Newins Bay Shore Ford - Service Center

Service Department is a NIGHTMARE!!!! DO NOT BUY OR LEASE A CAR FROM NEWINS FORD UNLESS YOU PLAN ON HAVING IT SERVICE SOMWHERE ELSE! I leased an Explorer 2 1/2 years ago. Sales dept was v DO NOT BUY OR LEASE A CAR FROM NEWINS FORD UNLESS YOU PLAN ON HAVING IT SERVICE SOMWHERE ELSE! I leased an Explorer 2 1/2 years ago. Sales dept was very good and pleasant. No problems. Service dept is another story. i'm not sure they know what they are doing. They certainly are not organized or efficient. And I have had to deal with multiple rude people. One woman in particular named Bonnie. I don't think she could care any less about her customers. Any dealings I have had with her have been problematic. My car has had multiple issues and I would consider it to be a lemon but unfortunately it did not meet the legal criteria. We initially had to deal with a malfunctioning lift gate. Not usually a big deal I would guess except that it wouldn't register as being closed sometimes so the light would stay on and it drained the battery on more than one occasion. This repair required multiple visits for service. They could not figure out the problem. At one time they had the car for 2 weeks. That time we were lucky and got a loaner. Most of the time there isn't one available.I was once told they only had 6 loaners. Plus they were all Ford Focus. I had an Explorer for a reason. We have 3 kids who are all tall. They do not fit comfortably in a Focus. Sorry. That's all they have. Other times were told no loaner available for weeks! If your only gonna have 6, why bother having them at all.I have had to rent a car for multiple service visits. Each time we go in for service, even when we were there multiple times in a span of a few weeks, Bonnie would ask if we had an extended warranty. SHE HAD JUST SEEN ME OR MY WIFE ABOUT 6 TIMES OVER THE PAST FEW WEEKS WITH THE SAME ISSUE AND WAS TOLD NO EACH TIME. STOP ASKING! We were still covered under the car warranty but apparently, although there weren't any loaners for available, one would magically appear if we had an extended warranty. Another time I dropped the car off the night before. Received a call the next day after 4 (when technicians have all left) that my car wasn't ready. I had to ask multiple questions and after hemming and hawing for awhile they finally admitted my car had not even been looked at. WHAT?! They apparently forgot. And to Bonnie this was no big deal. Now had to leave car another day. But still no loaner. If there hadn't been multiple issues in the past this wouldn't have been so bad. But to make matters even worse, at another visit, I dropped car in the morning and received a call after 4 saying it wouldn't be ready. No surprise. This was routine for them. This time the tech assigned to the vehicle got held up working on another car. WHAT?! Instead of giving the car to someone else to work on, I now had to leave it overnight again. This was not an issue that required someone special to work on it. I realize other people have to have their cars fixed as well but not for nothing, we have had so many issues maybe once they could give a little courtesy. And guess what. No loaner. I bring up the loaner so many times because, of course, when shopping for car we were told loaners were available. My wife and I both work and have 3 kids to shuttle around. We need our cars, or an alternative, available. If you don't have them, fine. Just don't tell people you do. The last issue was when we had to piece of molding around the windshield that had cracked. Piece had to be ordered and we would be called when it came in. Received a call a 2 months later. Need to come in to have this done right away because the piece has been sitting in the dept for weeks and would be sent back if we didn't come in . That was the first time we heard anything about it. In the form of a threat. So we bring the car in. Get a call in the afternoon. Piece was changed but when being put in it cracked. Par for the course. I could leave the car there and they would get a new one first thing in the morning and replace it again. Knowing how this dept works I wasn't willing to trust then to get this piece overnight. I suggested I could come back the following Monday as I happened to be off from work. I had already taken the day off to bring it in for the initial replacement. Was told it couldn't be Monday because the technician wasn't working that day. It would have to be Tues. I said I have to work Tues, can't someone else do it on Mon. Was told no, they like to have same tech do the job. I asked why that would be necessary since he had just broken the first one. After further back and forth, I learned the real reason. Money! They had paid the tech for the initial replacement and he would have to do it over without getting paid again. If someone else worked on the car, they would now have to be paid. So it's Ok if I have to lose money by taking off from work, but not them to fix a problem they created. You would think they would go out of their way to be accommodating. Not this place. Never anyone who seems to take our complaints seriously. And believe me I have complained many times. I have other stories I could tell but I have already gone on long enough.Bottom line- DO NOT BUY OR LEASE A CAR FROM NEWINS FORD UNLESS YOU PLAN ON HAVING IT SERVICED SOMWHERE ELSE! More

