Newport Lexus
Newport Beach, CA
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Laziness/Bait & Switch/Waste of Time My husband and I first went into Newport Lexus, we live in Newport and had high hopes that were lowered quickly when we met with Abe, he not only was My husband and I first went into Newport Lexus, we live in Newport and had high hopes that were lowered quickly when we met with Abe, he not only was very hostile he was not very helpful. I had a make and model in mind and he did not want to do any leg work to locate one, he just wanted to sell what was on the lot. When I explained to him that I was not interested in those he became very hostile and annoyed that we were even there. We ended up leaving. I then explained this to Howard, a nice, helpful internet manager who said that he DID have the make and model coming in on Sunday. So I arranged childcare (this is not easy for me) so I could come in only to find out that the car he said that I wanted was sold a week prior. He could of called me!?!? But no it was just a way to get my husband and I to come back in person. But Howard is does not even handle sales so we were handed off to Chris. Chris was nice, but constantly "mis-spoke" about facts about the cars he had to which we had to reconfirm and correct him. He did have the make and model of the car I wanted, he said it was a 2015, we started to talk pricing and we agreed to a price, I just off hand confirmed again this is a 2015 - he then said oh wait no this is a 2014. I then explained to him that we are not willing to pay the same amount for the 2015 as 2014. I do not know if he tried to save face with his manager and not inform them of his mistake, but all of a sudden the price was firm since this car was in high demand. OH and also the car had ugly chrome wheels to which Chris wanted us to pay $2000 for - I was like can't you just switch them out?!?! We walked out. We were very disappointed with the customer relations at this dealer. The silver lining is that I went to Lexus Mission Viejo and bought the car I wanted with the price I wanted, it was easy and they were really friendly. Word of mouth is everything...... More
Car Purchase Experience Overall very satisfied with the purchase and trade in experience. Craig Jones was very knowledgable and helpful. The dealership has a comfortable an Overall very satisfied with the purchase and trade in experience. Craig Jones was very knowledgable and helpful. The dealership has a comfortable and friendly atmosphere. More
first lexus- newport lexus Just purchased my first lexus and it could not have gone better. honest and fair from my first contact with aj and sarah to craig jones finishing my s Just purchased my first lexus and it could not have gone better. honest and fair from my first contact with aj and sarah to craig jones finishing my sale and delivery. thanks again, mary More
NO PAIN We have purchased many cars over the years, but this by far has been the most comfortable. Gary K and Scott were knowledgeable and extremely helpful. We have purchased many cars over the years, but this by far has been the most comfortable. Gary K and Scott were knowledgeable and extremely helpful. More
My Experience at Newport Lexus My mother just leased a Lexus ES and because of Gary Kalagian, it was one of the best car buying experiences we have had. Gary is knowledgeable and al My mother just leased a Lexus ES and because of Gary Kalagian, it was one of the best car buying experiences we have had. Gary is knowledgeable and also very patient explaining the vehicle. He wasn't pushy- gave us time to contemplate our choices. She loves her new Lexus and enjoys driving it everywhere. More
Hugh Nguyen's Review Hugh is very courteous, knowledgeable, and easy to talk to. His assistant Ming is also very helpful in training us to use the new car features. I re Hugh is very courteous, knowledgeable, and easy to talk to. His assistant Ming is also very helpful in training us to use the new car features. I recommend everyone to seek Hugh and OC Newport Lexus for their excellent service. More
Dai Truong Email trdaitr@yahoo.com Thank Gary to help me to buy a IS 250., but the Saving Card of Newport Lexus do not work any way., The Saving Card discount $500 when I buy a new car Thank Gary to help me to buy a IS 250., but the Saving Card of Newport Lexus do not work any way., The Saving Card discount $500 when I buy a new car. I think Newport Lexus sent a saving car for cheating the customer. Thank you More
Alex Mikunov's review Very friendly and professional staff. Always responsive. Things are done in a timely manner. The only Lexus dealership I took my previous car to. Al Very friendly and professional staff. Always responsive. Things are done in a timely manner. The only Lexus dealership I took my previous car to. Always provided my with the loaner car. More
Easiest sales consultant experience ever. Meeting and working with Gary Kalagian made this the easiest car acquisition my wife and I have ever experienced. We has been thinking about a new ca Meeting and working with Gary Kalagian made this the easiest car acquisition my wife and I have ever experienced. We has been thinking about a new car for more than a year but the thought of going through the typical dealer routine held us back. Once we met Gary and the Newport Lexus group our problem was solved and now after having a tour of the service facility we know we made the best decision. More
Best car buying experience yet This was my best car buying experience yet. This is the fifth car I've purchased. Everything was pleasant and relaxed. Thank you very much! This was my best car buying experience yet. This is the fifth car I've purchased. Everything was pleasant and relaxed. Thank you very much! More