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505 Reviews of Newberg Jeep Ram - Service Center
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October 09, 2020
GREAT service. Took my Jeep in for a minor dent Repair, they did a wonderful job... plus They Polished up the paint job, Jeep. Looks really really good... Also a really friendly crew, always a pleasure to they did a wonderful job... plus They Polished up the paint job, Jeep. Looks really really good... Also a really friendly crew, always a pleasure to visit. Thanks guys More
by Moonraiven
Verified CustomerEmployees Worked With
Ed Dotter, Alex Perkins, Dustin Quan, Elly Williamson
September 23, 2020
Excellent service all the way around, though once again I asked for a loaner vehicle and was told to arrive early to do the paperwork. Arriving early there was no record I had asked for a loaner. The femal asked for a loaner vehicle and was told to arrive early to do the paperwork. Arriving early there was no record I had asked for a loaner. The female service attendant I had spoken with when making the appointment had not written down that I was in need of a loaner. More
by MARLENE.A.OLSON
Employees Worked With
Alex Perkins
September 17, 2020
This is my first Dodge Ram of four previous that I have had dealership exclusive maintenance. I have been pleased with the response and work provided. Unfortunately, I live in West Linn and I have to trave had dealership exclusive maintenance. I have been pleased with the response and work provided. Unfortunately, I live in West Linn and I have to travel to Newberg for service, that should tell you something about my satisfaction with the dealership overall. Especially, when there is Dodge dealership four miles from my residence! It is inconvenient, however, it's my choice. More
by swanez
Employees Worked With
Ed Dotter, Elly Williamson
September 12, 2020
Elly always takes great care of me and makes my visit so easy and effortless on my behalf!! I would never go anywhere else to get my Kia serviced! Thanks Elly easy and effortless on my behalf!! I would never go anywhere else to get my Kia serviced! Thanks Elly More
by ED.RUANO
Employees Worked With
Elly Williamson
September 03, 2020
Ellie was great! She was extremely helpful taking care of everything we needed for our truck. She provided us with a rental car at no charge and kept us well informed through the repair process. Greatly of everything we needed for our truck. She provided us with a rental car at no charge and kept us well informed through the repair process. Greatly appreciate her great customer service! More
by tammy.nobriga
Employees Worked With
Elly Williamson
August 25, 2020
Great service! They changed my oil super fast and efficient! i really love this place! They are always so nice and friendly and very welcoming! efficient! i really love this place! They are always so nice and friendly and very welcoming! More
by ASHLEYSTINNETT3
Employees Worked With
Ed Dotter, Elly Williamson
August 16, 2020
Wasted my time and vacation I brought in my brand new RAM 1500 truck with an MIL on Monday. I ran the codes before I came in and found a P047D. They found the same code and sai I brought in my brand new RAM 1500 truck with an MIL on Monday. I ran the codes before I came in and found a P047D. They found the same code and said it was an exhaust pressure sensor. They had the vehicle for three and part of a fourth day and told me they could not figure out what was wrong and told me to come get the truck. During the three days I received one call reporting the status - "We are working on it with the corporate specialist" Communication was terrible and when I called no one picked up nor did anyone return my calls from service. Finally, they said come get the truck and bring it back when you are back from vacation. It should not be a problem. It was, I drove to Diamond Lake and it broke down! The message said it needed filling in 500 miles. 8 miles later it said 360 miles. I called and they said to stop driving it and have it towed. That is when I found that getting a tow was a nightmare when working with Road side assistance. 83 miles to the nearest dealer is expensive and it took 24 hours to get a truck to tow it. Because of COVID, I was left at the campsite with no transportation with my Wife, son and Grandson and a trailer with no way to get transportation. The truck was towed 137 miles to Eugene RAM. It took 2 days to fix the problem. One to diagnose the same code, order the part and the first couple hours of the morning to fix it. They knew what they were doing but Newberg RAM did not. Will never take my truck back to that dealership for service. More
by michael_g97140
Employees Worked With
Elly Williamson
August 15, 2020
Great service Had aproblemth sticking shift knob on my Ram 1500;service department checked codes and shifter, couldn't find the problem without keeping the truck fo Had aproblemth sticking shift knob on my Ram 1500;service department checked codes and shifter, couldn't find the problem without keeping the truck for 2 or 3days. I couldn't do that the time, but the have the problem on record, so I will do that later. Very helpful, and had me in and out in less than 30 minutes. Great service. More
by hacross1946
Employees Worked With
Ed Dotter, Alex Perkins, Dustin Quan, Elly Williamson
August 15, 2020
I’ve taken my truck to several mechanics and dealerships around town and I have to say I was very impressed by the customer service I got from Ed. Here kept me updated all throughout the process and went to around town and I have to say I was very impressed by the customer service I got from Ed. Here kept me updated all throughout the process and went to bat for me with the warranty company making it a very easy process. More
by benner.billy
Employees Worked With
Ed Dotter
