Newberg Jeep Ram - Service Center

I would rate servive department as a minus if possible. Will not be recommending. Won't be returning. Will not be recommending. Won't be returning. More

They cared about my needs. Great service. Thankful for service provided. No high pressure. Listened to my needs. Great service. Thankful for service provided. No high pressure. Listened to my needs. More

I’m not happy with what happened to my truck. I have been coming to you since I bought the truck new it’s a big inconvenience because you’re more than an hour away from where I live, but I still I have been coming to you since I bought the truck new it’s a big inconvenience because you’re more than an hour away from where I live, but I still have done all my services through you at my last service rotate the tires. The back hubcaps were not put back on and I’m still driving without him to say I’m pissed would be an understatement. More

Great service They explain things very well and go out of the way to make sure that your vehicle is taken care of the way to make sure that your vehicle is taken care of More

Everyone I worked with were friendly and helpful. Communication was ok but could have been better. I had to call to be updated instead of being called to get updates. Communication was ok but could have been better. I had to call to be updated instead of being called to get updates. More

And a good experience and Omar helped me a lot! Thank you very much for taking care of my car. Thank you very much for taking care of my car. More

We are so happy to have this dealership nearby. We will come back again because everyone was kind and helpful. We will come back again because everyone was kind and helpful. More

WRONG DIAGNOSTIC AND FIXING AND JUST WANT MONEY WITH NO FIXING RIGHTH AND SAME PROBLEM AGAIN FIXING RIGHTH AND SAME PROBLEM AGAIN More

Omar was great, called and updated me throughout the process of fixing my Jeep. He was very nice, professional and informative. process of fixing my Jeep. He was very nice, professional and informative. More

There was a “severe recall” on my vehicle. When parts were finally available, I called the dealership where I live to schedule the work. I was told it would take one day to do the work. I made When parts were finally available, I called the dealership where I live to schedule the work. I was told it would take one day to do the work. I made arrangements for a ride home then back to pick my vehicle up. When we arrived to drop my vehicle off, I was told it would actually take “at least 2 days” to do the work. WHAT?! I needed my vehicle before the vague “at least 2 days” would be up, and I was not pleased at being lied to, so we took my vehicle back home. I was not happy that I had been lied to, so there is no way I’ll be going back there. I’ve always had really great service from your dealership, since about 2013, till around 2021. So I called your dealership. I explained what the recall work was, the recall number and asked how long it would take to do this work. I was told SIX HOURS. WHAT?! One place told me, when they stopped lying to me, “at least 2 days”, now I’m hearing six hours? I told the scheduler what had happened with the other dealership. She told me she would double check on the time frame and put me on hold. She returned and told me she confirmed it would take six hours. So. a little skeptically, I scheduled the work to be done. We arrived early to drop my vehicle off then kill six hours or so. Please note, my elderly Mama and I do not live within walking distance of Newberg, but since it would only take the better part of a day, we made plans to kill time in Newberg. Imagine my non-surprise when I was told by your service department that it would “take at least two days, more likely 3-4 days.” I had been lied to a second time, by a second dealership. However, the difference this time is that your dealership gave us a loaner vehicle. If they had not done that, I would have left to never return to your dealership, as I will not return to the dealership where I live. I do not appreciate being lied to. My vehicle was done when Brigit told me it would be done. And I am very happy with the work. When the lease is up on my vehicle next year, I will buy her. I will need a place to get her oil changes done. Unless I am lied to again, I will be bringing my vehicle to you for her oil changes and any work that needs to be done. Brigit and your service manager (I assume he was the manager) did what they could to make things right, and I do appreciate that. Had I not been lied to when I scheduled the work, I would have given both answers a 5 star. However, I cannot do that after being lied to. More