Newport Lexus

My wife and I were stunned by the superior service that Matt Schaefer and Craig Jones showed us. Our growing family and shrinking finances prompted us to trade in our car for a used Toyota Sienna, and Matt Matt Schaefer and Craig Jones showed us. Our growing family and shrinking finances prompted us to trade in our car for a used Toyota Sienna, and Matt and Craig treated my family as if we were purchasing a Ferrari. What a wonderful, totally unexpected car-buying experience. Thank you, Newport Lexus! More

This is from 2008: I was negotiating on a particular LS460L that Newport Lexus had on their showroom floor. In the course of several phone calls and emails, I was quoted a lease rate of $1,400.00 per m LS460L that Newport Lexus had on their showroom floor. In the course of several phone calls and emails, I was quoted a lease rate of $1,400.00 per month, plus tax and license. When I made the arrangements to come down and pick up the new car, all of a sudden the lease rate was $1499.00 per month, plus tax and license. Bottom line: I was lied to by the salesman, Nathan Cooper and the sales manager, Tony Delmonte. Since this was the only car exactly like it available in the So. Calif. area, I ended up taking it, but with a VERY bad taste in my mouth. After I had taken delivery, I even wrote a formal letter to A.J. D'Amato, the president of Newport Lexus, but he never even had the courtesy to answer me--so much for customer service/appreciation. The car now has 30,000 miles on it and I have NEVER been back to Newport Lexus for service or anything else. I have owned SEVEN, brand new, top of the line LS models along with a new SC. I have never been treated like this by any other Lexus dealer. Needless to say, I will never deal with Newport Lexus again, nor will I deal with Tustin Lexus, which is under the same ownership. The people at Lexus corporate need to do some serious house cleaning with the Newport/Tustin dealerships--a forced change in ownership would not be too much to ask. More

I bought my 2009 Lexus IS from here at the end of June. The dealer is beautiful and it's in the heart of Newport Beach. I expected the service to be stellar and 5 star. I was wrong and clearly judging a bo The dealer is beautiful and it's in the heart of Newport Beach. I expected the service to be stellar and 5 star. I was wrong and clearly judging a book by its cover. The purchase experience was perfect the salesman was polite and courteous. So was the financing department. I brought my car back a week later to have the paint treated to prevent swirl marks. I know it was probably a scam, but my car is black so I wanted to keep the paint looking new. When I brought the car I was directed to Mike Sanders who was my service adviser. He seemed nice and polite and genuinely had my best intentions at heart. I was wrong again. When I got my car back the next day, the exterior looked great. Granted my car at the point was only a week old. However, the inside was dirty and came back with stains on the seat belt and the inside of the drivers door. I immediately brought this to Mike's attention. He said he would order a new replacement seat belt and get the interior cleaned when I brought my car in again. So far there has been no follow up and I know a replacement belt only days 1 or 2 days to come in. I've left messages too. No response. More

My parents took their pristine 2006 GS300 in for routine service. They get a call later that day telling them that one of the guys in the service department crashed the car. The damage is very extensive a service. They get a call later that day telling them that one of the guys in the service department crashed the car. The damage is very extensive and will require significant, body, paint and fram repair. The car will never be the same and can never be a "Certified Pre-Owned Lexus" due to their negligence. The dealerships is still trying to determine what they are going to do to resolve the "problem". Not a happy customer. More

I have had my car since February and have had a bad experience with the service department every time I have had to take it in. The manager of the service department sends a card and an automated voice experience with the service department every time I have had to take it in. The manager of the service department sends a card and an automated voicemail each time asking for feedback. I have called and/or e-mailed EACH time with a request to discuss my issues. I even included the GM for one issue. Not once has the service manager or GM contacted me. Each time it gets passed to the service guy that I deal with (Mike Sanders) to handle. I believe he is a big part of the issue. My last visit was for excessive brake noise and exhaust ticking. Second visit for the ticking noise. I was told no problem found. Both are considered "normal" noises on a performace vehicle. On a $50,000 car....brake sqealing is normal?! I don't appreciate the guy blowing smoke up my backside. I have made my last trip to this dealership. More

Beautiful dealership, everyone was extremely freindly. Very classy. Best price for is350 i could find anywhere. Tony, sales manager, was very helpful by going the extra mile to get me approved. Scott is a Very classy. Best price for is350 i could find anywhere. Tony, sales manager, was very helpful by going the extra mile to get me approved. Scott is amazing for never giving up on me although I dont think he works there anymore. There was another guy that was extremely helpful, name started with an L, just dont remember, but kudos to him as well. Lexus of Newport was willing to come pick me up 30 miles away when my jeep broke down to take a look at some new cars on their lot, and they were extremely forgiving when it came to me driving home in my new is350. Didnt have my downpayment on me, but they gave me a few days to come back down and hand it to them. Amazing service, they dont need to pressure anyone into buying a car, they have very knowledgful sales reps to answer any questions you may have. The cars, service, and low prices are what sells their cars, which i believe leads to their awesome service. I live in studio city, happily drove hour and a half to see these guys. Havent had any problems with my car, but if i do, i will rate the service department as well. Im sure its an A+ as well. Thank you so much for the experience Newport! More

Brand new dealership with an immaculate lot. Something you would expect for the surrounding Newport Beach clientele. Plenty of selection on hand and at 2 other nearby affiliated dealerships. Their sh you would expect for the surrounding Newport Beach clientele. Plenty of selection on hand and at 2 other nearby affiliated dealerships. Their showroom is more like a sports bar. Comfy sofas, plasmas EVERYWHERE and a coffee shop on site (it's the trend nowadays). Price was extremely competitive as I ended up cancelling all my other test drives for the weekend and drove off with a sweet 2008 RX350. More