Newport Lexus

I have had my car since February and have had a bad experience with the service department every time I have had to take it in. The manager of the service department sends a card and an automated voice experience with the service department every time I have had to take it in. The manager of the service department sends a card and an automated voicemail each time asking for feedback. I have called and/or e-mailed EACH time with a request to discuss my issues. I even included the GM for one issue. Not once has the service manager or GM contacted me. Each time it gets passed to the service guy that I deal with (Mike Sanders) to handle. I believe he is a big part of the issue. My last visit was for excessive brake noise and exhaust ticking. Second visit for the ticking noise. I was told no problem found. Both are considered "normal" noises on a performace vehicle. On a $50,000 car....brake sqealing is normal?! I don't appreciate the guy blowing smoke up my backside. I have made my last trip to this dealership. More

Beautiful dealership, everyone was extremely freindly. Very classy. Best price for is350 i could find anywhere. Tony, sales manager, was very helpful by going the extra mile to get me approved. Scott is a Very classy. Best price for is350 i could find anywhere. Tony, sales manager, was very helpful by going the extra mile to get me approved. Scott is amazing for never giving up on me although I dont think he works there anymore. There was another guy that was extremely helpful, name started with an L, just dont remember, but kudos to him as well. Lexus of Newport was willing to come pick me up 30 miles away when my jeep broke down to take a look at some new cars on their lot, and they were extremely forgiving when it came to me driving home in my new is350. Didnt have my downpayment on me, but they gave me a few days to come back down and hand it to them. Amazing service, they dont need to pressure anyone into buying a car, they have very knowledgful sales reps to answer any questions you may have. The cars, service, and low prices are what sells their cars, which i believe leads to their awesome service. I live in studio city, happily drove hour and a half to see these guys. Havent had any problems with my car, but if i do, i will rate the service department as well. Im sure its an A+ as well. Thank you so much for the experience Newport! More

Brand new dealership with an immaculate lot. Something you would expect for the surrounding Newport Beach clientele. Plenty of selection on hand and at 2 other nearby affiliated dealerships. Their sh you would expect for the surrounding Newport Beach clientele. Plenty of selection on hand and at 2 other nearby affiliated dealerships. Their showroom is more like a sports bar. Comfy sofas, plasmas EVERYWHERE and a coffee shop on site (it's the trend nowadays). Price was extremely competitive as I ended up cancelling all my other test drives for the weekend and drove off with a sweet 2008 RX350. More