Newport Lexus

Amazing Gary Kalagian actually brought my new RED 2015 Lexus to me in Graeagle Ca., about 550mi from Newport Beach. Brought all the paper work. Did the elec Gary Kalagian actually brought my new RED 2015 Lexus to me in Graeagle Ca., about 550mi from Newport Beach. Brought all the paper work. Did the electronic stuff, then took my former car back and will come to the Newport Beach house to fix the garage door opener. And smiles the entire time. A thoroughly delightful experience. Oh and don't forget the video!! More

Outstanding all around Gary K provided us with outstanding service and excellent guidance throughout the process. This was the third car Gary has sold is and every time, we Gary K provided us with outstanding service and excellent guidance throughout the process. This was the third car Gary has sold is and every time, we felt comfortable, no pressure and personal attentive support. Gary did not push us to make decisions but allowed us to takeout time and supported us with answers and perspective as we evaluated our options. Ultimately we walked out with a new NX and happy to have enjoyed the experience!! More

2015 LX570 Easy to work with. Did not pressure to purchase, but was very informative. Had everything done in 2hrs which was pretty good. Their Sales manager wa Easy to work with. Did not pressure to purchase, but was very informative. Had everything done in 2hrs which was pretty good. Their Sales manager was awesome too, made the transaction very fast and easy. None of this back and forth game which I hate. Will definitely buy from again. More

Always a pleasant experience Our family has been with Newport Lexus for over 6 years and the service is always top notch. We have dealt with a number of salespeople, all great. A Our family has been with Newport Lexus for over 6 years and the service is always top notch. We have dealt with a number of salespeople, all great. Andy Tran has sold us the last few cars, and not only is he a very pleasant man, but has made our car-shopping experience pain-free. Not to mention, he always calls to wish us well at every holiday. The dealership is amazing and has a number of amenities that we enjoy: areas that allow us to work remotely (WiFi, desks, computers), comfortable sitting areas (comfortable sofas and love seats), a coffee bar with beverages and food, arcade for the kids, up to date bathrooms that are always clean, and a little shopping area. Did I mention complimentary car washes?? We also have had a great relationship with Bobby Sento, who is always pleasant to work with. I would (and have) recommend this dealership to anyone looking to purchase a Lexus. More

Customer Service Excellent I have purchased 4 vehicles from Lexus Newport Beach and each purchasing experience has been pleasant. Sangjae You, went above an beyond in providing I have purchased 4 vehicles from Lexus Newport Beach and each purchasing experience has been pleasant. Sangjae You, went above an beyond in providing top notch service during the process of purchasing my newest vehicle. He willingly transferred all the programmed destination data from the old vehicle to the new one,. Thank you, Genoveva Anderson More

Great customer service Gary was great. Very knowledgeable about the product. Not pushy like other sales people. Very easy to work with and willing to negotiate a good dea Gary was great. Very knowledgeable about the product. Not pushy like other sales people. Very easy to work with and willing to negotiate a good deal. More

Gary is a cut above the rest! My husband and I knew, after visiting many other Lexus dealerships, when we walked into Newport Lexus and met Gary that this was they type of dealersh My husband and I knew, after visiting many other Lexus dealerships, when we walked into Newport Lexus and met Gary that this was they type of dealership and sales person we wanted to do business with. From start to finish the whole experience was very comfortable and enjoyable. Gary took it upon himself to go over ALL of the cars features with us so we could make an educated discussion on if this was the car for us or not. We researched the car online, had been to other Lexus dealerships, and test driven it multiple times, however we learned more from Gary about the car than everything else combined. No other sales person had taken the time to educate us to the full extent that Gary did. Flash forward to the paper work and buying process, we did not feel the least bit pressured, in fact Gary genuinely wanted to make sure this was a good fit for us. He even told us that if we weren't 100% happy and comfortable with the car that he would keep his eye out for us and find one that is, "I don't care if you buy tonight or in a year, I will see you through the whole process and make sure you end up getting the car that you're 100% happy with". That, amongst many other things, really spoke volumes to my husband and me. Gary is not your run of the mill high pressure car sales man, he is the complete opposite! You can tell he has a passion for what he does and genuinely wants to see people happy. He not only gave us EXCEPTIONAL service while we were there but he gave us his personal cell number and told us that he is our Lexus guy from now on, if we need a service, have trouble figuring out the navigation, or anything at all to give him a call and he will help us out. I don't know about you but I have never had a sales person be so dedicated even AFTER they get the sale. I could go on all day about how pleased we were/are with our service at Newport Lexus but the bottom line is, Gary is phenomenal and Newport Lexus is THE place to purchase your Lexus. We feel grateful to have stumbled into Newport Lexus and even more grateful that Gary was "our guy! More

VIP Customer Service A+++ I have purchased 7 vehicles from Lexus Newport Beach and each experience has been better than the last. They treat me like I'm a VIP and their dealer I have purchased 7 vehicles from Lexus Newport Beach and each experience has been better than the last. They treat me like I'm a VIP and their dealership benefits are second to none. I wouldn't buy anywhere else. More

Great Customer Service From Sangjae You! Sangjae made the car buying experience very pleasant. He took the time to explain everything to us and stayed with us until all the paperwork was fini Sangjae made the car buying experience very pleasant. He took the time to explain everything to us and stayed with us until all the paperwork was finished at 12 am. More

The Power of Transparency People like Mike and Bobby are the ones who create the positive divide between a "sales" based environment and a "customer service" experience. The di People like Mike and Bobby are the ones who create the positive divide between a "sales" based environment and a "customer service" experience. The difference being, wanting to purchase a vehicle out of pressure, or being given the choice to walk out with a purchase fitting to the personal ideal you walked into the dealership with. An incredible amount of transparency was displayed from the moment I initially shook hands until the moment I drove off in my new Lexus. Moral of the story, from Bobby Sento in management to Mike Shimon in sales, the emotional and physical transparency of these individuals created an experience worth reliving over and over again. The attention to detail and transparent nature of these two embody the ideal of a "red-carpet" experience. Not only did Mike go into great depth for almost an hour explaining each function of the vehicle even AFTER it was purchased, but he also made sure to preserve customer retention value by including personal ownership stories of his own and made it overall personable and enjoyable to learn all about the car. He put himself in my position as a new car buyer and was equally excited to cover every detail. Thanks to Mike & Bobby over at Newport Lexus I am now a customer for life! More