Newins Bay Shore Ford - Service Center

Fast efficient service the waiting area was a bit outdated compared to other dealerships cold and uncomfortable but my car was taken care of quickly and that’s why i was there outdated compared to other dealerships cold and uncomfortable but my car was taken care of quickly and that’s why i was there More

The people in the service department are very knowledgeable of your vehicle and provide advice that benefits me, and not to push unless service like other places. I been coming here for years and knowledgeable of your vehicle and provide advice that benefits me, and not to push unless service like other places. I been coming here for years and wouldn't take my Ford product anywhere else. More

My appointment was set with ease and they were able to return my car within the time-frame I requested. All of the staff I encountered were very pleasant and professional, but Louisea was especially kin return my car within the time-frame I requested. All of the staff I encountered were very pleasant and professional, but Louisea was especially kind and helpful. My visit was simple, but 100% positive. I don’t know how the rest of the dealership operates, but the service Dept Is spot-on and I would definitely recommend them to others. More

Worst service experience in 15 years of car ownership I'm going to bridle my anger i'm feeling over the entire experience and just give the facts. I own a 2018 F150 Raptor. About two weeks I'm going to bridle my anger i'm feeling over the entire experience and just give the facts. I own a 2018 F150 Raptor. About two weeks ago the heat stopped working. Cold air only. I'm no mechanic, but five minutes of research reveals its a pretty common issue, typically a blend door actuator. The repair is relatively simple, 2 hours labor by the book. My sunroof also wouldn't slide back - I figured if i'm getting one fixed under warranty why not the other. On 1/10 (Friday) I make an appointment to have the warranty work performed at Newins Bayshore Ford on 1/11 (Saturday) at 9am. I had work M-F the following week, and figured this would give them ample time. I was not given an option of a loaner, but I could apply for a rental car to start at $35 a day. Owning a product at the top of Fords model range, i'd hope for better - but I figured it was an in and out repair. No big deal. I drop the vehicle off at 9am on the dot on Saturday, go over the issues again, and - using it an excuse to get some exercise, I ride my bicycle home which I had thrown in the truck bed. I was not given any paperwork at drop-off which seemed off to me. I made a note of the mileage at drop off which was 9021. 1/11 (Saturday) at approximately 330pm I receive a phone call, after the fact I realize it was from Newins Ford (The contact was not saved) and I didn't see the call until after they had closed (4pm) I accept full responsibility for this. A voicemail was not left, but I could infer that they were calling to tell me the vehicle was not going to be done. Seeing as how anything could be wrong with the car, I thought it reasonable that it wouldn't be done in a day. 1/12 (Sunday), the service center was closed - so I lost the day. Nobody's fault. 1/13 (Monday) I'm forced to find a ride to work at 530AM. At this point, i'm annoyed at not having been offered a loaner - but it's dealer discretion with Ford so it is what it is. It's not owed to me and I live with it. I call ford 3:30PM on 1/13 inquiring as to what is going on with my car (Day three now, and I still have not been told) a pleasant women answers the phone, and promises she will have my service adviser call me back. Fair enough. 5pm comes and goes, service is closed. Nothing. No call back. 1/14 (Tuesday) I get a ride to work at 530AM. I received no contact from Newins Ford, this is day 4 with no car and no contact. I call at 4:32PM that afternoon when I realize no one is going to call me again. This time a man answers the phone and is actually very nice. He apologizes, finds my vehicle, and informs me that (Guess it) My blend door actuator needs replacing, and the rails for my sunroof. There was a delay with the parts, but both will be there the next day and the car will be prioritized and finished. I thank him for communicating this to me and express frustration over not having been communicated with prior - he asks about my service adviser, and wants more details because "these guys work for me and I'd like to know what's going on" it's not in my nature to try to get people in trouble, so I assure him it's no big deal. The inference here is that he was a manager of some type (I did not get his name). Now i'm very frustrated because they will have my car for 5 days, with having done nothing and communicated nothing for 4 - but at least I have an ETA and an answer. 1/15 (Wednesday) I get a ride to work pre-dawn again. At least this time I anticipated it. I call Ford at 2:26PM. The same pleasant women answers the phone, tells me my service adviser is on a test drive, and can he call me back. Sure, not a problem. 4:20PM, I call ford again, because (I imagine you can guess at this point) no one called me back. I get the same pleasant women, and I insist I will stay on the phone until he is able to pick up. (2) Minutes later, he does. He tells me they are "working on it" and apologizes it isn't done already. At this point I've researched the rail replacement as well as the actuator and i'm acutely aware you're talking 3 hours of book labor. More then a little annoyed, but realizing the day is over and it's a helpless fight, I don't bother contesting. 1/16 (Thursday) Can probably guess what I did in the morning at this point. Also, surprise, no one calls me. I sharpen up and call early afternoon. 12:30. I once again insist that I will stay on the phone until my service adviser materializes, because once again he was unavailable. Now, he tells me that in actuality the actuator is on back order. They don't have it. They never had it. They are "Working" on the rails for the glass roof, but it might not be done today. It sends me into an absolute fury actually typing this out and reading the words. I promised that I would only write about the facts, so that's how i'm going to keep it. You can just imagine how you'd feel. I keep my composure. I tell them I want the car today, i'm not waiting for the actuator. He tells me it will get done. 5pm comes, and 5pm goes. Service closes, I don't have my car. 1/17 (Friday) Today. You can't imagine my frustration when I call ford at 223pm because I STILL don't have my car and i STILL haven't heard anything. The young lady who picks up the phone now recognizes the issue, she doesn't ask me any questions, and is very nice and very apologetic. She insists the adviser is legitimately not at his desk, but promises she will sticky note my number on his computer monitor so he can't miss it and will be forced to call me back. I empathize with her position, make sure to express none of my frustration because I appreciate she's trying, and agree. For the first time in SEVEN (7) days, I get a call back from Ford. My service adviser says they are still working on the roof. My truck is not ready. I'm not making this up. I'm sure Ford logs their calls, i'm sure not only is there a record of every call in and out but like most major companies calls are recorded "for quality assurance" this is 100% the truth. Also, the labor times for any of these repairs are publicly available. I realize i'm being lied to, and have been lied to for a week, and left without a vehicle. I once again keep my composure and ask if a manager is working. There is one, and he will be available in about ten minutes. I state that I am going to come down and would like to speak with them. This is 223PM. At 231PM I am at Ford. I am acknowledged by my service adviser who states he is going to get the manager. I thank him. I sit in the waiting room, calmly, politely. At 259 PM I walk out of the dealership. 36 minutes after my call asking for one, and 28 minutes after my arrival at the dealership - a manager never came to talk to me, never even called me after the fact. Once again, there are cameras there - this is all easily independently verifiable. 4:22PM I get a call saying the sunroof is fixed. 7 days later, and my car STILL HAS NO HEAT and is not repaired. I say ok, and inform him that I am delegating someone to pick the vehicle up for me and these obvious issues that were not addressed by dealership management or by anyone else will be referred outside of the franchise. Somehow I had managed to not be rude to anyone throughout this ordeal, and I knew if I showed up to pick the car up I was going to lose my cool which I didn't want to happen. I had friends that were nice enough to get the truck for me. They were given NO paperwork documenting anything. I haven't even looked at the truck. I don't know if my roof even works now, I didn't test it. I'm disgusted. I know I don't have heat - which is why I brought it (mid January in the north-east and all) I have a million ideas in my head as to why I was lied to, outside of the absolutely atrocious and embarrassing customer service experience - but the straight up lies. I'm wondering if my car was hit, if they broke something - or any myriad of things. That however, is just conjecture and just speaks to my state of mind. Trying to rationalize the experience. I'm tempted to really drive the point home right now, but it's fruitless, i want the facts to stand for themselves rather then dramatize. I haven't examined my car for any damage. I haven't tested the roof. I have zero paperwork from drop off or pickup. I have no heat still. About the only thing i'm remotely happy about is that my raptor only picked up just shy of 8 miles worth of joy rides while there. You know, to diagnose and test the sunroof. Given everything else, I thought it would have been more. More

