Newbold Toyota

I've always dealt with Paula Louis in the past, and I will continue to do business with her. She is a true asset to your company! Toyota is our families choice for the best vehicle in the market. will continue to do business with her. She is a true asset to your company! Toyota is our families choice for the best vehicle in the market. More

Mark Wakeford did a great job for us! He had answers to our questions and did a good job of showing us the features of the vehicle, He also told us that we should call him anytime... even months after the our questions and did a good job of showing us the features of the vehicle, He also told us that we should call him anytime... even months after the sale... if we have any questions. He'll be glad to help in any way he can. More

It was a very good experience and they have what I wanted, they try hard to work with me so I can get the best deal for the car I wanted. wanted, they try hard to work with me so I can get the best deal for the car I wanted. More

There was no High Pressure sales from the salesman. He treated me respectfully and answered all my questions clearly. He knew the vehicle as well as the technology. I felt confident and comfortable purcha treated me respectfully and answered all my questions clearly. He knew the vehicle as well as the technology. I felt confident and comfortable purchasing from Newbold. More

The 2014 Rav4 was our 11th Toyota from Newbold--2 Rav4s, 2 Camrys, and 7 Highlanders. Mark Wakeford makes the process professional, honest, simple, and thorough. There is a level of trust my wife and I ha 2 Camrys, and 7 Highlanders. Mark Wakeford makes the process professional, honest, simple, and thorough. There is a level of trust my wife and I have in the entire Newbold staff that has been nurtured over 15 years of consistently superior customer care. Whether it is sales or service, the staff always goes the extra mile to make sure we are treated with respect and in a timely manner. Toyotas--11 in a row tells the story! More

We cannot begin to thank you enough for making our purchase so easy and so much fun! We absolutely love our beautiful Highlander! Thank you! purchase so easy and so much fun! We absolutely love our beautiful Highlander! Thank you! More

On 2/5/2014, I stopped in at Newbold Toyota to take a peek at the 2014 Camry Hybrid. The weather was really cold and the cars were snow and ice covered so I figured there would be no way that I would hav peek at the 2014 Camry Hybrid. The weather was really cold and the cars were snow and ice covered so I figured there would be no way that I would have the opportunity to test drive one under those conditions. But surprisingly, meeting sales advisor, Paula Louis, she made it possible for me to take a test drive. After returning, she was very thorough explaining all my buying options, she assured me that the my Corporate Partner Discount would be applied and it was. She also answered any questions I had. Prior to receiving the keys to my new car, Paula introduced me to the other friendly staff: her boss, the Service manager, and Robert, the finance analyst. Yes, I would recommend family and friends to Newbold Toyota and would advise them to ask for Paula. More

Service was performed on-time and all items were addressed. Waiting room is clean and I particularly liked the Starbuck's coffee! I will return to Neubold for my next service. addressed. Waiting room is clean and I particularly liked the Starbuck's coffee! I will return to Neubold for my next service. More

Sorry, no stars. 2 service reps agreed to waive the $130 inspection fee if I had some of the work done at their shop. Later they reneged after I had acted on this advice, when I had alternatives and suffer inspection fee if I had some of the work done at their shop. Later they reneged after I had acted on this advice, when I had alternatives and suffered some disruption. General manager chose not to be accountable, gave me spewings about business models that Newbold follows, that customers should know how their model works, etc. As an aside, their service team appears to have misdiagnosed the car problem I had, because after addressing the major issues, over the course of 2 attempted repairs and costing $2000, the symptoms of the problem are still presenting. What I do know is that the Newbold model is more about profit and less about customer and accountability. And if you can't trust what the service agents tell you, who can you trust in their larger organization? You can read and act on the other good reviews here on this page, but beware that when the chips are down, their top dead center leadership is simply out to make a buck. More

I came in for an oil change and wanted to use the coupon found on your website. I was told it was not a good choice for my car but would give me $10 off the more expensive oil change. Plus a rebate found on your website. I was told it was not a good choice for my car but would give me $10 off the more expensive oil change. Plus a rebate More