Newberg Jeep Ram | Page 89

My new car! He was super helpful and kept great conversation while I waited. I would definitely recommend my friends and family to him to buy a new car. He was super helpful and kept great conversation while I waited. I would definitely recommend my friends and family to him to buy a new car. More

Bought a car! Everytime i have bought a car with Kyle, i have always gotten what i've wanted. He goes out of the way to make sure the loan fits my budget. Everytime i have bought a car with Kyle, i have always gotten what i've wanted. He goes out of the way to make sure the loan fits my budget. More

Up sale to ALMOST "bait and switch" level I first went to the dealership in June. In their search for the car I wanted, they consistently found cars with additional option packages I didn't w I first went to the dealership in June. In their search for the car I wanted, they consistently found cars with additional option packages I didn't want at higher prices than I could pay. They finally ordered a car from the factory only to have it rejected weeks later. Again they tried to sell me cars with more features and higher prices. In December, they called saying they found a car with the options I wanted. When I got to the dealership, it had more options than I wanted and at a higher price. Again, they tried to order a vehicle from the factory, but weeks later I was told the factory was not making any more of the vehicle I wanted. They ordered a different vehicle that they would sell to me at the same price - that is before taxes and license were added and rebates/incentives were subtracted - as the one I ordered - even though they would "lose a few dollars". Of course, I wouldn't get the $3,000 plus in rebates/incentives on the car I ordered - so MY ending price would go up. They completed the order without consulting me. I WAS told that I wasn't obliged to purchase the car . . . so not quite "bait and switch" - but , , , , When I called them on this, they apologized for the "misunderstanding". The car they were getting in was for their lot and "similar" to what I wanted - they were only offering it to me as possibly meeting my needs (with a bump up in my price). This has taken 7 months and I don't have a car. I'm through dealing with them. Since I submitted this review, I have been contacted multiple times by the dealership. Kyle Walker wrote that this bad review "affects my income and my family which hurts in a big way." (In other words, I'm stealing food out of his baby's mouth!) According to John Henry, the General Sales Manager, this is all a misunderstanding. They had only good intentions. They wouldn't try to up sell as they have the same profit margin no matter what. (X% of $40,000 is more than X% of $30,000 - so there would be a reason to up sell when the profit margin is the same.) My problems, according to John, were with Tim Graves, who is no longer there, and the manufacturer - everything that went wrong was outside their control. They want nothing more than for me to be a happy customer. John wants me to call him so he can apologize. He could apologize (and did) by e-mail - or he could call me. I'm not sure why they would want to apologize if they truly believe that nothing was their fault. Maybe it is another attempt to emotionally manipulate me like Kyle's "You're taking money from my family" statement. I'm simply not biting. I've told them that unless they have a car that meets my needs and I can afford, it is beyond time to go our separate ways. The response was another offer of an apology - but no mention of finding or even looking for a car for me. I may very well have had a very similar experience had I gone to another dealership. But, unfortunately, I went to Newberg Dodge Chrysler Jeep. I can only tell you my experience with them. And maybe you would be more understanding and/or forgiving in this situation. I know they can't please everyone and this might just be a time when it didn't work - twice. P.S. After they posted their response, I called their General Manager and left a voicemail. That was almost a week ago. He has yet to reach out to me. . . . More

Amazing service folks!!! I have brought my charger to this dealership twice now for repairs, Everytime they have gone above and beyond for me. If I needed a ride home boom the I have brought my charger to this dealership twice now for repairs, Everytime they have gone above and beyond for me. If I needed a ride home boom they are there! Everything I have asked for they have met in my needs. My car loves them and I do to. Thanks Bill and Kevin. You both rock!!!!! More

Acceptable but not up to their normal standards The salesmen were nice however the ease of doing business was not the best. Did not have the inventory I expected on new vehicles, had to go to a dif The salesmen were nice however the ease of doing business was not the best. Did not have the inventory I expected on new vehicles, had to go to a different dealership to get the vehicle I was looking for. It took two days and numerous phone calls to acquire the vehicle even though the dealership was In Beaverton. Everything did not come together as I would expect from an organization like this, it took quite a while. Again the people were nice but just couldn’t seem to make everything come together In what I would say would be a normal time frame, at least in this instance. More

Easy process from start to finish When I went in to their dealership I stated, find me a truck that I want. Well even though I went home I told them don't give up and if you find one t When I went in to their dealership I stated, find me a truck that I want. Well even though I went home I told them don't give up and if you find one that works for me I will come back and buy it. So they called me back and I went back up and pick up a 2015 dodge ram power wagon and took it home. Thanks again to Kyle and Newberg Dodge More

Best experience Newberg dodge had gone beyond the call of making the customer feel welcome best service ever my father in law and i went in looking fora ram truck and Newberg dodge had gone beyond the call of making the customer feel welcome best service ever my father in law and i went in looking fora ram truck and Kyle walker was by far the best person we have ever dealt with i will recommend all my family and friends to Newberg Dodge More

Great service I have a 2003 Jeep Grand Cherokee and love it! I had to replace the original alternator in early 2017 and two weeks ago it failed. Since it was stil I have a 2003 Jeep Grand Cherokee and love it! I had to replace the original alternator in early 2017 and two weeks ago it failed. Since it was still under the repair warranty, Service Advisor Kevin Ames made sure it was replaced at no cost to me AND provided my a loaner car while my vehicle was being repaired. I was very pleased with the top notice customer service I received. More

BEST DEALERSHIP IN OREGON!! I STOPPED IN TO JUST LOOK AROUND AND ENDED UP TRADING MY 2009 RAM IN FOR A 2017 RAM.. I SAID IT BEFORE AND I WILL SAY IT AGAIN FROM THE COAST TO THE V I STOPPED IN TO JUST LOOK AROUND AND ENDED UP TRADING MY 2009 RAM IN FOR A 2017 RAM.. I SAID IT BEFORE AND I WILL SAY IT AGAIN FROM THE COAST TO THE VALLEY NEWBERG DODGE IS THE ONLY PLACE TO BUY A DODGE!! THEY HAVE THE BEST SERVICE AND MAKE THE TRUCK BUYING EXPERIENCE SO QUICK AND EASY!! THAT IS WHY I ONLY BUY FROM NEWBERG DODGE!! More

Excellent Customer Service! I took my 2005 Dodge 3/4 ton in on a Monday morning for what I assumed was a loose wire in my tow light receptacle. I had had some custom wiring done I took my 2005 Dodge 3/4 ton in on a Monday morning for what I assumed was a loose wire in my tow light receptacle. I had had some custom wiring done by another company to accommodate a truck camper and all indications were that wiring was somehow failing and taking my trailer connection with it. The Service Manager and Service Writer on duty both expressed that they were severely overbooked already and I honestly figured that would be the case on a Monday morning, but I had to try. Even with technicians already started on their morning assignments, they squeezed me in for a 5 minute look to see if it was an easy fix. It turned out they found loose connections which they pointed out to me so that I could address them myself, which I later did. They had the truck off the hydraulic lift and back out the door, no charge, it less than 10 minutes. It was incredible, courteous service.....pretty much what I have come to expect from Newberg Dodge. Thank you!! More