Service was great and responsive. Even dropped me off and picked me up. They were very helpful. I will definitely go back to Newins Ford and picked me up. They were very helpful. I will definitely go back to Newins Ford More

Neilson took care of me. Explained part needed and time. Since I brought 2013 moved to Long Island great service from this location. Always helpful! Since I brought 2013 moved to Long Island great service from this location. Always helpful! More

Service manager Ken Beckendorf was great. His team did the recall work and some other work that needed to be done at a good price. the recall work and some other work that needed to be done at a good price. More

Pleasant experience with the service that I got on the F150Truck was done on time like it was promisedAnd I will recommend this dealership to my friends F150Truck was done on time like it was promisedAnd I will recommend this dealership to my friends More

Newins service department is excellent. Very Newins service department is excellent. Very accommodating and courteous. Kristyn and Marty were very professional and accommodating. We have be Newins service department is excellent. Very accommodating and courteous. Kristyn and Marty were very professional and accommodating. We have been buying our cars from Newins and we have found them to be superior More

Third Time A Charm! This is the third time I used Newins Ford. This time it was for "The Works" on my 2016 Escape. The service staff have been very cordial and pleasant. This is the third time I used Newins Ford. This time it was for "The Works" on my 2016 Escape. The service staff have been very cordial and pleasant. More