Newport Lexus

I had an excellent experience with the Newport Lexus Service Department. Joey Wilchek was my service advisor, and he was professional, courteous, and kept me informed throughout the entire repair proces Service Department. Joey Wilchek was my service advisor, and he was professional, courteous, and kept me informed throughout the entire repair process. He communicated promptly about the warranty approval, explained the unexpected parts delay, provided realistic updates, and accurately let me know what my customer-pay amount would be before pickup. There were no surprises. When we picked up the car, Joey took the time to explain the repairs and answer our questions. We appreciated the quality of the workmanship and the attention to detail. The dealership also provided a loaner car during the repair, which made the process much easier. Thank you to Joey, the technician, and the entire Newport Lexus service team for the excellent customer service and professional repair. We truly appreciate your honesty, communication, and commitment to taking care of your customers. Highly recommended. More

Sean Tafoya provided friendly exceptional service during my appointment with continual communication about the status of my car. The dealership has a positive energy that makes waiting for your car very com my appointment with continual communication about the status of my car. The dealership has a positive energy that makes waiting for your car very comfortable and easy. More

Salesman was nice and patience even the accounting lady was sweet and nice too . Love the way they are served was sweet and nice too . Love the way they are served More

Our service rep, Sean was friendly, kind and professional. We felt we were in good hands. professional. We felt we were in good hands. More

Unresponsive! They have been texting me for over a month. I purchased my Lexus NX 2025 here. I reply to the text messages and receive no response to my questions They have been texting me for over a month. I purchased my Lexus NX 2025 here. I reply to the text messages and receive no response to my questions. They keep resending the same messages that alert that my 10k check is due. My 5K check took a ridiculous amount of time. The lounge area had antiquated plug ins for charging my usb C and people who were later than me got out earlier.no one was available to answer technical questions every dealer I have dealt with have washed my car off but not here. Very disappointed. I do not live close but over an hour away. More

My service technician was personable, professional and kept me informed of the status through the service. kept me informed of the status through the service. More

Excellent from beginning to end! !! Couldn’t be happier! Always appreciate the staff and teamwork!!! !! Couldn’t be happier! Always appreciate the staff and teamwork!!! More

I bought my Lexus at this location and love coming here for the car maintenance. I love the level of professionalism and service. Thank you Kevin Nessl for the smooth transaction each time. Appreciative it for the car maintenance. I love the level of professionalism and service. Thank you Kevin Nessl for the smooth transaction each time. Appreciative it! More

My service manager Joey is excellent, friendly and helpful. I enjoy dealing with him. Great service helpful. I enjoy dealing with him. Great service More

Clean, respectful, honest, quality service, quick service, responsive, good deals on service, nice area for customers to relax. service, responsive, good deals on service, nice area for customers to relax. More