Newby Buick GMC

If I could give Newby ZERO stars I would. I absolutely wouldn’t recommend this dealership to anyone. They are crooked, untrustworthy, and don’t stick to their word. Long story short they agre I absolutely wouldn’t recommend this dealership to anyone. They are crooked, untrustworthy, and don’t stick to their word. Long story short they agreed to give us x amount for our trade, sealed the deal signed paper work bank approved loan, etc. They took us outside to the car they made us fall in love with sold us on, set up on star services, made sure we were all hooked up and ready to take delivery the next day after it was detailed, we come back to pick it up they give us keys right before we pulled off the lot my husband decided to check the paper work to find the VIN is off.. thinking it’s just a simple mistake these go inside to fix it and they take the keys back and say oh you bought a car in salt lake. Imagine our confusion as we just spent all day the day before at the dealership literally getting set up in the car outside. Saying if we would have left they would have reported it stolen and “hunted us down” yall literally put the keys in our hands, told us congratulations, had the trade, and sent us on our way? But again the wrong vin was THEIR MISTAKE. Five employees including the owner had hands in this deal and none of them caught it WE DID. They tell us our truck is already sold but we really should come look at the different car from salt lake since it’s a good deal but if we don’t want it they will just give us a check for our trade as agreed to “make it right and it’s already sold.” I come back again to look at said car after it arrives decided I don’t want it it’s not the same and I’ll accept the check. He says oh actually I can’t today come back tomorrow for the check shake hands agreed. He texts me day of that he’ll get the truck back from the people who bought it instead. Owner wouldn’t come out and talk to me himself and made me wait 2 hours for my truck to get there. Again that was not what we agreed on. They are untrustworthy, back peddled on everything they say and definitely did not try to make our situation right. Again do not and I mean do not do business here. More

Service depart is most incompetent and they will turn your vehicle into junk. Go here only if you want your vehicle to be returned damaged and totally unreliable. You will probably need to get another ve your vehicle into junk. Go here only if you want your vehicle to be returned damaged and totally unreliable. You will probably need to get another vehicle because they will never repair yours correctly . More

Service department is the worst I have ever dealt with Took my 21 elevation in for two minor repairs Took my 21 elevation in for two minor repairs More

I live 3. 5 hours from the closest Buick dealer and I will travel twice as far to never come to this place again! The service department is not competent for si 5 hours from the closest Buick dealer and I will travel twice as far to never come to this place again! The service department is not competent for simple repairs that I could probably do myself, but my vehicle is still under warranty so wanted to have it done “professionally”. The service manager, Damon, is completely unprofessional and disrespectful, he should be fired for how he speaks with people. He gets an honest review, negative, but honest, then gets arrogant and rude to the customer. This issue is and will continue to get escalated with General Motors directly. More

Always good honest people no hassle no pressure and an awesome atmosphere I will always buy my vehicles from Newby awesome atmosphere I will always buy my vehicles from Newby More

Had a issue with our GMC truck while on vacation and ended up at Newby GMC. Glad to give 5Stars for professional top rating as we were treated perfectly. Quick response to our problem, always returned ended up at Newby GMC. Glad to give 5Stars for professional top rating as we were treated perfectly. Quick response to our problem, always returned our calls/texts and did an awesome job on repairs. We will return if ever need be, thanks again!!!!! More

Just bought a truck there,no hard sales.best sales people to date.Enjoyed the experience.I would there again to date.Enjoyed the experience.I would there again More

Easy, and quick purchase. I was wanting to buy a new truck without a all day hassle. They were accommodating to my schedule and I got a great new truck! truck without a all day hassle. They were accommodating to my schedule and I got a great new truck! More

No callbacks I would like to start by saying Leroy in internet sales was great. He was personable, friendly and stayed in contact with me. Unfortunately he went on I would like to start by saying Leroy in internet sales was great. He was personable, friendly and stayed in contact with me. Unfortunately he went on vacation for a couple of days. Before he left I received an offer. After a few hours, I called the dealer back to accept the deal and Leroy had left for the day. I asked for sales manager Kevin Newby. The receptionist said he wasn’t available and as she hung up I heard her say my name and where I was from to someone. I called two hours later in the afternoon and left a message on his voicemail saying I would like to take the deal but had one question. I never received a call back, ever. I emailed Leroy explaining what happened and due to the treatment from others at the dealership I would not be taking the deal and shopping elsewhere. More

Awesome Experience I am so thankful for the great experience we had with this dealership! We were not pushed into anything we didn’t want, we got an amazing deal and we I am so thankful for the great experience we had with this dealership! We were not pushed into anything we didn’t want, we got an amazing deal and we were treated amazingly. More