Newport Lexus

RO# 160303 I recently visited Lexus of Newport for a routine maintenance visit after receiving a notification on my screen. During the visit, I was informed of additional issues with my tires and AC. I routine maintenance visit after receiving a notification on my screen. During the visit, I was informed of additional issues with my tires and AC. I felt that the service consultant appeared frustrated and impatient while explaining these matters to me. I asked for some time to discuss this with my family and friends, and once I authorized the extra repairs, I noticed the staff seemed much happier, lighter, and more relieved. When it came time to pay, I presented documents regarding a 2-year tire guarantee from a previous dealership, but I felt the staff was not willing to fully look into it. The consultant only looked at the internal system on his end, while I had physical documents in front of me, and there was no integration between those two sources of information. He did not go out of his way to try and bridge the gap between those two pieces of information for me. I was offered the chance to speak with a manager right then, but I had an appointment to get to and had to leave the dealership immediately. I am now open to having a manager contact me, preferably through email for transparency. My priority in speaking with a manager is to ensure the information received regarding my 2-year tire guarantee is thoroughly reviewed, shifting the focus from me as being the source of income to building things on mutual trust. More

This is the second car from this dealer. Very professional, honest and pleasure! Very happy with the puri! Very professional, honest and pleasure! Very happy with the puri! More

We shopped 3 different local Lexus dealers and this was by far in terms of service, professionalism and price. Our salesman, Mitch Stayberg, was the best; knowledgeable, honest and very professional. This by far in terms of service, professionalism and price. Our salesman, Mitch Stayberg, was the best; knowledgeable, honest and very professional. This was our second Lexus that we purchased from Newport over the years. More

Rick was my service provider, he did everything he said he would do. So I'm good with him.👍 he would do. So I'm good with him.👍 More

Great customer service. Joey is your person to see when you arrive at the dealership. Joey is your person to see when you arrive at the dealership. More

Very smooth service, nice waiting room and informative advisor. Leased from Newport for years and highly satisfied. Thanks advisor. Leased from Newport for years and highly satisfied. Thanks More

I have been having my 2019 Lexus serviced at Newport Lexus since it was new and have always been satisfied with the work they do! I get it back clean, on time and running perfectly. Lexus since it was new and have always been satisfied with the work they do! I get it back clean, on time and running perfectly. More

I dealt with Dennis for the first time I normally go to Westminster so I thought I would give Newport a try. One of my best experiences I’ve had took very good care of us very attentive. Will definitely be Westminster so I thought I would give Newport a try. One of my best experiences I’ve had took very good care of us very attentive. Will definitely be going back. More

I’ve been coming to the dealership for years. I got a new TX for Christmas and of course I came to Kevin.who has been my service agent for many years for my first service. I always receive extre I got a new TX for Christmas and of course I came to Kevin.who has been my service agent for many years for my first service. I always receive extremely friendly and courteous service from him. More importantly, I trust him. More

Service was completed within the time period promised, at the agreed upon price and the car was clean the agreed upon price and the car was clean More