Poor treatment at service department Although the sales department has seemed to receive good reviews, I can not recommend the service department. I haven't even seen a mechanic yet and Although the sales department has seemed to receive good reviews, I can not recommend the service department. I haven't even seen a mechanic yet and left my 2010 Edge there for repair, but I was treated so poorly trying to check my car in after my brakes failed. Was told since I didn't have an appointment and was not a regular customer that bought my car there it would be about two weeks before anyone looked at the car. Service woman seemed bothered that I wanted to have my car fixed and not sympathetic at all that my brakes failed trying to stop at stop sign. Amazingly poor people skills. UPDATE:Thank you to the service manager Eric for calling and making me a sense of security in that he was sorry and my car would be taking of . He wants costumers to feel secure in working with his department. Maybe it was just a bad day so I hope everything turns out well. Very happy he called to follow up on the events. More

INSPECTION, CAR WASH Always a great experience! This is our 2nd vehicle purchase from Newins Ford. Their Service Department is fabulous. Eric and his staff are always Always a great experience! This is our 2nd vehicle purchase from Newins Ford. Their Service Department is fabulous. Eric and his staff are always courteous, friendly and professional. Scheduling and appointment is easy and convenient. Drop off and pick up is always hassle free. The waiting room is clean and bright. The Car Detailing staff is just wonderful. 99% of the time my vehicle is washed by the staff in the Car Detail Center. They do an outstanding job. I bring my vehicle to Newins for all maintenance and repairs. My husband and I highly recommend this dealership for purchase, maintenance and vehicle detailing. Vehicle is always checked and if something needs to be replaced/repaired we are notified of recommended repairs and cost. Repairs are consistently made in a timely manner, This dealership provides the BEST customer service. More

Bad Experience Today I traded in my Ford C-Max early and purchased a Nissan Rogue. I had been a loyal customer of Newins Bay Shore Ford Inc. for many, many years. Today I traded in my Ford C-Max early and purchased a Nissan Rogue. I had been a loyal customer of Newins Bay Shore Ford Inc. for many, many years. Every 2 or 3 years I walked into that showroom and picked out a car I wanted to lease without quibbling price. In fact I leased exactly 4 cars from them and my husband purchased at least 3 from them. The C-Max is a hybrid and not without problems. The first winter it died in my driveway when the temperature got low. We had it towed back to Newins which is a pretty far from my home (aprox. 15 miles) and called them to let them know it was on its way. We asked that we get a loaner and was told "First come first served". So they expected me to travel in a bad snow and ice storm that far and hope I get there before someone else. I immediately got in touch with my salesman and he referred me to the owner. At that point I didn't want to get anyone in trouble so I just let it go. ( I was upset enough that a car less than a year old wouldn't start because the battery drained low due to the cold).He obviously wasn't interested in my situation even though I did business with him at that point for at least 9 years in a row. Good I thought. I decided after that I would deal with a Ford dealership locally and forget about them. Well this car had at least 4 recalls and died in my driveway (luckily there) at least 1/2 dozen times. No on could ever figure out why it was happening. Levittown Ford could care less if I had to walk 2-3 mi. home. They wouldn't give me a ride home or give me a loaner because I didn't purchase this car from them. Well on 1/20/16 it died for the last time and I decided that enough is enough. On 1/21/16 I went to the Nissan dealership and leased a brand new Rogue. I will never deal with Newins Ford again or any Ford dealership for that matter. They have no respect for customer loyalty. Nissan guarantees me a loaner car for whenever I bring the vehicle in for service or if I prefer a ride home they will do that too. I don't need Newins and I am sorry I ever did business with your company. Obviously, repeat customers don't warrant any consideration. And by the way not only did I lease 4 Ford vehicles I also leased a Gran Marquis and a Mercury Sable from 2 other dealerships. So needless to say Ford you lost a very good customer! I lost some money on this deal, but, it was worth it to learn a very good lesson. More

Excellent service Great experience. Would highly recommend this dealership. Eric was very courteous and professional. Vehicle was checked and I was notified of recommen Great experience. Would highly recommend this dealership. Eric was very courteous and professional. Vehicle was checked and I was notified of recommended repairs and cost. . Repairs were made in a timely manner. More

