a sales rep teamed with an assistant, places Newport Lexus clearly above the competition! More
I had major repair service required on my 2019 Lexus. Approx 64,000 miles. This is my 3rd Lexus and for the first time I am experiencing expensive repairs and I am over $7000 in repairs. I went into Newp Approx 64,000 miles. This is my 3rd Lexus and for the first time I am experiencing expensive repairs and I am over $7000 in repairs. I went into Newport Lexus so frustrated and in a bad mood. I sat down with Jonathan and somehow he seem to manage my anger and frustration and oversee the repairs and keep me posted on completion of work. I would highly recommend asking for him to serve your car purchases and car repairs Gayle Seoane More
Our service consultant Joey Wilchek is the main ingredient that made our experience at Newport Lexus an excellent one instead of just a good one. Joey goes above and beyond, has great communicatio ingredient that made our experience at Newport Lexus an excellent one instead of just a good one. Joey goes above and beyond, has great communication and follw-up, is extremely competent, works with us as the customer, and treated us with genuine care and not as a number. Our family has bought a number of cars at this location, and while the sales process has usually been good and pleasant, the subsequent services and interactions have been average and not anything memorable. But experiences like with Joey will make us loyal, enthusiastic customers and have us tell and refer our friends. Joey is a tremendous asset to any place he is associated with. Thank you, Joey! More
After a prior repair which didn’t resolve the car noise, Sam Kashani and Chris Cortez paid attention to my description and put in extra effort to satisfy me with the proper remedy. Sam Kashani and Chris Cortez paid attention to my description and put in extra effort to satisfy me with the proper remedy. More