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Newberg Jeep Ram - Service Center

Newberg, OR

4.1
462 Reviews

462 Reviews of Newberg Jeep Ram - Service Center

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October 02, 2023

Lewis went out of his way to make sure my needs were taken care of. More

by wwhite0101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louie Rincon
Oct 02, 2023 -

Newberg Jeep Ram responded

Thank you for your kind words about Louie! We appreciate you coming in!

September 29, 2023

Small dealership which is nice. Parts dept. Found a bolt for me. Work took 2 days which seemed a little long. But seem like they did a detailed job. More

by lpoehlitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Bray, Louie Rincon
Oct 02, 2023 -

Newberg Jeep Ram responded

Thank you for taking the time to leave us a review of your experience & thank you for choosing us as your service center! Happy driving!

September 24, 2023

We have come to expect a high level of quality service from this dealer and get what we expect every time. More

by dave@davef.org
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Bray
Oct 02, 2023 -

Newberg Jeep Ram responded

Thank you for your review Dave! We are happy to be able to meet your expectations and provide you with our services! We appreciate your return business and choosing us as your service center!

September 24, 2023

Thank you So Much! As always you are Excellent and Trusted by our Family! Best Jeep Dealership in Oregon! More

by ksfinck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Perez Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bailey Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elly Williamson, Greg Friesen, Rebecca Bray, Louie Rincon, Reese Baustian, Cristian Maciel
Oct 02, 2023 -

Newberg Jeep Ram responded

Thank you so much for your amazing review! It means a lot to us knowing we are trusted by you and your family! Thank you for choosing us as your service center!

September 22, 2023

Louie was very. Nice got back to me on when part would be in and price More

by DSPERRITT123
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louie Rincon
Oct 02, 2023 -

Newberg Jeep Ram responded

Thank you for your feedback, we are happy to hear Louie was able to keep you updated throughout the whole process!

September 22, 2023

They are extremely friendly and helpful. I would like to thank them for their help. More

by RYAN.KISTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louie Rincon
Oct 02, 2023 -

Newberg Jeep Ram responded

Thank you for your kind review Ryan! We are glad to hear you enjoyed our staff & thank you for choosing us as your service center!

September 17, 2023

We scheduled this warrantee work for our RV well in advance and were told it would take 6 hours to complete. But at check in they said it would take more than one day. This was the Friday before a holi More

by MUKLUK907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reese Baustian
Oct 02, 2023 -

Newberg Jeep Ram responded

Thank you for your review of your experience! We are so happy we were able to get you back out on the road for your trip sooner than anticipated! Thank you for choosing us as your service center and safe travels!

September 15, 2023

Louie went over and above to take care of my needs and to get my repaired done in a timely manner. The technician was very helpful in answering my questions. More

by wwhite0101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Forrest, Louie Rincon
Oct 02, 2023 -

Newberg Jeep Ram responded

Thank you for your review! We love to hear that Louie was able to go above and beyond to make sure you were back on the road as soon as possible! Safe travels!

September 14, 2023

As always, my service from the dealership has been on par with what I would expect from them. Keep up the good work. More

by dave@davef.org
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Bray, Louie Rincon, Reese Baustian
Oct 02, 2023 -

Newberg Jeep Ram responded

Thank you for your review Dave, we are happy we were able to meet your expectations! Thank you for choosing us as your service center and happy driving!

September 13, 2023

I bought a 2014 Jeep Cherokee that had so many transmission issues that JEEP knew about yet they still sold them. YOU know exactly what I am talking about. I took my vehicle in many times because More

by PETERENFROW
Workmanship
Recommend Dealer
No
Employees Worked With
Rebecca Bray
Sep 13, 2023 -

Newberg Jeep Ram responded

Thank you for bringing your concerns to our attention. We have carefully reviewed your customer file, which spans nine years and 147,000 miles of ownership. It appears that there were ongoing transmission concerns raised during this period. Please understand that at the dealership level, we take these matters seriously and involve the manufacturer whenever there are persistent issues during a customer's ownership. We rely on their expertise and guidance to diagnose and resolve such problems effectively. It's important to note that your review may be better directed towards the manufacturer (Jeep), as they play a crucial role in addressing these issues . We apologize for any inconvenience you've faced, and we appreciate your previous business with us. If you ever reconsider your decision or have further concerns, please don't hesitate to reach out.

Sep 13, 2023 -

PETERENFROW responded

It appears? IT APPEARS? No, THERE WERE transmission problems as I noted. 9 YEARS of transmission issues and you tell me to direct the review to them. You blew me off then and now you do it again. Suffice it to say NEVER AGAIN! To all who read this, you see the review, you see the response! BUYER BEWARE you have been warned!

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