Newins Bay Shore Ford - Service Center

My experience with the service department My experience with the staff at the Newins Ford service department was excellent. The ease of getting an appointment to bring my car in for repairs he My experience with the staff at the Newins Ford service department was excellent. The ease of getting an appointment to bring my car in for repairs helped alleviate a great deal of stress. The car was fixed and again the staff were extremely knowledgeable and kept me apprised every step of the way on the progress of the repairs to the car. More

Nice employees, work done I thought my service rep was helpful especially with my tight schedule..all work done to truck was expected and went well...cost was steep, but as lon I thought my service rep was helpful especially with my tight schedule..all work done to truck was expected and went well...cost was steep, but as long as my truck continues to run well and I’m not spending exorbitant maintenance fees every other month..I’m very satisfied More

Polite and knowledgeable staff Polite and knowledgeable staff. They completed my service while I waited and it was only a short wait. They answered all my questions. I was able to g Polite and knowledgeable staff. They completed my service while I waited and it was only a short wait. They answered all my questions. I was able to get an appointment quickly. More

SERVICE EVERYTHING WAS PERFECT. BRAKES NEEDED TO BE DONE. THANK YOU. THANK YOU AGAIN . HOPE EVERYONE HAD A NICE WEEKEND . THANK YOU . HAVE A NICE END OF SUMME EVERYTHING WAS PERFECT. BRAKES NEEDED TO BE DONE. THANK YOU. THANK YOU AGAIN . HOPE EVERYONE HAD A NICE WEEKEND . THANK YOU . HAVE A NICE END OF SUMMER More

Service department Horrible as usual not worth my time to review they will never fix the problems with this department. If it wasn’t for the fantastic services I get fr Horrible as usual not worth my time to review they will never fix the problems with this department. If it wasn’t for the fantastic services I get from Phil Callabretta in sales I would not buy from this dealership. More

Over and above.. We have traveled from FL. to spend some time with family. There has been a problem with moisture in the entire rear light for about 2 years. Each time We have traveled from FL. to spend some time with family. There has been a problem with moisture in the entire rear light for about 2 years. Each time we were told it's normal, that there were weep holes and after a few day it would dry up.. One day after a heavy rain, the entire light was full of water..Called customer service and was told to keep in touch with Newins Ford service mgn. (Ken) who, dealt with Ford. After a few day's, I was advised that that Ford agreed to pay 80%,"as a courtesy". The day that this dealer saw the vehicle it was 100 miles out of warranty.. So, we had to pay $800.00. I guess, it was better than $2,500.00. I don't really, feel that was fair seeing Ford is well aware of this safety issue. It should have been covered totally.. This Dealership and staff ware excellent. More

Poor custom relations It took a month to replace my transmission. If I didn't call as often as I did, I might still be waiting. Colin did not return half of my calls, and It took a month to replace my transmission. If I didn't call as often as I did, I might still be waiting. Colin did not return half of my calls, and did not notify me when there was a problem. More

Went in for just an inspection I had my appointment for my cars inspection. I was told about 1-1 1/2 hours and it was finished in only a half hour which was great. I had my appointment for my cars inspection. I was told about 1-1 1/2 hours and it was finished in only a half hour which was great. More

Annual inspection Quick and painless; service was shorter than the estimate and payment area was quick as well. The service team is a pleasure to deal with. Quick and painless; service was shorter than the estimate and payment area was quick as well. The service team is a pleasure to deal with. More

15000 mile service Good friendly service performed in a timely manner. Greeted in a professional manner and when the vehicle was done another service adviser saw I was Good friendly service performed in a timely manner. Greeted in a professional manner and when the vehicle was done another service adviser saw I was waiting and took care of closing me out helping his counterpart because she was busy on the phone with another customer. More