Newbold Toyota

Mike Schmitt is up-front, honest and went the extra mile to help me obtain the SUV I wanted. Not only was the customer service excellent but Mike actually listens to his customers and enjoys helping them s to help me obtain the SUV I wanted. Not only was the customer service excellent but Mike actually listens to his customers and enjoys helping them secure their future vehicle. Tony Hopkins in the finance department was most efficient and topped off the excellent customer service. Thank you Newbold for an easy and fun shopping experience. I will most definitely be a repeat customer! More

We have had great experience with the sales department and finance! Mike Schmitt is our salesman, for life! Jeff Cox and Tony Hopkins have been overly helpful We had some issues on our old Prius in and finance! Mike Schmitt is our salesman, for life! Jeff Cox and Tony Hopkins have been overly helpful We had some issues on our old Prius in the service department where we complained about an excessive noise coming from the front tire - they told us "we checked your suspension, everything is fine" and sent us home..?? They ended up making it right after realizing that it WAS the wheel bearing like I suggested. If they would have listened to me in the beginning, when I said it sounded like a bearing instead of looking at it, they told me "Prius wheel bearings don't generally go out"... well after weeks of waiting for a toyota certified person to come out - he told them.... you guessed it, it was a wheel bearing. So we drove around for a month on a car under warranty waiting for toyota specialist to come out to the dealership and listened to a god awful grinding vibration noise (for a month) because it was under warranty there. Ultimately, they made it right and apologized for the inconvenience. Three months later we made an appointment for an oil change and showed up on time. They told us it would be about 30-45 minutes just to get into a bay to get an oil change. What's the point of the appointment? Could they have called me and told me to wait 30 minutes before coming so I could be seen in a reasonable time? They also said that it was going to be at least another 45 minutes to an hour for said oil change to be completed. I ended up leaving, with no oil change and getting the work done elsewhere. If you want a remarkable sales and finance team that aren't pushy vultures who stand out in the parking lot waiting for you while you peruse... this is the place to go! They will be patient with you and not talk to you like you're an idiot - they will answer questions and search through cars and options and financing for hours with you with no complaints. If you want timely SERVICE - you're better off taking your car to another, possibly smaller, toyota dealership or toyota certified shop. They are 0 for 3 with us. More

Gary Cruise was very friendly, knowledgeable about the vehicle I wanted and he was very patient in negotiating the sale price of my new vehicle and the trade-in on my old vehicle. The final sale & financ vehicle I wanted and he was very patient in negotiating the sale price of my new vehicle and the trade-in on my old vehicle. The final sale & financing paperwork was completed very quickly (less than 15 minutes). The staff also help keep my 3 small children entertained during negotiation & final paperwork. I highly recommend Newbold Toyota Scion and suggest you ask for Gary. More

I came to Newbold Toyota to buy my first new car. Gary found one for me that met my requirements for durability, longevity, price, warranty, and gas mileage. As someone whose job involves a lot of driving found one for me that met my requirements for durability, longevity, price, warranty, and gas mileage. As someone whose job involves a lot of driving, I needed a quality vehicle quickly, and that's exactly what I got. More

Very fast and friendly service. A+ for Paula Louis , the sales consultant you are best at what you do..see you soon for more cars. sales consultant you are best at what you do..see you soon for more cars. More

This is our second Toyota and we have been very impressed with the cars and the dealers. Gary Cruise was great. He was very helpful and friendly and did not mind taking the extra time to make sure we got the with the cars and the dealers. Gary Cruise was great. He was very helpful and friendly and did not mind taking the extra time to make sure we got the car we wanted. I would recommend Newbold Toyota and Gary Cruise to anyone. More

We have purchase 14 cars from Newbold Toyota/BMW, Mr. Mark Wakeford. We trust everyone at this dealership and always feel they are giving us the best deal possible. We moved to Florida four years a Mark Wakeford. We trust everyone at this dealership and always feel they are giving us the best deal possible. We moved to Florida four years ago. There are a number of Toyota dealerships close to where we live, but I still drive back to Illinois to get our cars. In the past four years, we have gone back and purchased five new cars. We don't feel a need to shop anywhere else. More

I admit that I was not mentally prepared to purchase a car when my wife and I came to the dealer. Our intent was to canvas the dealerships in the area that sold Toyota SUVs and compare prices. As my wif car when my wife and I came to the dealer. Our intent was to canvas the dealerships in the area that sold Toyota SUVs and compare prices. As my wife and I searched the Newbold dealership, Mr. Cruise was at our service right away. He stood in the sprinkling rain with us as we examined four SUVs. He determined our needs and our price range and invited inside to discuss our options. He went back and forth with the finance officer to get a deal that worked for us and he ensured our car was fueled up and ready to go as before we drove off with our new purchase. More

WHEN ME AND MY WIFE GO LOOKING FOR CARS, WE TRY SEVERAL DIFFERENT DEALERS AND SEE WHICH ONES ACTUALLY WANT TO SELL TO US, SO WE WALK AROUND LOOKING AT ALL THE CARS AND SEE HOW LONG IT TAKES FOR THEM TO COM DIFFERENT DEALERS AND SEE WHICH ONES ACTUALLY WANT TO SELL TO US, SO WE WALK AROUND LOOKING AT ALL THE CARS AND SEE HOW LONG IT TAKES FOR THEM TO COME OUT TO US, WE BARELY WERE EVEN IN THE PARKING LOT AND ALONG CAME GARY CRUISE, HE WAS AWESOME, MADE US FEEL RIGHT AT HOME, THE FINANCE MANAGERS AND EVERYONE INVOLVED IN MAKING THIS HAPPEN, WE SALUTE YOU More

We would rate Niebold Toyota to everyone if you are looking for a new or used car and want a great experience while searching for it and closing the purchase Our experience with Dan Molitor during o looking for a new or used car and want a great experience while searching for it and closing the purchase Our experience with Dan Molitor during our purchase of a 2008 Toyota Avalon was such a pleasant one. Dan was very knowledgeable and took the time to explain anything that we asked about. Although we arrived at 5:30 in the evening at the beginning of a holiday weekend, he did not rush us or make us feel that we were coming at an inconvenient time. We plan to keep our new purchase for a number of years but when the time does come to replace it, we only hope we find a sales person like Dan to assist us. Although we live in the west county area of St. Louis, the drive was well worth it to have the easy and comfortable experience such as the one we had. Thanks Dan! When we had made the decision to purchase the car, Tony Hopkins helped us with all of the closing paperwork and was also very pleasant to work with and explained each and every paper that we needed to sign, making sure we received a copy of each one for our records. Everything went smoothly and quickly. The whole experience was great! n.clauson grover, mo More