Newport Lexus

I have to say that I was absolutely ripped off! I had no I have to say that I was absolutely ripped off! I had no intention to buy a car and just wanted to test drive, but the salesperson got me! This pers I have to say that I was absolutely ripped off! I had no intention to buy a car and just wanted to test drive, but the salesperson got me! This person named Kamran was so eager to sell the car that he even lied about the car being "Certified". He made me so confused by going back and forth with different offer from the back room. After 3 hours wasting my time I was so exhausted that I wanted to get out of that place, so I signed everything just to get out of that place. They traded my car $5000 below the market and show me all kind of cunning evidence that my car is not worth that much. At the time of purchase, I was not even given any paper as a proof of warranty. I feel so bad, so disappointed and angry of feeling such a stupid gullible! More

I was in the market for a 2013 Lexus SUV. I went to Newport Lexus dealership and test drove a car there. I was reluctant to purchase it after the test drive. However, the sales person told me: what if Newport Lexus dealership and test drove a car there. I was reluctant to purchase it after the test drive. However, the sales person told me: what if I give you a price that you can't say no. (The sales person's name was Mark.) I agreed to sit with him for price negotiation. He literally wasted two and half hours of my valuable time to just give me a quote. His quote was just $2K below the MSRP. I got completely disappointed with his offer. I gave him my final offer and left the dealership after that. I explained to him that my offer is based on what other local people paid for the same car with the same feature. Few days later during the weekend, the sales person (Mark) called me and asked me if I am still interested to get a Lexus. I told him that I would only buy it if he can sell it $1K above what I already offered him the other day. He said he has a SUV Lexus in the inventory (in the lot) with less features that he would be able to sell it at that price. I told him that is not a problem. He asked me what time I can come to the dealership to seal the deal. I told him I would be there in an hour. So, I drove all the way from Los Angles to Newport Beach to Newport Lexus dealership and I was asking for Mark. As soon as he saw me he said that he did not think I would show up! He said he does not have any car at my price. Can you believe it?!!! I got completely shocked that he changed his words and wasted my weekend time that I could spend with my family. I expected him to apologize for breaking his promise and making me drive from LA to Newport Beach, but he was so disrespectful and rude. I left the dealership and called the manager. He did not pick up his phone and I left a message on dealership's manager (Allen) voice mail and complained about the way his sales person (Mark) treat the customer. It has been two weeks so far and he has not returned my call yet. You would expect good customer service from a Lexus dealership, but that was far from our expectations. In summary : Unprofessional, rude people in a beautiful facility. More

Overall great experience! Everyone was extremely nice & helpful. Will definitely recommend Lexus to friends & acquaintances. Newport Lexus was by far the nicest dealership we have ever been to. & helpful. Will definitely recommend Lexus to friends & acquaintances. Newport Lexus was by far the nicest dealership we have ever been to. More

Great deal, nicest people, no pressure, what else would you want from a dealer. A very pleasant experience verses other dealers. I forgot great coffee :-) you want from a dealer. A very pleasant experience verses other dealers. I forgot great coffee :-) More

I bought the new ES 350 during my lunch time. It was easy, fast and friendly. Sales person gave me his card to go to buffer and buy what I want for my lunch while he prepared all nesessary paperwork, so easy, fast and friendly. Sales person gave me his card to go to buffer and buy what I want for my lunch while he prepared all nesessary paperwork, so when I finished my lunch, I just have to sign the papers and drive my new car back to work. Great service! More

I have given Newport the highest ratings possible because they are terrific in every respect. The sales team is friendly, helpful, interested in your needs and capable of providing the answers to all your qu they are terrific in every respect. The sales team is friendly, helpful, interested in your needs and capable of providing the answers to all your questions. The service staff from the top down are all so helpful, friendly, and professional every step of the way it is amazing. I have never felt so comfortable and at ease with a car dealership in my life. It is obvious that they are not there to just get me into a car, any car, and out the door. Newport, as a whole, works very hard to make sure that if I do buy or lease a car, that it is the right car for me and mine. More

I have leased well over 20 vehicles over the year for myself, my wife and my kids. I have never had a more positive experience. Nathan Cooper knew the car like he lived in it. He was able to make the tra myself, my wife and my kids. I have never had a more positive experience. Nathan Cooper knew the car like he lived in it. He was able to make the transaction go very smoothly. There was no hassling over the lease amount and they took my prior Lexus in trade. Then he spent about one hour going over every feature of the vehicle, and of course I only remembered about 25% of what he told me so when I needed more information I called him and he was able to answer my questions quickly. I would strongly recommend Nathan and this dealership. Dont get me started on how this place looks, when you enter you think you are in a 5 star hotel!!! More

I am so pleased with the service, the friendliness of attendents, the helpfulness, cleanliness of the building,and their honesty. I do feel the service is pricey. Like to see it low for the standar attendents, the helpfulness, cleanliness of the building,and their honesty. I do feel the service is pricey. Like to see it low for the standard check ups. More

Customer Service people is not friendly. They seem to be don't care about customer very much. Because when I ask them how to set up to use the blue tooth. The technician in customer service tell me that eve don't care about customer very much. Because when I ask them how to set up to use the blue tooth. The technician in customer service tell me that everything is in the user manual book. More

I negotiated a deal on a 08 Ls460 over some period of time. The car was the one I wanted but we had a few issues when it was time to buy it. Someone at the dealership scraped it against a pole. The deale time. The car was the one I wanted but we had a few issues when it was time to buy it. Someone at the dealership scraped it against a pole. The dealer no longer wanted to sell me the car but I wanted it anyways, repaired of course. They repaired it and it came out GREAT. Thanks Hugh. More