Newport Lexus

We had great experience leasing our new Lexus at Newport Lexus. Our salesperson Christopher Ramos was very friendly. We recommend Newport Lexus to anyone is looking to purchase or lease a new Lexus. Lexus. Our salesperson Christopher Ramos was very friendly. We recommend Newport Lexus to anyone is looking to purchase or lease a new Lexus. More

Horrible experience. I bought a new Lexus IS250 in Horrible experience. I bought a new Lexus IS250 in Newport in 2009, also we bought additional 5years tire insurance there the same day. After that, Horrible experience. I bought a new Lexus IS250 in Newport in 2009, also we bought additional 5years tire insurance there the same day. After that, we did every single maintenance there without suspecting anything. The last maintenance there I was done on 01/16/2013, which is 25,000miles. I was told everything is perfect. Four and half months later (June 6), my car got huge noise from my tires when I was driving on freeway. I parked the car and call roadside assistance, and they can't even disassemble my tire since there was a long rubber/metal strip from the tire tangling on the wheels, so they have to tow the car to the dealer. The service manager checked the car, found that both front tires had the damage, then I was told that I need to buy two new tires because my tires were NATUALLY WORN OUT. I can't agree with that since it was only four and half month/3500 miles after my last maintenance done there, and there was no problem based on them. Tires NATUALLY worn out can't be happened suddenly. Either it was caused by car misalignment they didn't find last time, or it was road hazard which the tires insurance should cover. However, they insist that it was NATURALLY WORN OUT. Then I bought tires from Costco and did alignment check/alignment in Firestone. Based on the visual inspection and measurement they performed, my car had misalignment problem and the tire unevenness was VERY obvious and not happened within 3500miles. I called Newport, they insist that it was not their responsibility. They insist that they performed tire check and it was even and 5mm above in Jan which was good. And they said that when I towed the car in, it became 3mm BELOW, should be my own problem. But the truth is: even when the accident happened, outside of both front tires were still very new(should be more than 5mm above) while the inner side of both front tires got serious damaged (should be much more than 3mm BELOW). I didn't feel any unusual during these four months, and all my four wheels are good without even scratch. I can't understand why they decided a such UNEVENESS tires as naturally worn out. And I can't believe why they didn't inspect my tires (though they said they did). When I called in pretended that I am a new customer, they will assure me how wonderful their service is, and they will definitely check tires unevenness every time etc....DON'T TRUST THEM. But when I told them my situation, they will change immediately, said SERVICE MANAGER's decision is the final decision! Their neglect out me into dangerous, and I will never use their service again. STAY AWAY FROM NEWPORT, don't buy any additional services they provide, premium price will not make you worry-free there! They make me feel that it was my big mistake to buy Lexus from them and used their service for almost four years. BTW, my car is still under warranty, and I still kept my two front tires in my garage as evidence and I was remind of the HORRIBLE experience every time I saw the tires. More

I literally cannot believe the kind of shady used car dealer shenanigans this dealership tried to pull on me. Having thoroughly researched the value of my trade in as well as the value of the vehicle I dealer shenanigans this dealership tried to pull on me. Having thoroughly researched the value of my trade in as well as the value of the vehicle I intended to buy, I was shocked to have John, the Internet Sales Manager offer me approximately $8,000 below the Kelly Blue Book trade-in value for my vehicle. He then accused me of asking more for my trade-in than the car was worth. What John neglected to tell me was that they were selling my exact model of car (except for more miles than my car) for $13,000 over their trade-in offer to me. Greed and dishonesty, an unfortunate combination, in my opinion. Please avoid this dealership if honesty and integrity matter to you. More

My car drove under 70,000 miles and the owner`s manual says the 'power train warranty' covers engine control system. My last visit for the diagnostic for 'check the engine light' concluded that it`s caus says the 'power train warranty' covers engine control system. My last visit for the diagnostic for 'check the engine light' concluded that it`s caused by malfunctioning of the engine control system. Advisor says this malfunctioning was caused due to error code overflow in the engine control system. ( Even though the error code may be generated recently for the first time. ) Anyways they erased the error codes and now it seems my are is all OK. As an electrical engineer as I`m I can conclude that it`s the reliability problem of engine control system with data managing. But anyway when I appealed my opinion to the advisor I felt insulted as he strongly ignored my opinion with looking down on me and just urged me to choose paying $150 and pick up my car or not. More

