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Newport Lexus
Newport Beach, CA
2,293 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,294 reviews
September 08, 2016
Prompt Thorough Service - As Always! It is such a pleasure dealing with Dave Clayton at Newport Lexus. He always follows through, makes sure your vehicle is ready when specified and def It is such a pleasure dealing with Dave Clayton at Newport Lexus. He always follows through, makes sure your vehicle is ready when specified and definitely puts his customers first! Thank you. More
by DeB
Employees Worked With
David Clayton
September 08, 2016
"great service" Beautiful dealership! Great service! I drive all the way from Paramount because of this. I bought my Lexus from Chris Clark, great guy! It was a ple Beautiful dealership! Great service! I drive all the way from Paramount because of this. I bought my Lexus from Chris Clark, great guy! It was a pleasure dealing with him. Today I was helped by Peter Perez in service, another great guy. Thank you, Newport Lexus More
by LS
Employees Worked With
Peter Perez
September 07, 2016
Great Service This is a great place to do business. Buy your car from Greg Brawley and go to Sean Tafoya for all of your service needs. We drive all the way from Wh This is a great place to do business. Buy your car from Greg Brawley and go to Sean Tafoya for all of your service needs. We drive all the way from Whittier because of the great service we receive! More
by TC
Employees Worked With
Sean Tafoya
September 06, 2016
Gary is the man!! I moved from NY to CA in July. I checked out several dealerships (BMW, Mercedes Benz, etc.) but ultimately decided to go back to Newport Lexus because I moved from NY to CA in July. I checked out several dealerships (BMW, Mercedes Benz, etc.) but ultimately decided to go back to Newport Lexus because the service was just top-notch. Gary in particular was the best! He was friendly, courteous, and above-all honest. Even months later, Gary still picks up my calls and answers all my questions. I highly recommend speaking with him, and I will refer all my friends and colleagues to him. The dealership facilities are excellent and the service staff is friendly. I will definitely go back for my next car. More
by cshen
Employees Worked With
Gary Kalagian, Anita Rami
September 05, 2016
Finding cause of strange noise. New car developed strange noise at various times. Couldn't,identify cause or location.after 5 visits I I requested Fernando drive the car for a day.He New car developed strange noise at various times. Couldn't,identify cause or location.after 5 visits I I requested Fernando drive the car for a day.He did and it was determined that cross bars on roof were loose or something that caused them to vibrate at various Times with the noise to sound as if it were coming from dash area. Strange but true. I think Peter Perez, and Fernando had some doubts about my hearing but worked with me and solved the mystery More
by Oldbruin
Employees Worked With
Fernando, lead mechanic, Gary Kalagian, Peter Perez
September 03, 2016
First Class Service Newport Lexus and AJ D'Amato III are something very special. I, my family and friends have already bought three cars here. The main reason is that we Newport Lexus and AJ D'Amato III are something very special. I, my family and friends have already bought three cars here. The main reason is that we trust AJ. It's that simple! He is a person that is trustworthy, straightforward and an all around great human being. I am proud to know AJ III and call him my friend. My family will always be grateful to him for his friendship and will continue to buy our cars from AJ III and his dedicated team of professionals (like Greg Brawley). Thank you for everything, you are a credit to your profession and make this world a better place. Sincerely, Dr. J. Carlos Vazquez More
by Dr. Vazquez
Employees Worked With
A.J. D'Amato III, Greg Brawley
September 02, 2016
Great Service! Brought my Lexus RX 450h in to have a flat tire changed. Intake process was very swift even with a huge line of customers dropping off their cars. M Brought my Lexus RX 450h in to have a flat tire changed. Intake process was very swift even with a huge line of customers dropping off their cars. My service advisor, Dave Clayton, was very friendly and efficient and informed me of the whole process and timing. He also reminded me that my tires were still under warranty and explained what that meant in terms of pricing for the replacement. Just a great experience overall and I have been a dedicated Jim Falk Lexus of Beverly Hills customer for the past 8 years until I moved to Orange County. I thought it would be hard to beat their outstanding service but Newport Lexus has been wonderful! More
by RX Hybrid Fan
Employees Worked With
David Clayton
September 02, 2016
Awesome Service I tried a repair facility near my home when my veichle broke down and service was substandard to what I receive at Newport Lexus. I'll never go anyway I tried a repair facility near my home when my veichle broke down and service was substandard to what I receive at Newport Lexus. I'll never go anyway else! When the failed again on a Sunday afternoon, just the thought of Newport Lexus being open to service me was the silver lining in an otherwise not so good day. My service rep is awesome and always takes care of me and explains everything going with the repairs in details. David is an asset to your dealership and the biggest reason I patronize this business. Any Lexus dealer can fix my vehicle but a good service rep makes the process a lot less stressful. More
by Felicia Foreman
Employees Worked With
David Clayton
September 02, 2016
Little things adding up to poor experience I will no longer be taking my car into Newport Lexus for services. There have been a lot of scattered issues over the several times I have taken my ca I will no longer be taking my car into Newport Lexus for services. There have been a lot of scattered issues over the several times I have taken my car in for service. The price increase for an oil change from $100 to $135 is the last straw. - I was told it would be about 1.5 hours for an oil change. Dealership said they would call me when it was ready, and I walked to get some lunch. Came back after a little over 2 hours, and my car was sitting in the lot ready. Would have been nice to get a call when my car was done so I could get my car back earlier. - Received a 'low engine oil' alert a few months after getting oil changed at dealership. There was still about 1 month before I needed my next oil change. - Had a pair of sunglasses stolen out of my car - One time my car was somehow lost in their system and they were unable to physically locate my car. Eventually they found my car, but I had to wait a while to get it back. They made up for it with a full tank of gas, but the overall experience was irritating. - I used to justify the high price of the oil change because of the loaner car. They no longer offer a loaner for oil changes, so there really isn't much of a difference between the dealership and a mechanic. More
by sj
Employees Worked With
Many employees over the years
September 02, 2016
Great service department! It is always a pleasure taking my car to Newport Beach Lexus. The work is done professionally, and throughly everytime. The dealership is definitely s It is always a pleasure taking my car to Newport Beach Lexus. The work is done professionally, and throughly everytime. The dealership is definitely state of the art, with a water fall wall by the service entrance, comfortable lounge area, cool boutique with lots of great items in stock, and much more. I highly recommend N.B. Lexus! More
by George
Employees Worked With
Joey Wilchek
