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Newport Lexus
Newport Beach, CA
2,321 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 12, 2016
over priced extra key after buying a truck I bought a used 2014 Tundra truck from this place and they only had one key so I asked to make another key. They said $250.00 so I believe and ordere I bought a used 2014 Tundra truck from this place and they only had one key so I asked to make another key. They said $250.00 so I believe and ordered. Next day I found out this key is around $25.00 on the web, so I called and asked to cancel the key feeling bit betrayed even after a purchase a truck from them. I didn't expect them to give or offer a free key but not expect to be we "stick you" after this point, I was curious how much the key actually is and called Elmore Toyota parts and it cost around $100.00 less. Really?? shady people. they said that I can't cancel the key because it's already ordered. More
by brendan sheen
Employees Worked With
Anthony Troxler
August 12, 2016
Good Service Good service, easy to deal with, nice loaner car and cost exactly what they said it would. They very convenient to our home and all the service techs Good service, easy to deal with, nice loaner car and cost exactly what they said it would. They very convenient to our home and all the service techs seem knowledgeable. More
by Lexuslover
Employees Worked With
David Clayton
August 11, 2016
Great Dealership Newport Lexus is a great dealership. they are convenient and offer loaner cars anytime needed. the Service Rep. Peter Perez is very easy to work wit Newport Lexus is a great dealership. they are convenient and offer loaner cars anytime needed. the Service Rep. Peter Perez is very easy to work with and honest in his appraisal of work needed to be done. I highly recommend working with Peter. More
by Bill
Employees Worked With
Peter Perez
August 11, 2016
Maintenance Service Visit All of the work done during my service was top-quality, reliable and completed on time as requested. That is all that I can ask for when getting my v All of the work done during my service was top-quality, reliable and completed on time as requested. That is all that I can ask for when getting my vehicle serviced. More
by Tom Kim
Employees Worked With
Albert Lara
August 11, 2016
Exceptional service From dropping my car off to picking up after service, everything is handled very professionally. Highly efficient and professional service provided wi From dropping my car off to picking up after service, everything is handled very professionally. Highly efficient and professional service provided with care and attention to detail More
by Club1841
Employees Worked With
Joey Wilchek
August 11, 2016
This dealership and their service is heaven Of the many worries and stress that I have in life like a lot of people do, this dealership is the only place that I feel like a safe heaven for me. Of the many worries and stress that I have in life like a lot of people do, this dealership is the only place that I feel like a safe heaven for me. When I go there I have NO doubts in my mind that I will be treated fairly and know that my car is under the best hands in the shop . They are the Ritz Carlton of Lexus dealerships and yet you do Not not pay extra for that piece of mind . You and your Lexus will get the best treatment ever . More
by HonestOpinion
Employees Worked With
Albert Lara, Joey Wilchek
August 06, 2016
The amazing service exceeded all expectations. From the moment we arrived our salesperson 'Shooter' wanted to find us exactly what we were looking for. Newport Lexus did not have the exact car con From the moment we arrived our salesperson 'Shooter' wanted to find us exactly what we were looking for. Newport Lexus did not have the exact car configuration with the options we wanted so 'Shooter' found the exact car we were looking for at another dealer and he personally drove over one hour to pickup the car for us and get it ready. He was super friendly and explained the features very well so we didn't waste money on features we didn't need. The kids were occupied in the arcade at the dealership which was very helpful so we could focus on purchasing the car. 'Shooter' not only found the right car but he was very easy to work with and got us the best price. I've never had such a great experience buying a car! More
by Jane528
Employees Worked With
"Shooter" Schuetter
August 06, 2016
Salesman was great Just want to give a shoutout for my salesman Jorge. He went out of his way to help me! Would definitely recommend Jorge to anyone looking for a new Just want to give a shoutout for my salesman Jorge. He went out of his way to help me! Would definitely recommend Jorge to anyone looking for a new Lexus at Newport Lexus. More
by TVal
Employees Worked With
Jorge Urquidez, Matt Mahjoob
August 05, 2016
Newport Lexis Experience This was the worst experience I have ever had. I went to pick up the car that was confirmed in email of day and time to be picked up. 20 minutes be This was the worst experience I have ever had. I went to pick up the car that was confirmed in email of day and time to be picked up. 20 minutes before I was to arrive, I got a call that they sold it and no apology. Just that they were having another car sent but it wouldn't be ready til the next day. They inconvenienced me and expected me to drop everything. I went to the dealership. Fred's answer to why did you sell it when you knew I was coming was "I have to sell 400 cars a month." I said "so my business isn't important?" His response -"ma'am, I have 400 cars to sell a month." Sales 101 - listen to the customer, let them vent and then try to make it right not argue with them and say absurd things like you have 400 cars to sell. I walked out and the GM responded to my email and voicemail but I realized I never got an I'm sorry for the way his management acted. I also have email to backup the communication around this sale. I'm embarrassed for them the way that this was handled and I have also contacted corporate Lexus. I was going to let this stay under the radar until my friend was contacted by Yelp that her review of what she witnessed while she was with me was removed because Newport Lexus didn't want the review there. Here is my review based on my experience. Take it for what it's worth but Fred was horrible in his actions and behaviors and did not treat me well. Had they taken responsibility - I wouldn't be posting this. Update: Thank you Tony for the response. As I mentioned when we talked, I was told I did not have to have the financials done until I picked up the car. I forwarded you that email that stated that even though I tried to submit them on Sunday, July 24th when both Lexus and I agreed on the terms of sale - I was told Thursday would be fine when I picked up the car. Let me clarify that this review was not about the fact that the car was sold before I got there, but this review is about the way I was treated by Fred. Had he apologized for what happened and not said the absurd comment of selling 400 cars a month - I would have still purchased the car. At the end of the day, it was the way I was treated not that the car was sold. More
by MindyLewis
Employees Worked With
Fred Mahjoob, Tony D'Amato
August 05, 2016
An exciting experience. Great service I was working with South County Lexus for a few days. I was going to purchase a 2016 ES 350, Eminent White Pearl, black interior but the dealership d I was working with South County Lexus for a few days. I was going to purchase a 2016 ES 350, Eminent White Pearl, black interior but the dealership didn't have one without the spoiler. I went on the internet to look up dealerships in Orange County. Called a few and they didn't have ES with all my options without a spoiler. I then called Newport Lexus and talked to Craig Jones. He was so positive he could fine one for me. He called me back and said he found one and would be driving to Burbank to pick it up. Craig also matched the price I got at South County Lexus. Craig went the extra mile and when I came to pick up the car I was treated with great respect. Craig was very pleasant to work with and his salesmanship was superb. He make me a very happy person. More
by rwillinger
Employees Worked With
Craig Jones
