Newberg Jeep Ram - Service Center

Great Service Department in Newberg, OR Aaron and the service staff at Bob Lanphere's in Newberg were first-rate all the way through a tough situation. My 1992 Town & Country needed a transm Aaron and the service staff at Bob Lanphere's in Newberg were first-rate all the way through a tough situation. My 1992 Town & Country needed a transmission fix. It was a challenge, but they persevered and got the job done at a reasonable price, I highly recommend this outfit. Old fashioned customer service with a smile. More

Great service for most things; missed the AC I took my 2003 RAM 2500 for service, and they did a great job for the most part. I told them the AC did not hold a charge, and specifically requested I took my 2003 RAM 2500 for service, and they did a great job for the most part. I told them the AC did not hold a charge, and specifically requested they check it, and that I could recharge it, and a week later it was dead. Sure enough, they said the AC was great, but a week later, it was blowing warm air. After telling them that UP FRONT, then spending the money on AC diagnostic, you would think they could do better. If they did diagnose it, their equipment really needs recalibrated. More

SUPER COURTEOUS SERVICE We recently moved to Sherwood. I own a 1997 Chrysler Sebring convertible with 173,000 miles on the odometer. My service representative understood th We recently moved to Sherwood. I own a 1997 Chrysler Sebring convertible with 173,000 miles on the odometer. My service representative understood that changing "caretakers" for my 19 year-old "friend", was important to me. He made me feel extremely comfortable, called me during the time the care was being services to keep me updated, and returned my car to me on scheduled. I am very happy to have found Newberg Dodge Chrysler Jeep. Thanks a lot guys. More

Thanks for a great experience We brought our Jeep to Newberg Dodge as we've had good experiences there in the past, even though other dealers were closer. We now live in Montana an We brought our Jeep to Newberg Dodge as we've had good experiences there in the past, even though other dealers were closer. We now live in Montana and were on a trip to Portland when the alternator failed and needed to be replaced. I called the dealership and talked with Terry, the Service Manager. I explained our situation and he went ahead and ordered an alternator from the warehouse so it would be there the next morning when they started work on the Jeep. On testing, we were also advised that the battery would have to be replaced as well. We gave our approval to do this and the work was completed on time. After the new alternator was installed, our service advisor, Ryan, asked the tech to perform a more thorough test of the battery and it was then determined it was actually ok. So they removed the new battery and reinstalled our old battery which saved us approximately $200. The old battery is only 2 years old and works just fine since the alternator was replaced. They could have left the new battery in and we would have never known the difference. Thanks, guys, for your honesty and good work. We really appreciated your efforts to get our Jeep in quickly and get us back on the road. More

Standard service on my Jeep Grand Cherokee The service staff is very polite and knowledgable, and a pleasure to visit with. I gladly recommend the service center at this dealership to others. The service staff is very polite and knowledgable, and a pleasure to visit with. I gladly recommend the service center at this dealership to others. More

People make the difference I had issues with a recent purchase and they got after them and fixed it. I want to give a shout out to Ben and Terry who are professional and extrem I had issues with a recent purchase and they got after them and fixed it. I want to give a shout out to Ben and Terry who are professional and extremely competent. It is no fun to have something go bad after you make a major purchase, but these guys know how to work in a tense environment. More

Excellent service We were able to get the oil change done the same day we called. We didn't have to wait after we arrived. Work was completed by the time promised. Pers We were able to get the oil change done the same day we called. We didn't have to wait after we arrived. Work was completed by the time promised. Personnel were very pleasant. More

Newberg Dodge Chrysler Jeep Service Staff take care of you!! Ben, Terry, & Lindsey in the Service Dept. care about their customers & "going the extra mile"!! They've always taken care of my service needs with a Ben, Terry, & Lindsey in the Service Dept. care about their customers & "going the extra mile"!! They've always taken care of my service needs with a "friendly, caring attitude", and work with my work schedule to get it done in a timely manner...I would definitely recommend their service department for other jeep customers!! Thanks for all that you do!! Colleen Turner :) More