I have to say that I was absolutely ripped off! I had no I have to say that I was absolutely ripped off! I had no intention to buy a car and just wanted to test drive, but the salesperson got me! This pers I have to say that I was absolutely ripped off! I had no intention to buy a car and just wanted to test drive, but the salesperson got me! This person named Kamran was so eager to sell the car that he even lied about the car being "Certified". He made me so confused by going back and forth with different offer from the back room. After 3 hours wasting my time I was so exhausted that I wanted to get out of that place, so I signed everything just to get out of that place. They traded my car $5000 below the market and show me all kind of cunning evidence that my car is not worth that much. At the time of purchase, I was not even given any paper as a proof of warranty. I feel so bad, so disappointed and angry of feeling such a stupid gullible! More

I was in the market for a 2013 Lexus SUV. I went to Newport Lexus dealership and test drove a car there. I was reluctant to purchase it after the test drive. However, the sales person told me: what if Newport Lexus dealership and test drove a car there. I was reluctant to purchase it after the test drive. However, the sales person told me: what if I give you a price that you can't say no. (The sales person's name was Mark.) I agreed to sit with him for price negotiation. He literally wasted two and half hours of my valuable time to just give me a quote. His quote was just $2K below the MSRP. I got completely disappointed with his offer. I gave him my final offer and left the dealership after that. I explained to him that my offer is based on what other local people paid for the same car with the same feature. Few days later during the weekend, the sales person (Mark) called me and asked me if I am still interested to get a Lexus. I told him that I would only buy it if he can sell it $1K above what I already offered him the other day. He said he has a SUV Lexus in the inventory (in the lot) with less features that he would be able to sell it at that price. I told him that is not a problem. He asked me what time I can come to the dealership to seal the deal. I told him I would be there in an hour. So, I drove all the way from Los Angles to Newport Beach to Newport Lexus dealership and I was asking for Mark. As soon as he saw me he said that he did not think I would show up! He said he does not have any car at my price. Can you believe it?!!! I got completely shocked that he changed his words and wasted my weekend time that I could spend with my family. I expected him to apologize for breaking his promise and making me drive from LA to Newport Beach, but he was so disrespectful and rude. I left the dealership and called the manager. He did not pick up his phone and I left a message on dealership's manager (Allen) voice mail and complained about the way his sales person (Mark) treat the customer. It has been two weeks so far and he has not returned my call yet. You would expect good customer service from a Lexus dealership, but that was far from our expectations. In summary : Unprofessional, rude people in a beautiful facility. More

Overall great experience! Everyone was extremely nice & helpful. Will definitely recommend Lexus to friends & acquaintances. Newport Lexus was by far the nicest dealership we have ever been to. & helpful. Will definitely recommend Lexus to friends & acquaintances. Newport Lexus was by far the nicest dealership we have ever been to. More

Great deal, nicest people, no pressure, what else would you want from a dealer. A very pleasant experience verses other dealers. I forgot great coffee :-) you want from a dealer. A very pleasant experience verses other dealers. I forgot great coffee :-) More

I bought the new ES 350 during my lunch time. It was easy, fast and friendly. Sales person gave me his card to go to buffer and buy what I want for my lunch while he prepared all nesessary paperwork, so easy, fast and friendly. Sales person gave me his card to go to buffer and buy what I want for my lunch while he prepared all nesessary paperwork, so when I finished my lunch, I just have to sign the papers and drive my new car back to work. Great service! More

I have given Newport the highest ratings possible because they are terrific in every respect. The sales team is friendly, helpful, interested in your needs and capable of providing the answers to all your qu they are terrific in every respect. The sales team is friendly, helpful, interested in your needs and capable of providing the answers to all your questions. The service staff from the top down are all so helpful, friendly, and professional every step of the way it is amazing. I have never felt so comfortable and at ease with a car dealership in my life. It is obvious that they are not there to just get me into a car, any car, and out the door. Newport, as a whole, works very hard to make sure that if I do buy or lease a car, that it is the right car for me and mine. More