Bad experience with the servic dept. I brought my 2005 T-Bird in on September 4th for a minor transmission problem which occurs after the car sits for 4 to 7 days. When you put the car in I brought my 2005 T-Bird in on September 4th for a minor transmission problem which occurs after the car sits for 4 to 7 days. When you put the car in gear the transmission slips and as you accelerate in bangs into gear. The service techs drove the car 2 or 3 times a day for 2 1/2 weeks and couldn't find a problem. The tech's apparently have a problem with reading because the service work order says after the car sits for 4 to 7 days. After they drove the car for over 30 miles at speeds of 60 miles per hour and used up the rest of my gas in the they called me and said " was ok to put $20.00 of gas in the car " which I reluctantly agreed to. On September 15th I went down to the dealership to find out what is wrong with my car because they don't return phone calls, and found that the car now has a miss fire in the engine due to contaminated gas. I took my car home on the 17th after having the car inspected and paying for the $20.00 worth of gas they charged me for. I didn't drive the until the 23rd when I decided to burn up all the bad gas in the tank and put fresh fuel in. On the way home the car started to give me more problems the check engine light came on, the car was only running on 5 or 6 cylinders and kept stalling, and would not go over 15 mph, it took me 15 minutes to go 4 miles. I drove to the dealer and was told there was no way they could look at the car today and they made an appointment for the car on October 7th, today is October 14th and they still have not looked at the car. I still don't know what is wrong with the car, they won't give me straight answer when they will look at the car. I keep getting the run around on a time frame and I have to go do there and get no satisfaction. Over the years my family has bought 5 cars from them and this is how they treat their customers which is a disgrace. Nobody should be treated that way. When I spoke to the Service Manager he was rude and tried to double talk me, he would not let me get a word in side ways and interrupted me numerous times. I think the owners should buy their managers the book " How to make friends and influence people " because their attitude stinks. More

Terrible service experience. Brought my F150 in for oil change,I bring in on regular schedule.Tech left oil cap off,noticed after 3 days,Gets better,Called service dept.spoke to M Brought my F150 in for oil change,I bring in on regular schedule.Tech left oil cap off,noticed after 3 days,Gets better,Called service dept.spoke to Marty.Was asked to use my AAA.Was not happy.Went back to dealership that afternoon,was told on 2 qts low.Spoke to service manager about oil stain on console,was told he would have it cleaned the next day,told him I was not coming back, if he could have it taken care of today,said that was the best he could do.Service manager acted very unprofessional and rude.Should practice better customer relations.Did not even get a chance to address oil in driveway.BEST part no call back from dealer even after filling out survey.Very Dissapointed.. Will not return. Thanks Newins for making my decision easier for not coming back. More

Robery Charged me $300.00 dollars to clean and adjust rear brakes. The service rep was rude and abrupt .I was up from Florida and wanted my brakes checked, t Charged me $300.00 dollars to clean and adjust rear brakes. The service rep was rude and abrupt .I was up from Florida and wanted my brakes checked, there was a clicking noise when I applied the brake, they said all it needed was a cleaning and adjusting. More

Great service I'm writing this review for my senior citizen mother who recently had her ford serviced at Newins in Bay Shore. She could not stop praising the young I'm writing this review for my senior citizen mother who recently had her ford serviced at Newins in Bay Shore. She could not stop praising the young man Eric who went above and beyond in his efforts to help her. His patience was outstanding and they will gain many customers throughout our family. She spoke very highly of her experience. Mostly about how her car was ready at the time promised, and how Eric explained in detail the problem found with her vehicle, and what was done to correct it. We will visit Newins in the future for our scheduled maintenance now as well. Thanks again! More

Horrible dealer This dealer is one of the worst in customer service on Long Island. If you are not getting swindled into a over prices new car then don't expect to ha This dealer is one of the worst in customer service on Long Island. If you are not getting swindled into a over prices new car then don't expect to have anyone treat you will respect. I currently have my car in there for a replacement warrantable part. Like always they do not want to replace the part. I had a rack and piñon done 2 years ago that I had to deal with ford corporate for 3 days before approved. Then after repair left the dealer and 5 miles down the road the entire steering wheel locks up and I immediately lost all control on the car. I called ford immediately and had it brought back to there shop. They claim it was a defective part and would replace it. That kept me out of my car for a longer time now and back into another rental witch is a huge inconvenience. Also I had to put 4 new tires on my car from the rack being broken and ruining my alignment witch ruined my tires that I payed out of pocket for. Now I am currently battling with the disrespectful uncourteous Bonnie from begins ford. She loves to talk over people to get her point across and doesn't let you explain the fact of the matter witch coming from a person who drives the vehicle everyday I think I would know better then her. Anyway turns out that my car need a new axel and the wheel seal is leaking. Well well well what do you know " it's not our fault " but how ever they are the only ones who service the car and who took the axel out and messed with the suspension and locked my steering up so all fingers point to them. Now corporate is involved they approved the repairs day before yesterday and then call me today to tell me they are not approving the repairs anymore due to a car fax report. When all that was replace 3 years ago was a headlight and the bumper and corner of fender was scraped. After 2 times being there you figure there 148 point inspection would have told them something was wrong. This is absurd and they are scam artist and the mechanics are not properly trained and the service advisors are not trained properly either. Shame on newins ford. Take your business somewhere else trust me when I tell you that because no one should be treated like that especially over something so small multi billon dollar corporation that won't approve a " 1300.00 " job that cost them 200.00 but they mark it up so they can get there bonus. And good luck with Eric his voice mail is full and he never takes a phone call. More