Newins Bay Shore Ford - Service Center

Horrible dealer This dealer is one of the worst in customer service on Long Island. If you are not getting swindled into a over prices new car then don't expect to ha This dealer is one of the worst in customer service on Long Island. If you are not getting swindled into a over prices new car then don't expect to have anyone treat you will respect. I currently have my car in there for a replacement warrantable part. Like always they do not want to replace the part. I had a rack and piñon done 2 years ago that I had to deal with ford corporate for 3 days before approved. Then after repair left the dealer and 5 miles down the road the entire steering wheel locks up and I immediately lost all control on the car. I called ford immediately and had it brought back to there shop. They claim it was a defective part and would replace it. That kept me out of my car for a longer time now and back into another rental witch is a huge inconvenience. Also I had to put 4 new tires on my car from the rack being broken and ruining my alignment witch ruined my tires that I payed out of pocket for. Now I am currently battling with the disrespectful uncourteous Bonnie from begins ford. She loves to talk over people to get her point across and doesn't let you explain the fact of the matter witch coming from a person who drives the vehicle everyday I think I would know better then her. Anyway turns out that my car need a new axel and the wheel seal is leaking. Well well well what do you know " it's not our fault " but how ever they are the only ones who service the car and who took the axel out and messed with the suspension and locked my steering up so all fingers point to them. Now corporate is involved they approved the repairs day before yesterday and then call me today to tell me they are not approving the repairs anymore due to a car fax report. When all that was replace 3 years ago was a headlight and the bumper and corner of fender was scraped. After 2 times being there you figure there 148 point inspection would have told them something was wrong. This is absurd and they are scam artist and the mechanics are not properly trained and the service advisors are not trained properly either. Shame on newins ford. Take your business somewhere else trust me when I tell you that because no one should be treated like that especially over something so small multi billon dollar corporation that won't approve a " 1300.00 " job that cost them 200.00 but they mark it up so they can get there bonus. And good luck with Eric his voice mail is full and he never takes a phone call. More

Love My Focus I have had my 2012 Focus for 2 years now. It is a pleasure to drive from high gas mileage to a quiet ride. Newins has been relatively above average fr I have had my 2012 Focus for 2 years now. It is a pleasure to drive from high gas mileage to a quiet ride. Newins has been relatively above average from most other dealerships I have personally dealt with over the years. I am looking forward to a long relationship with them. More

new tires, trans-flush , etc Eric was very helpful in the proscess of my service with Newins. I would recommend them. They did a first rate job and hitting all the points necessar Eric was very helpful in the proscess of my service with Newins. I would recommend them. They did a first rate job and hitting all the points necessary for my '09 Milan. More

I was in Long Island for business i have never been there before I took my 2013 ford edge in for minor service 17,000 mile they told me there is a ford coupon on the internet that would save me money Eric we before I took my 2013 ford edge in for minor service 17,000 mile they told me there is a ford coupon on the internet that would save me money Eric went online and printed it and saved me about $20.00 I was treated with respect and like I have been a customer forever, I live 2 hours away and they know I most likely wont be a regular customer but they made me feel like a family member. I recommend them for any ford service More

When I go to newins bay shoor ford it is like visiting family. Everything is always explained by Eric before and after each visit. Prices are good and the staff is amazing. I would recommend to anyone. family. Everything is always explained by Eric before and after each visit. Prices are good and the staff is amazing. I would recommend to anyone. More

This service department is the worst. They make a lot of mistakes and they do not take responsibility. They installed the wrong tires on my truck! I have contacted them 2 times regarding the tire issue an mistakes and they do not take responsibility. They installed the wrong tires on my truck! I have contacted them 2 times regarding the tire issue and they have not responded to my messages. They are also very rude and not helpful. More

Went in to see if a part to a 2002 Ford Escort could be ordered. The parts department looked devoid of parts and the person I spoke to was completely uninterested in helping me-he was friendly enough but ordered. The parts department looked devoid of parts and the person I spoke to was completely uninterested in helping me-he was friendly enough but had no intention of looking anything up or figuring out what I needed. He sent me to the service department-who also had no idea what I was talking about and didn't seem to care-friendly but ignorant. I know a decent amount about cars so it wasn't as though I couldn't articulate what I was looking for, yet I left totally frustrated and amazed at the complete cluelessness of the staff. Do these people know anything about Ford cars-are they not trained?? I own two Mustangs along with the Escort and have spoken recently to a salesperson about buying a Fiesta or Focus in the future, but have serious doubts about purchasing one at this dealership, based on this experience. By the way, I figured out what I needed myself, using the internet-a former Ford mechanic offered insight into my problem-maybe you should hire him? More

This dealership has no idea how to treat a returning customer. They shafted me out of almost $2,000 on a recall and after I tried to work things out with them they did not stand by a loyal customer, bu customer. They shafted me out of almost $2,000 on a recall and after I tried to work things out with them they did not stand by a loyal customer, but instead said, "Oh, well, do what you have to do." After recall was done, because my car sat all winter long and was caused residual repairs because of the wait they did not help with the repairs due to the wait and instead a repair bill of over $600 on top of the already $2000 in rental fees incurred that they had promised to provide. Their response was pointing fingers at everyone but themselves and stating that I fell through the cracks and it was the rental car's fault, the corporation's fault and my fault, but definitely not any of Newin's Bay Shore Ford's fault. This dealership would no sooner throw you under the bus then to admit any responsibility for their oversite, leaving the customer (who's suppose to be always right) holding the bill for a part that was defective and not even produced when I was told it was dangerous to drive the car that I paid for and never late on my payments!!!! My advice is to not deal with this company as I will never and I will tell everyone I know how badly they have treated me!!! The worst customer service ever!!! Especially the owner!!!! More

My vehicle was dropped off for service three separate times for the same concern cause they kept misdiagnosing and were unable to duplicate the concern. Then the last time the car was there, they attempt times for the same concern cause they kept misdiagnosing and were unable to duplicate the concern. Then the last time the car was there, they attempted repairs in which it appears the interior portions of the lower dash had to come apart. I get a call my vehicle is ready and when I go to pick it up, I find they broke the sill plates, shifter trim, center console was loose, center trim gouged, head liner and visors stained etc. The car was poorly repaired and put back together. When I brought the concern to the owner's attention which was then directed to the service manager, Chet yelling, cursing etc accuses me of damaging the vehicle and so on. Great customer service that is. Please tell me how my vehicle gets mysteriously damaged by me after you service it, especially since I never even got to pick up and take the vehicle home. This dealership is the worst in atmosphere, ethics, service and every aspect. I wouldn't even recommend it to my worst enemy! More