Newins Bay Shore Ford - Service Center

Scammers don’t care about customers safety. I have premium care where they required to maintain the car i been telling them to check my brakes i was told it was good meanwhile they not next day i went premium care where they required to maintain the car i been telling them to check my brakes i was told it was good meanwhile they not next day i went stevens ford i was told it was under 2mm barely anything left caliber was locking up they changed the next day . also they left my lug nuts completely loose put my life and others in danger good thing i went to mavis right after. Never give loaner cars my car set there over a week talked to service manager ken went there gave them the paper work from stevens and mavis he made copies said i ll take a look call you back i called them like 5 times still gonna get back to me they don’t take customers serious but when they get a mail from court they sure . unrealistic unprofessional they will charge and tell you things are wrong when there isn’t. i am writing this so the boss see this and takes care of it bad workers everywhere not the bosses fault More

Louisea was top notch rep. I would continue to Newins Service as you feel welcome and confident your vehicle is complete. Thank you for the great experience Service as you feel welcome and confident your vehicle is complete. Thank you for the great experience More

Still the best! During this time of "new normals", Newins is as reliable and professional as ever. I was met outside by service tech Colin Beckendorf, my car was serv During this time of "new normals", Newins is as reliable and professional as ever. I was met outside by service tech Colin Beckendorf, my car was serviced, and I was promptly notified when the work was done. Thanks Colin! More

service I had an appointment for an oil change. During the included inspection it was found that my brakes were almost gone. I would not have known about th I had an appointment for an oil change. During the included inspection it was found that my brakes were almost gone. I would not have known about that until my state inspection was done. Marty, the service writer, did a great job. Also, appointment was on time-no wait. More

Great Service Department I scheduled my service appointment early In early April, using Newins website. Not knowing what days and hours would be available in June due to the I scheduled my service appointment early In early April, using Newins website. Not knowing what days and hours would be available in June due to the pandemic. I chose June 17th @ 10:30 for a State Inspection and The Works Oil & Filter change, and dropping the vehicle off. Ken emailed me back confirming my appointment was set. I was sent reminders via email and texts. June 17th I dropped my vehicle off, Colin met me outside the office, he asked my last name, took my key and asked what work I was requesting and a phone number where I could be reached. Colin called me 3 hours later and said the vehicle is ready. I went back and picked up my vehicle, Colin met me and explained the work that was performed by my Tech Fernando. I recommend Newins Service Department. More

I. Had my 2017 Escape in for service 2x ( April 2019 and July 2019) after the car broke down. Sludge in the engine oil and clogged engine pipes should have been the tip off that the engine had a antifreeze July 2019) after the car broke down. Sludge in the engine oil and clogged engine pipes should have been the tip off that the engine had a antifreeze leak between cylinders 2 and 3 . But you mis diagnosed . When the engine failed a third time, then you said it need an engine replacement. By now, the car had 61000 miles in - and ford says it is out of warranty. The $6k cost is on me. Shame on you . More

The Not so Good I had a 9 AM appointment and at 10:30 my car had not yet moved. I was told 2 workers had called in sick. Perhaps a call to my home at 8:30 or so could I had a 9 AM appointment and at 10:30 my car had not yet moved. I was told 2 workers had called in sick. Perhaps a call to my home at 8:30 or so could have suggested I not arrive until 10, since things were running late. More

battery drained couldn't find problem hopefully it wont happen again. kept my car just to kame sure all was ok. very friendly and and understood my explanation. couldn't find problem hopefully it wont happen again. kept my car just to kame sure all was ok. very friendly and and understood my explanation. More

As long as they stand behind warranty im happy. Took longer then expected but they gave me a loaner for the whole time. Can't argue that longer then expected but they gave me a loaner for the whole time. Can't argue that More

I will be in contact soon. After my car was in service department for an extended period of time to have repairs made via an insurance claim I later had other issues. Brought the car back and was not sati department for an extended period of time to have repairs made via an insurance claim I later had other issues. Brought the car back and was not satisfied with how my issue was being handled so I towed the car out and brought it to another repair facility. I was informed that there is over $500 of insurance paid replacement parts missing, never changed. In contact with corporate and will be submitting a formal complaint and will look for a refund on the parts that were paid for but not installed. It’s called insurance fraud. As soon as my repairs are done at other facility and they provide the pictures of old parts not new I will be in touch. Terrible service department....... More