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Newberg Jeep Ram - Service Center

Newberg, OR

4.2
505 Reviews

505 Reviews of Newberg Jeep Ram - Service Center

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December 10, 2020

Excellent service and great people. Communication very good. Will return as needed for sure. Other than this survey I have nothing negative to add to the above. More

by catnana.sews
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elly Williamson
December 08, 2020

Always so professional and kind making it a joy to visit rather than a dreaded day. Glad we chose them to purchase our truck and for service as well More

by teamtalley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Roosevelt, Alex Perkins
November 17, 2020

Always friendly and efficient service. Never a wait and appointments are easily made at your convenience. I appreciate that I am never pressured to buy services I don’t need. The showroom provides a comf More

by dumoyer2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Stickel, Jay Crowell
November 16, 2020

Great, Fast service. Only complaint is that I asked for Mobil 1 for my oil change. I was told it was not available, but Pennzoil was available. It did not show up on my Invoice as such. We switched back t More

by SELECTARC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Doby, Alex Perkins, Dustin Quan, Elly Williamson
November 05, 2020

Just had my 2010 Challenger R/T serviced at Newburg Dodge, I am a new customer and am very pleased with my choice of service providers, Ed in service was great to work with, patient when explaining t More

by braddeanmorley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Dotter, Alex Perkins
November 02, 2020

We followed up on a special for detailing the car, inside and out. It was done very nicely and we are enjoying driving a new looking car once again. Elly Williamson does a great job in the service departme More

by tdandrlhughes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerome Spencer, Ed Dotter, Elly Williamson
November 02, 2020

Great job finding the issue and resolving it. The help with Chrysler to cover the cost was much appreciated. I hope this fixes the issue? More

by JTSMITH1970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Dotter, Elly Williamson
October 30, 2020

They were professional and delivered my Jeep on time ! Will use them again for service. Elly was super sweet and helpful! The location was close to home. More

by shari.moss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elly Williamson
October 19, 2020

Alex was very helpful, I had been going to another service department and plan to do my service at Newberg Jeep for any future needs... More

by brent.portland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Perkins
October 11, 2020

If your issue doesn’t throw a code, don’t go here. I am still in shock over how poorly I was treated by Ed and John, they were so condescending that I almost didn’t leave my car, but I did because I need i More

by laurib28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John, Ed Dotter, Elly Williamson
Oct 13, 2020 -

Newberg Jeep Ram responded

we are deeply sorry to hear about your recent experience with us. Respecting our customers is a top priority and this type of interaction doesn’t reflect our standards. Please call our Service Manager, Dustin, at (503) 538-9444 so we can get more information on your experience and set up an appointment to fix the issues you’ve been experiencing with your car. We appreciate your patience. Thank you!

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