Newins Bay Shore Ford - Service Center

This dealer is NOT good. Second time I had to be in for the key not working. $300 for a new key - give me a break! I am sure that I was ripped off. Easier (for them) to rep Second time I had to be in for the key not working. $300 for a new key - give me a break! I am sure that I was ripped off. Easier (for them) to replace the key (at my cost) then to fix the problem. More

Great Service Always receive great service from Newins and my entire family buys and service’s there vehicles there. All the service and parts people are very helpf Always receive great service from Newins and my entire family buys and service’s there vehicles there. All the service and parts people are very helpful and friendly. More

Fast and efficient The service reps and staff handled my needs quickly and satisfactorily. Although Ford was very slow to send a recall notice for this steering problem The service reps and staff handled my needs quickly and satisfactorily. Although Ford was very slow to send a recall notice for this steering problem (shame on you), Newins did the required repair in a very short period of time. Waiting was a pleasure and I was on my way in less than an hour. More

They Get The Job Done a nice friendly atmosphere with a professional staff that walks you through your needs with no surprises. One of my vehicles is a 26 year old pick up a nice friendly atmosphere with a professional staff that walks you through your needs with no surprises. One of my vehicles is a 26 year old pick up truck @ 80,000 miles which obviously is not under warranty. One might think I would get raked over the coals, Not so with Marty and Joe they are honest and reputable keeping my old truck running, good as new. The same is true for my 2018 SUV, I'm in and out in less than one hour....a big thumbs up for Newins Bay Shore Ford Service Dept. While I'm at it I would like to give kudos to Larry LaSpisa in the Sales Dept. 631-665-1300 Xt 511. who helped me through the process of selecting the car that I desired and most importantly, the monthly payment that I could afford. Just like their service department the sales department is professional and thoughtful of the customer's needs. I'v been dealing with Newins now for 4 years my only regret is that I did not work with them sooner...... More

Newins Comes Through Again The Newins Bay Shore Ford service department is an extremely professional operation. The service work has always been performed well and delivered wh The Newins Bay Shore Ford service department is an extremely professional operation. The service work has always been performed well and delivered when promised in my over 25 years of utiliizing their services. More

Check Engine Light Issue The Service Representative - as always - was knowledgeable and customer service oriented. He was able to work around my schedule to address my car's The Service Representative - as always - was knowledgeable and customer service oriented. He was able to work around my schedule to address my car's problems. The car was also returned in a reasonable amount of time and in clean condition. More

Customer for Life I recently had a shifting issue with my 150. Marty is the best. Professional, upfront and honest. He by far is the reason I come to Newins, and will c I recently had a shifting issue with my 150. Marty is the best. Professional, upfront and honest. He by far is the reason I come to Newins, and will continue. Very knowledgable and explains the services and benefits to them. Also big thanks to I think his name is Steve initials SJH. His persistence on replicating the issue that only happened very intermittatly showed dedication. I would ask for him to do all the work on my truck in the future. More

30,000 mile service I made the appointment a couple of days prior and was processed as soon as I arrived at the service desk. My information was confirmed and I waited in I made the appointment a couple of days prior and was processed as soon as I arrived at the service desk. My information was confirmed and I waited in the waiting room. I was a little disappointed with the time it took before my car was actually brought in for service (50 minutes) but once started, the work was done in a timely manner. I believe that when an appointment is made service should start within 15 minutes of the appointment time. Just saying. I still am very satisfied with Newins' performance and will continue to have my vehicle serviced there. More

Newins Ford is my car place. This is my family's 4th Ford with Newins. Service is friendly, quick, and effective. They try very hard to make the service experience pleasant. This is my family's 4th Ford with Newins. Service is friendly, quick, and effective. They try very hard to make the service experience pleasant. More

Beyond necessary Marty wrote me up but my vehicle just went out of warranty. Mind you I always had my vehicle serviced at Newins brakes tires etc. my window broke a mo Marty wrote me up but my vehicle just went out of warranty. Mind you I always had my vehicle serviced at Newins brakes tires etc. my window broke a month after my warranty ended and Ken the manager, was able to use loyalty points to fix my window with no out of pocket coast. Thank you guys so much. More