Newport Lexus

Excellent customer service. Joey Kato was great throughout the whole transaction. We had to have the car shipped from San Diego due to it, not being in stock. Everything turned Joey Kato was great throughout the whole transaction. We had to have the car shipped from San Diego due to it, not being in stock. Everything turned out great. More

Joey is the best rep to work with. Fast and efficient! Highly recommend Newport Lexus. Fast and efficient! Highly recommend Newport Lexus. More

I brought my car in for maintenance service and was assisted by Service Advisor, Chris Cortez. He was courteous, very knowledgeable, and answered any questions regarding additional recommended services assisted by Service Advisor, Chris Cortez. He was courteous, very knowledgeable, and answered any questions regarding additional recommended services made by the Service Technician. Overall, a good experience and good service from drop off to pickup. More

Bobby is the main reason i keep coming back to this dealership, he is amazing and always looks out for his customers with proper service and recommendations. He remembers you and is always happy to see dealership, he is amazing and always looks out for his customers with proper service and recommendations. He remembers you and is always happy to see you. More

Newport Lexus has a wonderful campus - I come here for their service department which has been very clear and open with me about what my car actually needs done. I’ve always had Duy as a service person a their service department which has been very clear and open with me about what my car actually needs done. I’ve always had Duy as a service person and he is great! Amber is also super friendly whenever I call in to schedule service. Great location for service overall in my experience. More

Convenient, efficient, friendly, capable. Kevin is thorough, kind and professional. Thanks for being local! Regards Kevin is thorough, kind and professional. Thanks for being local! Regards More

It was easy to make an online. The only waiting I had was waiting for the service advisor to come help me. I went inside and had two massages, grabbed a water and snacks. I waited The only waiting I had was waiting for the service advisor to come help me. I went inside and had two massages, grabbed a water and snacks. I waited an additional 30-45 minutes but worth waiting. The waiting area is quiet. More

I had an outstanding experience purchasing my 2023 RX-350H from Newport Lexus. Joey Kato, my Sales Specialist, treated us exceptionally well from start to finish. He was professional, knowledgeable, p RX-350H from Newport Lexus. Joey Kato, my Sales Specialist, treated us exceptionally well from start to finish. He was professional, knowledgeable, patient, and made the entire buying process smooth and stress-free. He took the time to answer all of our questions and made sure we felt comfortable every step of the way. The excellent customer service didn’t stop after the purchase. The dealership has continued to provide outstanding service, and every visit has been a positive experience. I highly recommend Newport Lexus, especially Joey Kato, to anyone looking for a first-class car-buying experience. Thank you for making our purchase such a great one! More

Splendid service at a reasonable price. Will continue returning, that’s for sure. I am confident that all was completed in a professional, knowledgeable manner. Will continue returning, that’s for sure. I am confident that all was completed in a professional, knowledgeable manner. More

Second visit to dealer. First time was fantastic. Had different advisor this time. A bit condescending and off putting. Ironic given that he did not even know what CVT f First time was fantastic. Had different advisor this time. A bit condescending and off putting. Ironic given that he did not even know what CVT fluid was. After telling him “Constant Velocity Transmission”, his behavior became slightly defensive. Also I saw my car ready to be picked up yet it took advisor 20 minutes to actually text me. I’ve never asked for specific advisor before. I will definitely make sure I ask for someone different next time. More