Newport Lexus

My Experience of the Excellent Service of Andrew Tran This is the third Lexus I have purchased from you. The previous two I was helped by Mr. Chris Clark, the third by Andrew Tran. Regarding Mr. Tran: he This is the third Lexus I have purchased from you. The previous two I was helped by Mr. Chris Clark, the third by Andrew Tran. Regarding Mr. Tran: he was simply excellent: patient and never pushy or overly aggressive, informed, open-minded, and eager to do business with me. As a consequence not only did I drive away in a new ES 300, but, when I needed explanations of some new feature, Andrew was more than helpful in explaining its use to me. Andrew is a wonderful asset to your staff. Let me add here that Jason, your head of service when above and beyond in helping me when I made a small dent in my car. He had it repaired in less than twenty minutes. More

Flawless Experience. Let me start by saying how awesome our product specialist, Gary, was. Gary made us feel COMFORTABLE and at ease from the moment we met him. He is not Let me start by saying how awesome our product specialist, Gary, was. Gary made us feel COMFORTABLE and at ease from the moment we met him. He is not your "typical car salesman" in any way. It was like spending time with your dad, an old friend, a nice stranger in a coffee shop. He is simply exceptional at his job. The dealership itself is beautiful on a whole other level, with all the amenities you could want. It is not overwelming nor underwelming-it is perfect. When deciding between a Volvo or a Lexus we couldn't decide right away, and our final decision Eventually came down to our experience with Gary. There's not enough that can be said about this man and we look forward to working with him for now on. More

Best experience to date! This is my 28th car purchase and I am only 33 years old. This is a terrible number of cars for my age, but does give me credibility to know a good exp This is my 28th car purchase and I am only 33 years old. This is a terrible number of cars for my age, but does give me credibility to know a good experience. It started with a quick phone call to my recommended sales associate Gary Kalagian of Newport Lexus. I met him on my first Lexus purchase a little over a year ago when a different sales guy couldn't answer all my questions. Hands down he is the best! I have now purchased 3 from Gary and every time he blows me away with customer service. This dealership wants to sell cars and wants to make the deal happen. That's all you need. I can't leave out the car wash service center to top it all off. Free good coffee, wifi, and no tip makes for some major savings over the first couple years. I will continue to buy cars from Gary and Newport Lexus from now on! More

Gary is great! Don't go to anyone but Gary for all your Lexus car buying needs. I've now bought two cars from Gary and it couldn't have gone smoother. He goes above Don't go to anyone but Gary for all your Lexus car buying needs. I've now bought two cars from Gary and it couldn't have gone smoother. He goes above and beyond. Highly recommended! More

Changed my view of the Car Buying Experience Let me start by saying there are few things I hate more than purchasing a car. I hate the wheeling and dealing. Some people might like it, but it gi Let me start by saying there are few things I hate more than purchasing a car. I hate the wheeling and dealing. Some people might like it, but it gives me anxiety. I must have spoken to a dozen "internet sales managers" on the phone and time after time it was one sleazy sales pitch after another. I even had to switch my car selection because of it. I think I am like most people, I just didn't want to get ripped off. This is the information age. People can do a quick google and find out what people are paying in minutes. There is no reason for the song and dance anymore....and yet the madness continues. Working with Eddy was a different experience than what I was expecting. Eddie did not shy away from talking about what I researched on the car forums and in fact, he embraced it.. He even educated me quite a bit more than what I managed to pick up online. When closing on our deal I am happy to say I was completely at ease with my decision to purchase. Nothing was a surprise and a couple days later after some hindsight research I still feel I made the absolute right decision. The whole transaction was pretty quick, and the most time spent was really figuring out what car was right for me. At no point was I pressured and I especially liked that he didn't try to push options on me I did not want. His initial quote was nearly dead on. I took a day to think it over and shop the price (it was my first Lexus visit). When I left he said he knew I would be back because he new his numbers were good. I did price a check it and most dealers simply gave up. Internet forums said it was an amazing deal. No song and dance. I think i waited a whole 10 minutes to get my price approved. I believe the whole transaction from the time i first showed up to getting my keys took a total of 4 hours (over two days). Eddy Lin did an excellent job and I enthusiastically recommend you come talk to him. Sarah Engel the Finance manager was also great. She very kind, communicates clearly when outlining all the complicated details and very patient. Really a great experience from the time I walked in until I drove away in my new car! PS The Newport Lexus campus is BEAUTIFUL. WOW. More

Service and respectful attitude one expects from Lexus Chris approached my wife and me outside before we even got inside. We had a special we saw online in our mind and Chris showed us the cars immediately Chris approached my wife and me outside before we even got inside. We had a special we saw online in our mind and Chris showed us the cars immediately. After we set our mind on the particular color, he brought the car to us (no need walking back and forth), politely explained the key specifics of the car (it's a hybrid) and allowed me to sit at the front passenger seat (rather than sit there himself, like many dealers do). He helped us to get the deal we were looking for, given that our credit wasn't optimal for the promotional deal. Anyways, Chris wasn't pushy and let us think a day. Finally when we made our mind on the car, he was able to sweeten up the deal even better, work some exceptional procedures on the paper signing (co-signer was in different city) for free, got our car all ready and even picked my wife up to bring her to the dealership for car delivery. All that with a really nice easy and respectful manner. A+ service! Thank you Chris, we'll be back for next new car! More

Great people I really had a nice experience buying my truck from Newport Lexus. Andy in sales was great without being pushy. Bobby was a class act. Very helpful. E I really had a nice experience buying my truck from Newport Lexus. Andy in sales was great without being pushy. Bobby was a class act. Very helpful. Even Sarah in the finance department was great. That's usually a part of the experience that isn't much fun too. More

Purchase of 350 ES - March 2015 Andy Tran made the purchase of my ES350 hassle free. All the detail of the transaction went smoothly and as agreed upon. Thank you Andy for making m Andy Tran made the purchase of my ES350 hassle free. All the detail of the transaction went smoothly and as agreed upon. Thank you Andy for making my car purchase a great experience. More

Amazing Sangjae was really nice and helpful!!!! He helped me get the exact model I wanted and was extremely nice from the beginning and along the entire proce Sangjae was really nice and helpful!!!! He helped me get the exact model I wanted and was extremely nice from the beginning and along the entire process!! More

Best Ever! Go see Gary Kalagian I went to see Gary at Newport Lexus as recommended by a friend. Thank God I did! I'm still not sure how it was possible to get an amazing deal on a ca I went to see Gary at Newport Lexus as recommended by a friend. Thank God I did! I'm still not sure how it was possible to get an amazing deal on a car without the stress but that's exactly what happened. So easy! I'm so thrilled with my new Lexus! Love this place! Sarah in finance was a sweetheart too! More