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Newport Lexus

Newport Beach, CA

4.9
2,290 Reviews

3901 MacArthur Blvd

Newport Beach, CA

92660

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Showing 2,290 reviews

August 26, 2024

Very help! Keep me informed of the status of my car and found me when it was done. More

by alanv_nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Roach
Aug 31, 2024 -

Newport Lexus responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 26, 2024

At the time I made the appointment. It would have been helpful if I was informed at that time, as to how long service was estimated to take. As a result, I was forced to wait over 2 hou More

by Annie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Perez
Aug 28, 2024 -

Newport Lexus responded

Thank you for your feedback. I apologize for the lack of communication regarding the estimated service time for your appointment. Waiting over 2 hours was certainly not ideal, and I understand how being informed in advance could have helped you make other arrangements. Please contact me directly so we can address this issue and improve our communication in the future. I look forward to resolving this matter for you. Tony D’Amato General Manager tonydamato@newportlexus.com

August 25, 2024

Great service as expected. I will return for a next visit. Joey W. Has been my service advisor for over 15 years with excellent service More

by lawman168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Aug 31, 2024 -

Newport Lexus responded

Hi, we're happy to hear you had such a positive experience with Joey! We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 24, 2024

Exceptional service, quick, effective, clear with communication, upfront about everything, recommend to all who are looking to buy or get their car service More

by vasiuchuong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Aug 31, 2024 -

Newport Lexus responded

Hello, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

August 24, 2024

Thank you for helping us out with the maintenance on our vehicle. It is greatly appreciated. More

by dannycontreras1503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Aug 31, 2024 -

Newport Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 24, 2024

Gary K and his assistant Alfa they were both were polite and very helpful. We enjoyed time while looking around for the vehicle of our choice. We give both 10 ⭐️ Thank you, The Sultan’s More

by Mariamsultan49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Kalagian
Aug 25, 2024 -

Newport Lexus responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

August 24, 2024

Always a good experience. The service writer was very knowledgeable and efficient with my problems. More

by ROBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Aug 26, 2024 -

Newport Lexus responded

Hi Robert, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

August 23, 2024

I always have a good experience when bringing my car in for service. The employees are always very friendly and considerate, and the work gets done in a timely manner. More

by LC17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Nessi, Melissa Alarcon
Aug 25, 2024 -

Newport Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

August 22, 2024

Service process was quick, courtesy, and convenient. Time quoted for service was right on track. More

by Nx350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jhordan Borla
Aug 24, 2024 -

Newport Lexus responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 21, 2024

Service department personnel were Courteous, professional and efficient. Would recommend to others. Would definitely take my car back for service. More

by petercshuang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris CORTEZ 5 ⭐️
Aug 24, 2024 -

Newport Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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