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462 Reviews of Newberg Jeep Ram - Service Center
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June 13, 2023
Communication is extremely bad. Not impressed with the overall service. It appears they do not sell Chrysler Pacifica’s at this location. This is where we purchased our vehicle ne Not impressed with the overall service. It appears they do not sell Chrysler Pacifica’s at this location. This is where we purchased our vehicle new in June 2020. We did NOT receive a phone call when the car was ready for pick up. I had confirmed the phone number with Louie when I dropped off the car. They did NOT call the phone number that was confirmed. They texted our landline number!!!. We reached out the middle of the second day the car was at the dealership and did NOT receive a return phone call. On the third morning, we called again and were able to speak with the service department. Only to find the car had been done by end of first day. We only have one vehicle and relied on a neighbor to provide us with transportation. We ended up being without transportation for basically three days, The bottom line is — they told us they could find nothing wrong with any of the three or four items we ask them to check out. We will no longer patronize this dealership’s service department.. More
by Paulwood5050
Verified CustomerEmployees Worked With
Louie Rincon
May 13, 2023
The staff was friendly and helpful. As a disabled person, access to the service office could be improved but overall the experience was okay. As a disabled person, access to the service office could be improved but overall the experience was okay. More
by keithwingfield
Employees Worked With
Elly Williamson
April 21, 2023
Excellent customer service during this visit. I'm impressed and will continue to bring my vehicle here for service. Rebecca is excellent and I appreciated her help during my service appointment. I'm impressed and will continue to bring my vehicle here for service. Rebecca is excellent and I appreciated her help during my service appointment. More
by Jesse Chaquette
Employees Worked With
Rebecca Bray
April 15, 2023
I don't recommend this dealership for any service needs. Our first experience with them was very bad, they had our jeep for over a week sitting waiting to be looked at to see what the issue was. We thought Our first experience with them was very bad, they had our jeep for over a week sitting waiting to be looked at to see what the issue was. We thought now under new ownership that things would be different. NOPE!! They had our new jeep for 2 days. After many phone calls they told us we needed a whole new lift kit $3776. We wanted a second opinion so we took it to les schwab and after 15 minutes they fixed the issue for $60. I called to speak to the supervisor at Newberg Jeep to complain and was told that they were busy and would call me back. No one ever called me back. Super frustrating!! We will never give this dealership another chance More
by skillsawjane
Employees Worked With
Elly Williamson, Rebecca Bray, Kevin Strom
April 01, 2023
Brought my truck in for recall work and even though I notified them via the web check-in process they did not have the parts to fix the two most important recalls. notified them via the web check-in process they did not have the parts to fix the two most important recalls. More
by sawdust2000
Employees Worked With
Rebecca Bray
