Newins Bay Shore Ford - Service Center

The person Bonnie Lang, who answered the phone was very poor. She said she could not help me and pushed me off to the parts department, they would not take my credit card payment for the part that was need poor. She said she could not help me and pushed me off to the parts department, they would not take my credit card payment for the part that was needed. When I threaten to cancel everything that’s when she decided to help me. Louisa on the other hand was excellent! More

Everyone is always professional and friendly a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a More

Service dept can use improvement. Took 3 trips to complete job that should have been do e on one. As past ford owner I expected better complete job that should have been do e on one. As past ford owner I expected better More

I've been a happy customer for over 30 years at Newins. They are always courteous and professional. It's a great dealership. Marty went above and beyond during the CoVid crisis too, really helpful staff th They are always courteous and professional. It's a great dealership. Marty went above and beyond during the CoVid crisis too, really helpful staff they have working there. More

Great group of guys with some exceptional talent. Had my car at 3 dealers. Only Newins was able to solve the problem I was having car at 3 dealers. Only Newins was able to solve the problem I was having More

I am very disappointed with my appointment and how Much I was going to be overcharged for parts and labor for what was wrong with my front passenger seat and then Offered to have my spark plugs to be placed was going to be overcharged for parts and labor for what was wrong with my front passenger seat and then Offered to have my spark plugs to be placed for $500 fee. Very over priced would never go back More

Excellent service great customer services always a pleasure going to Newins they always do the best and right thing for their customers I don’t want to go anywhere else love the people and they alway pleasure going to Newins they always do the best and right thing for their customers I don’t want to go anywhere else love the people and they always do it right. Service department is excellent Billy always makes sure the job is done right what’s also great about Newins they always make sure they look out for the best interest of the customer you can feel so relieved when you bring your vehicle in there that they do the best they can for you always keep up the great service More

Waited 5 weeks for parts. Got runaround every time I called. Service Manager told me if I didn’t like it to take my business elsewhere. Not a professional response to a frustrated customer for over 30 called. Service Manager told me if I didn’t like it to take my business elsewhere. Not a professional response to a frustrated customer for over 30 years. More

Had to call to see if car was ready had to order parts after two weeks called to see about the part still no part after two weeks called to see about the part still no part More

Marty the service manager was a pleasure, he called, kept me informed, made sure it was fixed on time. Thank you very much. Great job me informed, made sure it was fixed on time. Thank you very much. Great job More