Newport Lexus

Salesman I take a long time to purchase or in this case lease an automobile. I first met Jorge Urquidez about 2 years ago and would chat with him from time to I take a long time to purchase or in this case lease an automobile. I first met Jorge Urquidez about 2 years ago and would chat with him from time to time. I had purchased an RX350 from another salesman previously at Newport Lexus and I flat did not like the RX350 even though I drove it for 5 yrs. I was impressed with Jorge each time I talked with him and I am sure I drove him "batty" with the times that I spent with him in trying to make up my mind what I was going to do. Finally, he closed with me on a car which I picked up yesterday. He is a young guy that is very polite and sticks to his customer not giving up on the potential that he see with someone. I will definitely try to do business with him again assuming that I continue enjoying my relationship with Newport Lexus. I also deal with Joey Wilchek whom I also think is very professional and I love to do business with them both. Thats my story. Fenton Carey More

Great customer service....always The service you get at Newport Lexus is always the best. Working with David Clayton or Joey Wilchek means you are always receiving the best of care. The service you get at Newport Lexus is always the best. Working with David Clayton or Joey Wilchek means you are always receiving the best of care. The professional service is great and the attention to details regarding your service is outstanding. It almost feels like you are there to visit with friends. This is the place to come to care for your fabulous Lexus. More

Courtesy The finance and technology personal we're very courteous and helpful, however the sales person was not. He was to condescend to my son and I. Telling The finance and technology personal we're very courteous and helpful, however the sales person was not. He was to condescend to my son and I. Telling my son to go to the Vedio room to wait for me. My Son is a DDS, he looks young however he is a licensed dentist. What make me stayed and finish the transaction is because it was my husband's birthday gift. More

Great dealer. No pushing, finance is fast and no hard sale for extra warranty. I got a great price somewhere else but decide to let them match it. Overall, a great No pushing, finance is fast and no hard sale for extra warranty. I got a great price somewhere else but decide to let them match it. Overall, a great buying experience. More

professional, efficient, thorough, great follow up Dave Clayton is amazing....always aware of service needs, terrific follow up, attentive and professional. Thoughtful, accommodating and WONDERFUL cust Dave Clayton is amazing....always aware of service needs, terrific follow up, attentive and professional. Thoughtful, accommodating and WONDERFUL customer service....I can always count on what he recommends and trust him completely as to my service needs. Great experience! More

First visit to service I made an appointment for service and it was handled in a friendly professional manner. Rudy arranged for a loaner and the car was ready and clean whe I made an appointment for service and it was handled in a friendly professional manner. Rudy arranged for a loaner and the car was ready and clean when they said it would be. Top notch service in a great facility. More

Always good service. My service manager, Alberto Lara, is the best. I never fail to get thoughtful service from him and the work is well done. I'm a fan. My service manager, Alberto Lara, is the best. I never fail to get thoughtful service from him and the work is well done. I'm a fan. More

Bought a new rx350 Already sent mr a j d,Amato a detailed letter ,of our experience with the great service by Nick Daramus, Unfortunately, he didn't "even acknowledg Already sent mr a j d,Amato a detailed letter ,of our experience with the great service by Nick Daramus, Unfortunately, he didn't "even acknowledge ""this message?,very sad... So I won't waste any more of my time with a survey,because upper management obviously doesn't even respond or care.. ""Our actions define us." More

Service by tom Grice Tom Grice helped me with a ignition key issue related to my Lexus RX 300. He was eager to help and service, called me when he had the answer and met m Tom Grice helped me with a ignition key issue related to my Lexus RX 300. He was eager to help and service, called me when he had the answer and met me personally at the dealership. I was impressed with Tom's attitude and support, therefore I will start bring my vehicle for service only at newport Beach Lexus. Tom communicated the quality and attitude of the dealership's personnel, as well as the way they conduct their business. Thank you Jacob More

ct200h I have use Jorge twice now and he takes very good care of his customers! He is friendly and honest . No haggling he gives you bottom line.. it's fast I have use Jorge twice now and he takes very good care of his customers! He is friendly and honest . No haggling he gives you bottom line.. it's fast and without frustration! I will always use Jorge because I truly feel Like I can trust him! More