Newport Lexus

Gary was the absolute BEST! This was our very first Lexus and he went above & beyond to make our Lexus buying experience top notch. From his pure professionalism & quick respons This was our very first Lexus and he went above & beyond to make our Lexus buying experience top notch. From his pure professionalism & quick responses to all of my questions to his no-pressure way of doing business, Gary always made us feel comfortable, confident & taken care of. He made the whole process so easy with zero stress. We were referred to Gary by my uncle who’s been a loyal customer of Gary’s for 20+ years….that alone speaks volumes! When we were told GARY IS THE BEST OF THE BEST, he wasn’t exaggerating. We live on California’s Central Coast, which is a 4hr drive to Newport Lexus & it was definitely worth the drive. When we finally got to meet Gary in person the day we finalized our purchase & picked up our new car, he was there to greet us out front with a hug & a handshake. We had complete confidence in Gary from the start, and he remained honest & straightforward the entire time. The best part was the big red bow on the top of our car when we picked it up! Thank you, Gary, for an unreal car buying experience! A big thank you to Dalton in financing, as well. He helped to make our transaction as seamless as possible and was so great to work with. More

I took my car in for maintenance and Ricardo Lizarraga was my advisor. He provided exceptional service and was very knowledgeable and friendly. I strongly recommend. was my advisor. He provided exceptional service and was very knowledgeable and friendly. I strongly recommend. More

I visited this Lexus dealership twice for service and both experiences have been outstanding! Dennis Palacio is efficient, kind, and professional. He made the process easy and stress-free. I truly apprec both experiences have been outstanding! Dennis Palacio is efficient, kind, and professional. He made the process easy and stress-free. I truly appreciate his excellent customer service, and would happily recommend him to anyone bringing their vehicle in for service. More

My service advisor is Joey Wilcheck - I call him at 6 AM. He returned my call at 7:30 AM and said I could drop my car off because it had a flat tire and I had the trunk tire on. It was finished by 11 o’clock He returned my call at 7:30 AM and said I could drop my car off because it had a flat tire and I had the trunk tire on. It was finished by 11 o’clock. ready to be picked up. I don’t know anywhere else where that could and would happen. More

I had an excellent experience with the dealership’s service department! Sean was my service advisor, and he went above and beyond to make sure everything went smoothly. He was professional, friendly, k service department! Sean was my service advisor, and he went above and beyond to make sure everything went smoothly. He was professional, friendly, knowledgeable, and kept me informed throughout the entire process. He took the time to explain everything clearly, answered all my questions, and made sure I felt confident and comfortable with the service being performed. Outstanding customer service! Highly recommend! More

Great service as usual. Please request Joey to be your Service Consultant. He’s a great person to work with. Please request Joey to be your Service Consultant. He’s a great person to work with. More

Best service department ever Joey the best service representative I have ever been around don’t lose him representative I have ever been around don’t lose him More

Welcoming staff for the most part (with the exception of the first person who “helped” me on my very first visit to this location. Dewy and Alejandro have been great though! The facility itself is kept very the first person who “helped” me on my very first visit to this location. Dewy and Alejandro have been great though! The facility itself is kept very clean and snacks are well stocked. Thank you! More

Joey W at the service department is unbelievable! He goes the extra mile to ensure everything is done right with no glitches. It is very hard to find someone who takes their job as seriously as him He goes the extra mile to ensure everything is done right with no glitches. It is very hard to find someone who takes their job as seriously as him. Just a pleasure to work with! More

It’s our first time visiting the Newport Lexus dealership and we were amazed how great the service rendered to us by employee “ Dennis Palacio”. It was indeed a pleasure meeting him and how he took care of and we were amazed how great the service rendered to us by employee “ Dennis Palacio”. It was indeed a pleasure meeting him and how he took care of our service needed. He let us feel welcome and sure enough we will be more than happy to recommend Newport Lexus to our family and friends for future car buying and services. Again, we’ve had a great experience i.e. Lounge area with a massage chair while waiting.. in other words the surroundings is welcoming and the people are very warmth .. keep the good work Mr. Dennis Palacio and you’re indeed is a valuable employee of Newport Lexus dealership. Thank you More