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Newins Bay Shore Ford - Service Center

Bay Shore, NY

3.2
462 Reviews

462 Reviews of Newins Bay Shore Ford - Service Center

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October 26, 2018

Very Satisfied Joe and Marty always make your service experience pleasant and informative. They thoroughly explain the wok that needs to be done, how long it will ta More

by k2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Rivarola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Jacobs
Oct 27, 2018 -

Newins Bay Shore Ford responded

Thank you for the great review! We appreciate doing business with you!

Oct 29, 2018 -

Newins Bay Shore Ford responded

Thank you for your positive review of our service department along with Marty and Joe. We appreciate our customers and do our best to make the process as easy as possible.

October 22, 2018

2 weeks and no closer to a resolution The team and ford HQ are stumped as to why the expedition is sluggish., mpg as low as 7 from 15 normally The latest suggestion is to use high test More

by Surfpirate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Rivarola
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2018

Work Truck Joe knows how important my work truck is to me, brought in for regular service, Joe gives my truck to the same tech when ever Steve is working. Steve More

by bldeagle56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Rivarola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve , Marty Jacobs
Oct 20, 2018 -

Newins Bay Shore Ford responded

Thank you for the great review! We try our best here at Newins Bayshore Ford and take pride in each vehicle that we service!

October 19, 2018

Family Store Makes you feel like you are part of the family. Old place but great people. Right in the town of bayshore. i hate writing these things More

by NEBECK1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louisea Miers-Martin
Oct 20, 2018 -

Newins Bay Shore Ford responded

We really appreciate you taking the time writing our service department a review! we appreciate your business

October 18, 2018

Bonnie was awesome Bonnie was very polite and courteous the waiting room was awesome clean and comfortable I would highly recommend this dealership thanks again. Bonnie More

by SEVEIN12865
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bonnie Lang
Oct 18, 2018 -

Newins Bay Shore Ford responded

Thank you for the great review! We appreciate your business!

October 18, 2018

Worst service I have ever had! Currently still waiting for an oil change. Made an "appointment" at 7:45. Was here at 7:42, it is now 9:40 and I am still waiting. 2 hours+ for an o More

by Frank624901
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Rivarola
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bonnie Lang, Marty Jacobs, Louisea Miers-Martin
Oct 31, 2018 -

Newins Bay Shore Ford responded

We apologize for your experience and would like to discuss this further to help improve our wait times in the service department. Feel free to contact me Joanie DePalma 631 665-1300 ext 475

October 18, 2018

Engine Noise Service took a while to locate problem but it was worth it in the end. I'm a repeat customer along with my wife and we are always treated like family. More

by GRUMPY522
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bonnie Lang
Oct 20, 2018 -

Newins Bay Shore Ford responded

Thank you for the positive review! We try to our best to diagnose a problem as fast as we can!

October 15, 2018

good service polite , fast service , professional attitude explaining what was involved in the service. always helpful if I have any questions about service , of i More

by LTF300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty Jacobs
Oct 16, 2018 -

Newins Bay Shore Ford responded

Thank you for taking the time and giving us a review! We take the time to give all customers a great experience here at Newins Ford!

October 12, 2018

Thank you, Bonnie! My experience at Newins Ford has always been excellent - that is why I keep coming back. Thank you, Bonnie and all the mechanics. The diagnostics an More

by Sr. Cathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bonnie Lang
Oct 12, 2018 -

Newins Bay Shore Ford responded

Thank you for your positive review of Newins Ford. We appreciate your loyalty to our service department and strive to please our customers.. :)

October 11, 2018

Excellent experience I have always brought my car to Newins since the day I purchased it there. The sales staff was wonderful and the service staff has follow suit. They More

by JHALBY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Rivarola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Belesi, Bonnie Lang, Marty Jacobs
Oct 12, 2018 -

Newins Bay Shore Ford responded

Thank you for your positive review of Newins Ford. We appreciate your loyalty to our service and sales department and enjoy working with previous customers.. :)

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