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Newport Lexus
Newport Beach, CA
2,804 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 09, 2026
I cannot say enough great things about my service advisor, Kevin. Every time I bring my Lexus NX 450h+ in for service, Kevin consistently goes above and beyond to make sure both my car and I are take advisor, Kevin. Every time I bring my Lexus NX 450h+ in for service, Kevin consistently goes above and beyond to make sure both my car and I are taken care of. From the moment I arrive, he makes the entire process smooth, professional, and reassuring. Kevin truly listens to my concerns and never makes me feel like my questions or observations are unimportant. Instead, he takes the time to understand exactly what I’m experiencing with my vehicle and ensures that every concern is addressed thoroughly. It’s incredibly refreshing to work with someone who treats customers with such respect and patience. What really stands out is Kevin’s dedication to making sure my Lexus NX 450h+ is always in top-notch condition. He keeps me informed about what the vehicle needs, explains things clearly, and makes sure everything is handled properly so that my car runs smoothly and reliably. It gives me real peace of mind knowing that my vehicle is in such capable hands. Kevin’s professionalism, attention to detail, and genuine care for his customers make every service visit a positive experience. It’s rare to find someone who consistently delivers this level of customer service, and I truly appreciate the effort he puts into making sure everything is perfect. Because of Kevin, I always feel confident bringing my car in, knowing that my concerns will be heard and my vehicle will receive the best possible care. He is an outstanding service advisor and a true asset to the Lexus team. More
by superdebbie
Employees Worked With
Kevin Nessl
March 07, 2026
I had an excellent experience with the service at Newport Lexus today. I worked with Kevin and he helped me get to the bottom of the car problem and solved it quickly. He was patient kind and friendly. It wa Lexus today. I worked with Kevin and he helped me get to the bottom of the car problem and solved it quickly. He was patient kind and friendly. It was a very smooth process from the check-in at service to picking up my car More
by IK
Employees Worked With
Kevin
March 03, 2026
Arrived Saturday afternoon to look at a used car and was met by Anthony whom had answered the phone earlier. Test drove the Rx450h and Anthony accepted my offer. Anthony and Joe's no pressure demur made it met by Anthony whom had answered the phone earlier. Test drove the Rx450h and Anthony accepted my offer. Anthony and Joe's no pressure demur made it a very good team. They answered all my questions and I drove home that day. More
by Andrew
Employees Worked With
Joe., Matt Mahjoob, Anthony Troxler
February 27, 2026
The dealership is usually rated by the service rep, Mine was/is Joey Wilchek. He’s helped me several times and I’ll continue to use him. I feel he has my interest in mind. The car will always need mainten was/is Joey Wilchek. He’s helped me several times and I’ll continue to use him. I feel he has my interest in mind. The car will always need maintenance but he doesn’t make me feel like I’m an easy mark for the dealership. More
by John
Employees Worked With
Joey Wilchek
