Newport Lexus

Amazing Gary Kalagian actually brought my new RED 2015 Lexus to me in Graeagle Ca., about 550mi from Newport Beach. Brought all the paper work. Did the elec Gary Kalagian actually brought my new RED 2015 Lexus to me in Graeagle Ca., about 550mi from Newport Beach. Brought all the paper work. Did the electronic stuff, then took my former car back and will come to the Newport Beach house to fix the garage door opener. And smiles the entire time. A thoroughly delightful experience. Oh and don't forget the video!! More

Great service I just bought my 4th Lexus SUV! The car is so reliable and maintenance free and the Newport Lexus professionals make the experience of owning this c I just bought my 4th Lexus SUV! The car is so reliable and maintenance free and the Newport Lexus professionals make the experience of owning this car very enjoyable. Gary Kalagian was so personal and engaging. More

Outstanding all around Gary K provided us with outstanding service and excellent guidance throughout the process. This was the third car Gary has sold is and every time, we Gary K provided us with outstanding service and excellent guidance throughout the process. This was the third car Gary has sold is and every time, we felt comfortable, no pressure and personal attentive support. Gary did not push us to make decisions but allowed us to takeout time and supported us with answers and perspective as we evaluated our options. Ultimately we walked out with a new NX and happy to have enjoyed the experience!! More

2015 LX570 Easy to work with. Did not pressure to purchase, but was very informative. Had everything done in 2hrs which was pretty good. Their Sales manager wa Easy to work with. Did not pressure to purchase, but was very informative. Had everything done in 2hrs which was pretty good. Their Sales manager was awesome too, made the transaction very fast and easy. None of this back and forth game which I hate. Will definitely buy from again. More

Always a pleasant experience Our family has been with Newport Lexus for over 6 years and the service is always top notch. We have dealt with a number of salespeople, all great. A Our family has been with Newport Lexus for over 6 years and the service is always top notch. We have dealt with a number of salespeople, all great. Andy Tran has sold us the last few cars, and not only is he a very pleasant man, but has made our car-shopping experience pain-free. Not to mention, he always calls to wish us well at every holiday. The dealership is amazing and has a number of amenities that we enjoy: areas that allow us to work remotely (WiFi, desks, computers), comfortable sitting areas (comfortable sofas and love seats), a coffee bar with beverages and food, arcade for the kids, up to date bathrooms that are always clean, and a little shopping area. Did I mention complimentary car washes?? We also have had a great relationship with Bobby Sento, who is always pleasant to work with. I would (and have) recommend this dealership to anyone looking to purchase a Lexus. More

Customer Service Excellent I have purchased 4 vehicles from Lexus Newport Beach and each purchasing experience has been pleasant. Sangjae You, went above an beyond in providing I have purchased 4 vehicles from Lexus Newport Beach and each purchasing experience has been pleasant. Sangjae You, went above an beyond in providing top notch service during the process of purchasing my newest vehicle. He willingly transferred all the programmed destination data from the old vehicle to the new one,. Thank you, Genoveva Anderson More

VIP Customer Service A+++ I have purchased 7 vehicles from Lexus Newport Beach and each experience has been better than the last. They treat me like I'm a VIP and their dealer I have purchased 7 vehicles from Lexus Newport Beach and each experience has been better than the last. They treat me like I'm a VIP and their dealership benefits are second to none. I wouldn't buy anywhere else. More

Great Customer Service From Sangjae You! Sangjae made the car buying experience very pleasant. He took the time to explain everything to us and stayed with us until all the paperwork was fini Sangjae made the car buying experience very pleasant. He took the time to explain everything to us and stayed with us until all the paperwork was finished at 12 am. More

The Power of Transparency People like Mike and Bobby are the ones who create the positive divide between a "sales" based environment and a "customer service" experience. The di People like Mike and Bobby are the ones who create the positive divide between a "sales" based environment and a "customer service" experience. The difference being, wanting to purchase a vehicle out of pressure, or being given the choice to walk out with a purchase fitting to the personal ideal you walked into the dealership with. An incredible amount of transparency was displayed from the moment I initially shook hands until the moment I drove off in my new Lexus. Moral of the story, from Bobby Sento in management to Mike Shimon in sales, the emotional and physical transparency of these individuals created an experience worth reliving over and over again. The attention to detail and transparent nature of these two embody the ideal of a "red-carpet" experience. Not only did Mike go into great depth for almost an hour explaining each function of the vehicle even AFTER it was purchased, but he also made sure to preserve customer retention value by including personal ownership stories of his own and made it overall personable and enjoyable to learn all about the car. He put himself in my position as a new car buyer and was equally excited to cover every detail. Thanks to Mike & Bobby over at Newport Lexus I am now a customer for life! More

Great customer service Gary was great. Very knowledgeable about the product. Not pushy like other sales people. Very easy to work with and willing to negotiate a good dea Gary was great. Very knowledgeable about the product. Not pushy like other sales people. Very easy to work with and willing to negotiate a good deal. More