Newberg Jeep Ram - Service Center

Honest & Professional Service I am from out of State but regularly travel to the Salem area in my Jeep. I've had my vehicle serviced twice now at Newberg Jeep/Dodge and both times I am from out of State but regularly travel to the Salem area in my Jeep. I've had my vehicle serviced twice now at Newberg Jeep/Dodge and both times the work was professionally completed and I was treated fairly ..... especially considering I am from out of town and stuck! I highly recommend Newberg Jeep/Dodge for any service work your vehicle may need. More

break check The staff was very friendly and effecient. A pleasure to do business with Newberg Dodge I will with out question return for any future service needed The staff was very friendly and effecient. A pleasure to do business with Newberg Dodge I will with out question return for any future service needed. THANK YOU!!! More

warranty work review I have had the misfortune of having some O2 issues on my 2012 Ram...I have been to the service department on multiple occasions in the last 9 months f I have had the misfortune of having some O2 issues on my 2012 Ram...I have been to the service department on multiple occasions in the last 9 months for service regarding this issue. My experience has been that Terry Bryan, Ben Gallagher and Linsey Thomas go out of their way to ensure I will get the best service available. From estimates of time to repair to providing rides to just plain being friendly......This is the first Dodge truck out of three that I have had any issues with....but the staff in the service department have done their best to stand behind Chrysler and promote an outstanding relationship between Chrysler, Newberg Dodge and little ole me.....thank you Galen Mires More

Quick, reliable service with an unbeatable price! My 2008 Jeep Patriot needed a 60k checkup and I had planned on doing it in Portland however I needed to rush out to the Oregon Coast for a family medi My 2008 Jeep Patriot needed a 60k checkup and I had planned on doing it in Portland however I needed to rush out to the Oregon Coast for a family medical emergency and Newberg Dodge Chrysler Jeep was the only Jeep dealer in the area would could take me the next day. They let me leave the vehicle over the weekend while I was gone and I picked it up from the sales department Sunday. There was a warranty issue that came up during the service and the dealer called the warranty department as I have an extended warranty through Chrysler and got it all figured out and taken care of. All said and done WITH the deductible for my warranty, I still came out > $400 cheaper than I had been quoted at two other Jeep dealers in the area. Not only did they get me in last minute but they beat all the competitor's prices!!! More

Nice People - However First, let me say I was impressed with the people in the service department. The downside of my visits, I believe, are related to policy and not First, let me say I was impressed with the people in the service department. The downside of my visits, I believe, are related to policy and not the individual people. I called, knowing what the problem was and what was needed to make the repair. However, the repair shop had to "run tests" to the tune of $110. What this appears to be was the cost to do a "world class" inspection to find other things that should be repaired. But the real problem was that knowing at the 90% level or better what part was needed before I ever arrived, the dealer did not have the part in stock and had not ordered it. So, I had to bring the vehicle back a second day to get the repairs actually done. This doubled my driving and essentially doubled the time the mechanic had to spend making the tests plus the actual repair. Then there was the part. Dealer cost was $100 more than I could have bought the part elsewhere. Overall a costly and exasperating experience. More

Very Good Service Department Been a customer with these wonderful folks ever since the closing of Miles Chrysler/Dodge in Woodburn. Ben, at Newberg, is very conscientious in assi Been a customer with these wonderful folks ever since the closing of Miles Chrysler/Dodge in Woodburn. Ben, at Newberg, is very conscientious in assisting the customer's situation... & has a great sense of humor. He also remembers his customers. We'll continue buggin' Ben 'til we no longer own Chrysler vehicles... which is forever as we see it today. Our PT's are extremely reliable. Thanks, Ben, & your mechanic crew. Dave R. Caldwell Donald, OR More

Knowledgeable and Friendly Teamhigh5 Terry and Ben do a great job of tag-teaming my '99 Jeep so that I am always "in-the-loop". I drive older, high mileage vehicles and with t Teamhigh5 Terry and Ben do a great job of tag-teaming my '99 Jeep so that I am always "in-the-loop". I drive older, high mileage vehicles and with their help, we keep them running quite well. The Jeep had a particularly mysterious problem with the driver's side power switch panel going dead for no reason. Enter Dave Thurman, technician, and he figured out where the short was and saved me a pile of money. Will Leavitt was able to round-up the other parts we needed for a couple of other items very quickly and I was back on the road the next morning. Thanks Newberg Service Team!! More

Very friendly service employees I contacted the dealership on a Sunday regarding a coupon that expired on that Sunday for an oil change. Although they were closed that day, they repl I contacted the dealership on a Sunday regarding a coupon that expired on that Sunday for an oil change. Although they were closed that day, they replied back to me and honored the coupon a week later. They are very friendly, courteous, and make the customer feel valued. I dealt with the whole service team. They were fantastic. I rated their quality of work a four and not a five because they did a full inspection and did not notice or failed to mention to me that I was out of windshield wiper fluid. Overall, I was very satisfied with their service and would recommend them strongly to a friend. More

Jeep service I had my Jeep towed to the dealer on 11/29/14. They understandedly would start work on it on 12/01. They weren't able to get at it until 12/02, then I had my Jeep towed to the dealer on 11/29/14. They understandedly would start work on it on 12/01. They weren't able to get at it until 12/02, then needed a part, so didn't get finished until 12/03. The SUV had been smoking from the heater, so I had used a fire extinquisher. They were going to clean the car before it was returned. It was very dusty all over the inside when it was returned. I took it back the next day, but they couldn't get at it. This was a health hazard. More

Friendly and Helpful Very friendly service...very helpful checking on recall notices, the service went very smoothly...I had no issues at all. Fair price. Lindsey Thomas w Very friendly service...very helpful checking on recall notices, the service went very smoothly...I had no issues at all. Fair price. Lindsey Thomas was great!!! Thanks Lindsey... More