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Newport Lexus

Newport Beach, CA

4.9
2,069 Reviews

3901 MacArthur Blvd

Newport Beach, CA

92660

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Showing 2,069 reviews

January 28, 2025

I purchased a used vehicle. The process was very simple, they answered all my questions and made it a great process. Mitch & Roger were incredible to work with during the purcha More

by JW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitch Stayberg and Roger Ghasemi
January 28, 2025

Anthony, Zaheed, and Roger were very professional, courteous, and informative, and made my car purchasing experience both pleasant and enjoyable. l More

by steveh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zaheed Khakoo, Anthony Troxler
January 28, 2025

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by sydkennelly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Mahjoob
January 03, 2025

UPDATE: It's been 16 days since the GM claimed they would contact me and they have not. Another BROKEN promise, so I've downgraded my review to a 1 star. Bottom Line Up Front: Pretentious is the best way More

by salwhanna
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adam Akil, Somayeh "Sarah" Zanganeh
Jan 07, 2025 -

Newport Lexus responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Tony D’Amato General Manager Newport Lexus tonydamato@newportlexus.com

Jan 23, 2025 -

salwhanna responded

16 Days since Newport Lexus General Manager Tony D'Amato responded to this post claiming they would reach out directly to me and they have not. Yet, another BROKEN promise.

December 05, 2024

Service advisors Kevin and Roberto were friendly and professional and the service was performed and completed in a timely manner without any issues. It was a great expedience have my car serviced at the More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Nessl, Roberto Nunez
December 05, 2024

They were great and fast and answered all my questions perfectly I’m happy thanks! More

by Fernandezrosemary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris cortez
December 04, 2024

They always do top notch service in my car and Peter Perez who I’ve been dealing with for 16 years always gives me good advice on what needs to be done and what service can wait awhile. More

by HB Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Perez
Dec 06, 2024 -

Newport Lexus responded

Hello, thank you for your kind review; we are happy to pass along your comments to Peter here at Newport Lexus! We are always more than happy to assist you if anything else comes up. Take care!

December 04, 2024

Satisfied with the service even though has a minor issue. The advisor Roberto is very good, he is quickly to fix the problem. Thank you very much for your help. More

by Nothing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Nunez
Dec 05, 2024 -

Newport Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Newport Lexus. We hope you have a great day!

December 03, 2024

My salesperson, Joey Kato, was unbelievably accommodating and came through with everything he promised. Very impressive! More

by drsones
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Kato
Dec 20, 2024 -

Newport Lexus responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 03, 2024

This is a very nice dealership, they should have a sign showing when you come back to pick up your car you go around the building to get in line to pick up your car when somebody’s dropping you off, so you More

by Burniepresho
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Dec 20, 2024 -

Newport Lexus responded

Hi, we really appreciate your feedback! Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

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