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Newport Lexus

Newport Beach, CA

Overview
Reviews
4.9
2,084 Reviews
Call Dealership (949) 477-7107
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3901 MacArthur Blvd

Newport Beach, CA

92660

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Showing 2,084 reviews

November 02, 2024

Ali was great but 2hrs and 30min for an oil change is unacceptable, especially when you have an appointment set up. More

by E_sierra8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ali
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Nov 07, 2024 -

Newport Lexus responded

Thank you for bringing this to my attention. I apologize for the extended wake time with the oil change. We intend to provide the highest quality of service for our customers so this should not have happened. Please contact me so I can learn more about your experience. I look forward to speaking with you and working towards a resolution. Tony D'Amato General Manager tonydamato@newportlexus.com

November 01, 2024

Communication timely. Analysis using videos of need work and status of current condition was helpful. More

by Klycem46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Perez
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Nov 01, 2024 -

Klycem46 responded

Communication to me was very good. I appreciate receiving videos of specific areas and recommendation of work to improve performance and safety of my car.

Nov 01, 2024 -

Klycem46 responded

Communication to me was very good. I appreciate receiving videos of specific areas and recommendation of work to improve performance and safe

November 01, 2024

Easy to service the vehicle. Nice dealership lounge and wait area. Immediate attention and response. More

by denny.kon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Soto
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Nov 05, 2024 -

Newport Lexus responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!

November 01, 2024

I had a great experience with Manny from Auto Expert. I love my new car! More

by jessiica90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny from Auto Expert
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Nov 05, 2024 -

Newport Lexus responded

Hi, your satisfaction is our top priority. We can't wait to see you again, have a great day.

October 28, 2024

Service consultant Chris Cortez handled my situation with professionalism and care. Eternally grateful for his help and understanding. Thank you Chris! More

by Angel Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cortez
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Nov 01, 2024 -

Newport Lexus responded

Angel, we're happy you found Chris to be so supportive during your experience here at Newport Lexus. We are always more than happy to assist you if anything else comes up. Take care!

October 28, 2024

Excellent customer service. Good communication and attention to your needs. Clean and well display of customer service waiting area. More

by elsyaydee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Report | Print
Nov 01, 2024 -

Newport Lexus responded

Hi, thank you so much for your positive comments about Newport Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 26, 2024

Excellent service with Joey. It started as a we soon drove into the service department and was greeted. More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The person who uses the sweeper to clean up the floors., Joey Wilchek
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Oct 27, 2024 -

Newport Lexus responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 26, 2024

Chris, the Service advisor was extremely helpful and professional, personable and knowledgeable! Overall, great customer service! More

by LJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cortez
Report | Print
Oct 27, 2024 -

Newport Lexus responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 26, 2024

Thank you Sean for your exceptional support as a service provider. On time and kept me up to date! More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tafoya
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Oct 27, 2024 -

Newport Lexus responded

Thank you Laura for taking the time to let us know how we did. We hope you have a great day!

October 26, 2024

Great customer service. My car is very clean. They did a great job. Will come back again. More

by vi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Report | Print
Oct 27, 2024 -

Newport Lexus responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

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