Newport Lexus

Mark Marino: Sales Professional Par Excellence! I am from Rancho Mirage, California, and had a dismal experience close to my home at Desert Lexus prior to coming to Newport Lexus. I called Newport I am from Rancho Mirage, California, and had a dismal experience close to my home at Desert Lexus prior to coming to Newport Lexus. I called Newport Lexus to say I'd be coming on a Sunday at 1:30 pm. And then, I met extraordinary sales professional, Mark Marino! Mark was superlative in delivering everything I wished to accomplish in a very complicated three-part transaction. (1) I needed to turn in my recently deceased husband's 2012 Lexus still under lease; (2) I wanted to sell my 2011 Jaguar XJL Super still under monthly purchase; (3) I wished to obtain a new black with parchment interior Lexus ES350 at a considerably lower monthly lease rate than my Jag was costing me. Mark greeted me warmly and spoke of the loss of my wonderful husband. He listened patiently while I explained my goals for the above-mentioned complicated transaction. He met every requirement for professionalism, and was confident that Newport Lexus could accommodate my needs. And he did. He also walked me through the process with the financial team after we struck a deal. Moreover, Mark drove my new Lexus (having been coated with the "special sauce") down to Rancho Mirage. He spent nearly an hour in the car educating me on the amazing features of the Lex, and watched while I learned, guiding me each step of the way. Then, after I most gratefully bought him dinner, Mark drove my 2011 Jaguar back to Newport for resale. I love my new Lexus. I was and am completely convinced I got a fair deal. I am incredibly pleased with the kindness and expertise of Mark Marino. I will recommend him-- and Newport Lexus-- to my friends every opportunity I get. I will also tell the car jockeys at my club what a great deal I got from Newport Lexus. More

Bought a new car - Thank you Gary! We had a 10 year old IS 300 that we lived, but it was time for a new car. We worked with Gary Kalagian and couldn't have had a better experience. Gary We had a 10 year old IS 300 that we lived, but it was time for a new car. We worked with Gary Kalagian and couldn't have had a better experience. Gary was super patient with us as we went back and forth with our decision. We finally decided on a car, and he worked hard and quickly found us the exact car we wanted. It was delivered from another dealership from Riverside, and when we took delivery, the car was perfect. Gary took a lot of extra time to not only walk us through the car's features, but he helped us setup all the new technology features in the car to our preference. The best part was that Gary was never pushy with us, never lost patience with us, and assured us that our relationship doesn't end with the purchase, but that he would be there to help us with the car throughout it's life. We're thrilled to have our new CT200h and we're looking forward to our next Lexus. No doubt we will be working with Gary again. More

The most wonderful car shopping experience ever I went to several dealerships looking for a car, and nothing compared to the experience that I had at Newport Lexus. Your entire staff was professiona I went to several dealerships looking for a car, and nothing compared to the experience that I had at Newport Lexus. Your entire staff was professional, friendly, and went above and beyond while helping me find the car of my dreams. Andy Tran and Joseph Garcia are true assets to your team, and followed through on delivering a positive experience, making my car buying process flawless. The location is not only beautiful, but your entire staff was welcoming and remembered me each time I came back. I will never buy a car from anywhere else besides Newport Lexus. THANK YOU ANDY TRAN AND JOSEPH GARCIA FOR ALL OF YOUR HELP!!! More

One Great Dealership --- Newport Lexus!! This is my 4th Lexus purchase, and I can honestly say it was the BEST buying experience I've ever had! The sales people, Chris Ramos and AJ D'Amato II This is my 4th Lexus purchase, and I can honestly say it was the BEST buying experience I've ever had! The sales people, Chris Ramos and AJ D'Amato III, were always respectful, honest, and carried themselves with integrity. Not only did they exceed my expectations, but they've made Newport Lexus the ONLY Lexus dealership I'll ever visit. They have my highest recommendation. Thanks again! ~ Brent M. More

George Is Awesome. George was a very personable and kind salesman, compared to a lot of the 13 others I encountered at different dealerships. The process took a few week George was a very personable and kind salesman, compared to a lot of the 13 others I encountered at different dealerships. The process took a few weeks but he was very patient, attentive, and made sure I received the best service and car that I wanted. Bill (Pippin) was also a huge help in making sure I got a good deal on the car. It was an overall great experience and I would recommend Newport Lexus to anyone. More

Laziness/Bait & Switch/Waste of Time My husband and I first went into Newport Lexus, we live in Newport and had high hopes that were lowered quickly when we met with Abe, he not only was My husband and I first went into Newport Lexus, we live in Newport and had high hopes that were lowered quickly when we met with Abe, he not only was very hostile he was not very helpful. I had a make and model in mind and he did not want to do any leg work to locate one, he just wanted to sell what was on the lot. When I explained to him that I was not interested in those he became very hostile and annoyed that we were even there. We ended up leaving. I then explained this to Howard, a nice, helpful internet manager who said that he DID have the make and model coming in on Sunday. So I arranged childcare (this is not easy for me) so I could come in only to find out that the car he said that I wanted was sold a week prior. He could of called me!?!? But no it was just a way to get my husband and I to come back in person. But Howard is does not even handle sales so we were handed off to Chris. Chris was nice, but constantly "mis-spoke" about facts about the cars he had to which we had to reconfirm and correct him. He did have the make and model of the car I wanted, he said it was a 2015, we started to talk pricing and we agreed to a price, I just off hand confirmed again this is a 2015 - he then said oh wait no this is a 2014. I then explained to him that we are not willing to pay the same amount for the 2015 as 2014. I do not know if he tried to save face with his manager and not inform them of his mistake, but all of a sudden the price was firm since this car was in high demand. OH and also the car had ugly chrome wheels to which Chris wanted us to pay $2000 for - I was like can't you just switch them out?!?! We walked out. We were very disappointed with the customer relations at this dealer. The silver lining is that I went to Lexus Mission Viejo and bought the car I wanted with the price I wanted, it was easy and they were really friendly. Word of mouth is everything...... More

Car Purchase Experience Overall very satisfied with the purchase and trade in experience. Craig Jones was very knowledgable and helpful. The dealership has a comfortable an Overall very satisfied with the purchase and trade in experience. Craig Jones was very knowledgable and helpful. The dealership has a comfortable and friendly atmosphere. More

first lexus- newport lexus Just purchased my first lexus and it could not have gone better. honest and fair from my first contact with aj and sarah to craig jones finishing my s Just purchased my first lexus and it could not have gone better. honest and fair from my first contact with aj and sarah to craig jones finishing my sale and delivery. thanks again, mary More

NO PAIN We have purchased many cars over the years, but this by far has been the most comfortable. Gary K and Scott were knowledgeable and extremely helpful. We have purchased many cars over the years, but this by far has been the most comfortable. Gary K and Scott were knowledgeable and extremely helpful. More

My Experience at Newport Lexus My mother just leased a Lexus ES and because of Gary Kalagian, it was one of the best car buying experiences we have had. Gary is knowledgeable and al My mother just leased a Lexus ES and because of Gary Kalagian, it was one of the best car buying experiences we have had. Gary is knowledgeable and also very patient explaining the vehicle. He wasn't pushy- gave us time to contemplate our choices. She loves her new Lexus and enjoys driving it everywhere. More