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Newberg Jeep Ram
Newberg, OR
1,002 Reviews
Being family owned and family operated, Newberg Jeep Ram is at your service. We specialize in making the car buying process simple. One consultant, start to finish, and our lowest price up front. There’s no need for the back and forth. We’re a BusinessLink Dealer and here for your business needs. Our new large service facility is ready to take on your vehicle fleet of all makes and models.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,002 reviews
April 21, 2020
Was easy to purchase, no pressure, lowest price on a grand Cherokee we will definitely be back to this dealership for any new car that we will buy grand Cherokee we will definitely be back to this dealership for any new car that we will buy More
by Mccallumjg
Employees Worked With
Joseph Bohatch
March 02, 2020
The dealership knew their trucks completely. They also had no trouble ordering the Ram truck we wanted with the equipment we wanted. The gentleman, Michael Alexander, was very polite and friendly besides had no trouble ordering the Ram truck we wanted with the equipment we wanted. The gentleman, Michael Alexander, was very polite and friendly besides knowing the vehicles that the dealership sells. We will definitely recommend Newberg Ram and Michael to our friends and associates, More
by 1victoriamarie
Employees Worked With
Michael Alexander
February 29, 2020
We were treated excellent, they went out of their way to give us great customer service. Austin Bohatch, Alberto Perez stayed after closing over 3 hours to help us with no pressure. I've bought a truck here give us great customer service. Austin Bohatch, Alberto Perez stayed after closing over 3 hours to help us with no pressure. I've bought a truck here 5 years ago and would definitely buy from here again. I cant say enough about it. I've had dealings with other dealers and this is the best by far. I've told others about the experience and will definitely continue. More
by Sjroto
Employees Worked With
Joseph Bohatch, Alberto Nunez Perez
February 25, 2020
Horrible after sales experience I bought a 2014 RAM 2500 diesel in October of 2019 with 65K miles on it and have waited until now for this review. The buying experience with Austin B I bought a 2014 RAM 2500 diesel in October of 2019 with 65K miles on it and have waited until now for this review. The buying experience with Austin Bohatch was pretty good and didn't take long, good financing too. The only thing I take exception to with Austin was his slow response to my repeated inquires after sale. After sales support has been unfortunately very poor. Firstly, they made an honest mistake in the taxes owed as I am out of state, but then when I questioned why I owed more money the response from Holly Lanphere was a very low quality and unsatisfactory answer to my initial request for a simple explanation for the additional funds I that owed. She simply could have said please check the section of your purchase agreement that pertains to taxes being estimated, but instead she just curtly said I owed the extra money, and with no explanation at all!!! After three emails, she finally addressed the purchase agreement and said they were refunding my tax portion paid and I would have to handle that portion at my local DMV. I've been in the Customer Service industry for over 40 years and expected more as a customer. I thought I was the customer bringing my money and business to you? I guess when you are the owners daughter and new at your position it doesn't matter much about alienating the paying customer? I paid my taxes in my state, however this treatment couldn't have been more customer unfriendly by the Lanphere group. Secondly, the truck came with a free Sirius account for 90 days and I tried repeatedly with Sirius to get connected but no luck. Sirius says the signal is sending but not receiving so a bad Sirius module. The dealer I took it to verified this. Thirdly, the check engine light came on after 600 miles of me owning it the code that was present was for an emission sensor fault. I had someone check the codes and it they been cleared before the purchase. What do you know? I called Newberg Lanphere and asked Austin about these things and he said "Sorry.....its out of warranty and have to take it to the local dealer." In summary, I will tell anyone I know who is interested in purchasing a vehicle to stay away from these people. If I could give zero stars I would. More
by screamnfatboy
Employees Worked With
Joseph Bohatch, Hollie Lanphere
February 18, 2020
My visit to this dealership was friendly, informative, and best of all, no gimmicks! The salesman (Kyle) answered all my questions with an approachable and unbiased tone. I would come here to see him agai and best of all, no gimmicks! The salesman (Kyle) answered all my questions with an approachable and unbiased tone. I would come here to see him again for another purchase in the future. More
by CivicSiSoSmiley
Employees Worked With
Kyle Walker, Alberto Nunez Perez
January 17, 2020
We are 77 yrs young and have purchased many cars during our 55yrs of marriage. Have to say , we have never been treated better. Thank you Michael Alexander. Larry & Penny Kemp 2016 pre ownedJeep Renegade our 55yrs of marriage. Have to say , we have never been treated better. Thank you Michael Alexander. Larry & Penny Kemp 2016 pre ownedJeep Renegade More
by Lpkemp
Employees Worked With
Michael Alexander, Hollie Lanphere
January 14, 2020
Excellent no hassle buying process!! Fair pricing and probably the quickest car buying process I’ve had. Joseph was great, they had. Would definitely recommend them probably the quickest car buying process I’ve had. Joseph was great, they had. Would definitely recommend them More
by Kevin.dejager
Employees Worked With
Joseph Bohatch, Hollie Lanphere
January 10, 2020
I came into Newberg Dodge with a specific model and color I wanted. They were great, spent half the day searching out other dealerships for what I wanted. I'm so happy with my Jeep, and the Newberg Dodge Tea I wanted. They were great, spent half the day searching out other dealerships for what I wanted. I'm so happy with my Jeep, and the Newberg Dodge Team got it for me! More
by Hillnicci23
Employees Worked With
Gabe Topping, Hollie Lanphere, Colton West
December 29, 2019
Working with Gabriel was great. I have bought several new vehicles and this experience was by far the best. I walked out of a dealership several days earlier because they lied to me and bounced me back and f vehicles and this experience was by far the best. I walked out of a dealership several days earlier because they lied to me and bounced me back and forth from several sales Associates and tried to pressure me into closing When I wasn’t ready More
by Rick
Employees Worked With
Gabe Topping, Hollie Lanphere, Dustin Quan
October 24, 2019
Fast, friendly service I worked with Kyle and he worked hard to get us a great truck at the pricing we needed. Fast and friendly service! A very positive experience. I worked with Kyle and he worked hard to get us a great truck at the pricing we needed. Fast and friendly service! A very positive experience. More
by Angie M.
Employees Worked With
Kyle Walker
