Newins Bay Shore Ford

Dishonest, lazy, incompetent are a few words that come to mind. If you have a Ford go somewhere else to have it serviced they managed to bungled easy job can’t imagine what would happen if it was tough mind. If you have a Ford go somewhere else to have it serviced they managed to bungled easy job can’t imagine what would happen if it was tough More

Not at trusted technicians and not a responsible services management (Ken). My f150 2015 truck was there for a simple hour job. An update on the sync navigation systems which ended up in the technicians blo management (Ken). My f150 2015 truck was there for a simple hour job. An update on the sync navigation systems which ended up in the technicians blowing off the APIM module off the system. You don't have to be a technicians to know that by plug-in an external device incorrectly, by an electrical spark or by forcing or keep pushing to hard a software update you will blow and damage the APIM module on the system. They returned the vehicle to me with a broken system that was on fully working condition and they want me to pay around $1000 dollars to fixed. They don't want to own their own failures and mistakes, they want the customers to pay for it, and all he keep saying was that it's an old truck. Now i just took my truck to another ford dealer which I would not mention the name to keep it privately and yes they admitted that whoever was trying to update my sync software blow out my APIM module and that I need around thousands to fix the problem. What is next for me is to come out with the money and wait for a professional response in this review apologizing for any inconvenience but I never received a responsible and honest solution. More

I want to start by saying although my last review is a scathing one it is not the complete picture as every time I have been helped it has not been the same experience as previously depicted. The track re scathing one it is not the complete picture as every time I have been helped it has not been the same experience as previously depicted. The track record of the car under 15,000 miles has not been exemplary nor smooth, to say the least, but what I have previously stated was bred out of frustration and anger and was not in any manner meant to slander but explain. Respectfully I could have expressed my concerns differently and I thoroughly want to Apologize to Kenneth Uss and Xavier Stickney as although I did not mean to slander them, Newins Ford is a small-operated family-owned business with Pride and an incomplete picture of experiences does not do due justice for them. After expressing and them therefore being privy to my concerns indirectly I was contacted directly by Kenneth Uss and met with more respect, an honest and eager want to better understand the issue as well as myself, and entirely better accommodations in moving forward to handle the last existing issue at the moment. Not only did Kenneth reach out multiple times and is still helping me with a deeper look into a noise I may be even over-analyzing but Xavier Stickney went out of his way to catch me on the phone and express his apologies and the misunderstanding that we shared. As soon as I get the time I plan to consider my options further and speak with their sales manager Matt Stickney still but the Respect shown in their accommodations now and in other experiences does not entirely show visibly in my last review. I had not handled myself as I would have liked to taking a look back now and I am trying avidly to delete and recount my last review made on two different review sites, as they do not entirely depict correctly every experience I have had with Newins Bayshore Ford, but a compilation of disgruntled moments bred out of frustration. It is not Newins fault this particular car is having issues so early on and absolutely not the fault of Kenneth Uss or Xavier Stickney and I apologize largely again for how they were informed indirectly to my concerns! They are still working with me diligently and what they have done to help prior in other experiences and even now is highly appreciated and I am grateful. I will continue to delete my prior review as it is not a complete picture or understanding and I would strongly like to reclaim the review or Give Better Clarification as I am truthfully struggling to delete the review after hastily making it. I take it back honestly and I do apologize to all of Newins but directly Kenneth and Xavier for my trouble! More

I wrote a scathing review earlier this month but I would like to retract a bit of that. This dealership worked with me on my car rental bill. While they had my car for service I had to rent a vehicle for like to retract a bit of that. This dealership worked with me on my car rental bill. While they had my car for service I had to rent a vehicle for a week. Newins was able to split that bill with me. I'm happy More

The words buissness man pride and ford . Should not be used in the same sentence. If mentioned with this ignorant person. Oh he is however a liar, cheat and very disrespectful. I am shoc Should not be used in the same sentence. If mentioned with this ignorant person. Oh he is however a liar, cheat and very disrespectful. I am shocked that the family who owns newins has someone like this working there. More

WISH I COULD RATE A NEGATIVE NUMBER horrible parts and service department. No communication. Needed a part, that took a week. They told us Wednesday when I dropped the car it would be done Thursday. We service department. No communication. Needed a part, that took a week. They told us Wednesday when I dropped the car it would be done Thursday. Went in Thursday and turns out 1. the car was NEVER even looked at and 2. they ordered the WRONG PART. You would think a phone call would be in order but NO - we had to go there and ask. Now, they have to order the right part and wait for that - and there is a weekend involved. Today is Thursday and I won't have my car at least until Tuesday. I am renting a car to get around and they are not willing to give me a loaner. The car they are fixing is still under warranty so the problem is on Ford but apparently they do not care that the headache is on me. I will not buy a ford again and certainly will NEVER recommend Newins CROOKS AND SWINDLERS More

Absolutely the worst service department of any Ford dealership. Yet again, another disappointing experience. I bring my brand new car to have my air conditioning serviced because it never worked from w dealership. Yet again, another disappointing experience. I bring my brand new car to have my air conditioning serviced because it never worked from when I bought the car a few short months ago. I drop my car at 7:30 this morning and was told I would have it back today. No one calls me at the end of the day I call to see what the story is and they tell me they can’t get it done until tomorrow because they are short staffed. They were the ones that made the appointment for me on this day. Stay away from them if you can. More

It was great The service was great no problems I would recommend ford to others recommend ford to others More